Unit_301

Unit 301 – Communication and professional relationships with children, young people and adults Cross ref to Unit 305 – 1.1, 1.2, 2.1, 3.1, 3.2 a,b,c, 3.3, 4.1, 4.2, 4.3 a and b and 4.5 301/1.1 Explain why effective communication is important when developing positive relationships in your work setting. 1.2 What are the principles of building respectful, professional relationships with children, young people and adults 1.2 Unit 301 – Communication and professional relationships with children, young people and adults We would communicate differently with someone who had disabilities, you have to find ways to communicate to all types of people and adapt in different situations. You will use more formal language in a formal meeting at work, however you will communicate more socially and use different language and behavior in your down time. 1.3 List different social, professional and cultural contexts that may affect relationships and the way people communicate Language can be a barrier when communicating, with this problem we can use body language and hand gestures to help the situation. People with different religions can communicate differently, in some religions it is not polite to look in the other person’s eye when talking. Non spoken communication like email and texts can be misinterpreted. Length of time that it takes us to communicate with people can affect our relationships, for instance response times to emails etc. Unit 301 – Communication and professional relationships with It is very important to give the young person/child an opportunity to talk, a lot of them feel they have no voice and can really lack confidence, giving them that chance will help with their confidence and will make it easier for them to communicate with you in the future, a good skill to have is reading the situation and knowing when is the right time for you to talk to the child and knowing when it is the right time to let them have their voice and you listen, also it is important to be patient and not rush them into talking. When communicating to children and young people it is very important to make eye contact and show them that you are really listening to what they are telling you, show interest in what they are saying and ask them questions to create a two way dialogue instead of it being a one way conversation and you constantly telling them information and giving them instructions, they should feel confident to have a conversation with you and be able to ask questions, this can forge a positive relationship. When in the conversation you may use body language to help them understand and you may even have to adapt your language to a level which makes it easier for them to know what you are talking about, also the tone of your voice can indicate to them what sort of a conversation it is. children, young people and adults 2.1 List the skills needed to communicate with children and young people Unit 301/2.2 a,b,c – Adapting communication with children and young people (Cross ref to Unit 305 – 2.2 a,b,c and 2.3) Age of child or young person | Context of communication(explain how do you adapt communication for context of communication) | Communication differences(explain how you adapt at this age for communication differences) | 0 – 3years | At this young age I would use bright colours and shapes to stimulate the children and get their interest, I would also slow my speaking down and use facial and hand gestures. | | 3 – 7years | At this age I would give plenty of positive feedback, try and relate learning to things the kids are interested in, ( e.g. cartoons, sports people,) and give them a chance to participate in conversation. | | 7 – 11years | At this age I would use positive feedback with the children, I would even start to use consequences to them, by telling them about the consequences of their actions and what will happen to them, see if they understand right from wrong. | | 11 – 16years | At his age when the young adults have strong opinions I would try and get on their level and show them what they can achieve, I would be patient and listen to them while also being firm with them. | | Unit 301 – Communication and professional relationships with children, young people and adults Cross ref to Unit 305 – 3.4 and 4.4 The main difference between communicating with an adult to a child is when you’re talking to the child they need to see you as a carer, and in school you need to speak to them in a formal way, when speaking to them you need to make sure the level of conversation is easy enough for them to participate and if it is not simplify it for them, however when talking to an adult you can go into more detail and give them more information, and you can usually adapt the way you talk to them by the way the speak to you, sometimes you may need to adapt communicating to adults due to reasons like they don’t have access to emails, so you have to arrange a meeting or phone call to explain any situations to them, or if they have literacy issues themselves you may need to meet them in person instead of sending a letter home, Non English speakers could also be a problem and you may need to arrange an interpreter so that you can get information to them. 2.3/2.4 Explain the main differences between communicating with adults and communicating with children and young people, and how you can adapt communication to meet different communication needs of adults Disagreements are often down to poor or a lack of communication, the longer the problem is left the worse it can get, the best way to deal with a disagreement is to find the cause of it and try to work together to fix it, however we should be mindful that some people may have totally different expectations and we must clarify to them what the aim of the conversation is, another big thing is a lot of people have things going on that we don’t know about and this can effect the way the communicate, once we know this we should be able to tell if they are acting differently and if there is a problem. When dealing with disagreements between other people we should always remain impartial and show that we are actively listening to both parties, we should calm any aggressive situations down and remain calm, we should encourage both parties to give their full account of the situation and then reflect on how they could of done things differently. 2.5 Explain how you manage disagreements with children, young people and adults. Unit 301 – Communication and professional relationships with children, young people and adults Cross ref to Unit 305 – 3.4 and 4.4 When reassuring adults and children about confidential information and its limits you may have to adapt the conversation depending on their age and intelligence, you should re-assure them that their information cannot be disclosed to anyone without an adults permission, if this is the case, however you must also explain that some information like medical records and any kind of information relating to a child being at risk etc. must be shared with the relevant people. 3.2 Explain the importance of reassuring children, young people and adults about the confidentiality of shared information and the limits of this. If someone has come to you and wants to discuss a delicate matter which could disclose a case of child abuse or to let you know the child is at risk, even to let you know that there is criminal activity happening (Parent involved in prostitution or drug use) you must always remind the person that you cannot ‘keep secrets’ and that you may need to speak to someone else about the situation. 3.3 Describe the kinds of situations when confidentiality protocols should be breached