Week_3_Hrm_Analyze_a_Job

December 3, 2012 MEMORANDUM FOR: Hiring Manager FROM: Compliance Department 1234 Main Street Anywhere Town, MI 48567 SUBJECT: Operational Gap This memorandum is to inform the hiring manager of ABC Auto Finance of the large amount of fraud identified in our portfolio. The fraud includes dealer misrepresentations, straw purchases and identity thefts that are occurring in our business. We are currently unable to thoroughly investigate our current portfolio for these frauds. We believe that issue needs to be addressed immediately. ABC Auto Finance is dedicated to finding the best qualified candidates with a background in financial services. ABC Auto Finance is currently in need of a Fraud Risk Manager that has a fraud background. Position Details The Fraud Risk Manager will be responsible for developing and implementing business related fraud techniques and solutions that prevent, detect, and mitigate fraudulent activity which compromises or threatens the business interests of ABC Auto Loan. The manager will provide leadership and direction to the Fraud Risk Management Department personnel by coordinating investigative efforts for both internal and employee fraud and acquisition and portfolio fraud through analysis of ABC Auto Finance documents & records. Duties and Performance Requirements The Fraud Risk Manager will addressing all fraud related allegations with timely resolution and proper filing requirements as mandated by the OCC and other federal regulatory agencies. They will provide leadership in the development of fraud detection techniques that reduce exposure and maximize dealer related recoveries on misrepresentations and identity thefts. The Fraud Risk Manager will support the Retail Credit Department by investigating Retail Credit offerings to insure that proper fraud prevention and Red Flag Identity theft procedures are working as defined. The position will providing leadership in the development and documentation of relevant fraud awareness training that focuses on prevention, detection, and mitigation of fraud related activity. This position will facilitate fraud prevention training to new hire classes and various departments to support fraud control efforts throughout the organization. The ideal manager will take a leadership role in the development and implementation of fraud related reporting to mitigate fraud exposure for ABC Auto Finance. Investigative findings will be communicated timely and report results to all levels of management that identify trends and exposure areas, while developing corrective actions that reduce exposure throughout the organization. The manager will working closely with Fraud Information Committee and Sub-Committee members to proactively monitor and implement dealership reporting to mitigate fraud exposure at a dealer level. They will also provide leadership and investigative assistance as needed to various departments in the organization such as Risk, AML, FinCEN, OGC, Corporate Security, Dealer Credit, Business Practices, and Human Resources. They will ensure completion of all special handling work baskets in a timely manner to ensure all allegations are properly investigated to resolution. The Fraud Risk Manager should investigate and establish industry-related fraud bench marking and coaching and mentor direct reports and key stakeholders on a regular basis to improve business results and professional development. Qualifications The candidate should have a minimum of 10 years in auto finance or related experience. An understanding of Audit, Collections, Customer Service, Retail Credit, and/or Sales would be beneficial. The candidate should also have a minimum of 5 years of experience in Fraud Control. Experience in managing teams and processes in Collections, Customer Service, Skip and Retail Credit would be ideal. A solid understanding of ABC Auto Finance lending policies and procedures is crucial. Education A Bachelor’s degree is required. A Master’s degree is preferred. A Certified Financial Crimes Investigator or Certified Fraud Examiner certifications are highly preferred. Candidates without these certifications will be required to obtain and maintain certification. Organization’s Strategic Goals ABC Auto Finance is a great organization powered by great people who want to make a difference every day. Our employees are a big part of what makes ABC Auto Finance stand out from any other organization. We deliver legendary customer and client experiences to our customers. We’re recognized as an extraordinary place to work that embraces diversity, where everyone is respected and valued. The strategic goal of the organization is to continue our record of excellence based upon a complete line of world-class automotive financial products and services for dealers and consumers. In order for ABC Auto Finance to accomplish this goal it needs to hire a Fraud Risk Manager. The Fraud Risk Manager will have an important role within the organization to achieve organizational objectives. Kimberly Hughes Compliance Manager ABC Auto Finance