Unit_301_Principles_of_Communication_in_Adult_Social_Care_Settings

Unit 301 principles of communication in adult social care settings Level 3 Outcome 1 1.1)(1.2) There are many different way people communicate. Some examples are, * Non-verbal communication * PECs (usage of symbols) * Verbal * Gesture of body (Body language) * Touch * Behaviour * BSL (British sign language) * Communication cards * Writing * Google Translation * Translation agents Communication is a very important when working in health and social care. Communication is used to maintain relationships, To gain and share information, To gain reassurance and acknowledgment, To express needs and feeling, To share ideas and thoughts also to express them self also to build relationships the communication could be professional (formal), or personal (informal). I am working with a lady (Mrs A) that has returned back to her native roots, so now Mrs A can only talk in Italian so communication is very hard. I have been using Google Translate, communications card I have made with questions, outcomes, yes and no reply. This time has been daunting for Mrs A but now with the actions I have taken Mrs A has been given the chance to communicate again to give her a better wellbeing of life. 1.2) Communication can lead to good or poor service within an adult social care setting. Good communication with service users encourages participation in activities therefore promoting equality within the care setting. The service user can gain the trust and understanding from the care worker and therefore communicate with ease the needs that individual requires. Good communication amongst staff encourages a better working relationship and ensures all tasks are completed and to a high standard. Good communication between staff members is important to ensure problems are picked up and rectified quickly and shared amongst staff. Such as an elderly service user having a preference to a bath rather than shower, the service user communicates this information effectively to staff and staff listening and understanding that the service user hates and gets very distressed with water on their face due to a past incident and communicates this information on to their colleagues. Good communication amongst staff and service users ensures that the service user is never put in this distressing situation again and staff can attend to her hygiene needs by bathing her instead. Outcome 2 2.1) Find out from the individual, talk to key people, look at the individual's records, ask colleagues or management etc. Compare how effective each is when you are trying to establish the communication and language needs wishes and preferences of an individual. 2.2) Factors to consider when communicating could be: * Is the environment adequate for the communication( well lit, quiet, confidential etc.) * The person have the abilities to understand (dementia, mental health, learning disability) * Adapting your communication for the individual (speak louder, use hand gestures etc.) * Does the person need an interpreter or family member to be present * How is the person going to respond to the communication * Are you invading the individual’s personal space * Do you need to write down questions, for the individual to understand better * Are you sure of the facts, that you are communicating Example of “communication methods I use with a client”. * Describe an individual you currently work with: * How long have you known them' * Describe the problems they have with communication * How did you find out about this person’s ability to communicate' * I find out communication needs by: * Describe how you do the following' * Action An example of how I did this * Action * An example of how I did this 2.3) Cross Ref : 1.1, 1.2, 2.1, 2.2 2.4) A response during communication is needed for the communication to take place. If someone is talking to you and you are not responding, it is difficult for communication to take place. When you respond to someone, it shows that you are listening to them, which then shows that you understand what they are saying and are interpreting it correctly, and are thus communicating. However, the response doesn't need to be verbal. A simple nod can even be considered communicating, as long as both participants are aware of each other and understand what is being put forth. Outcome 3 3.1) Barriers to communication are Hearing impairment, visual impairment, speech impairment, speaking a different language, physical barrier, emotional barrier. 3.2) Identify barriers to effective communication * Sensory Deprivation * Slang * Cultural Differences * Health Issues * Jargon * Environmental problems * Emotional difficulties 3.3) Explain how to overcome barriers to communication * Use of Simple Language: Use of simple and clear words should be emphasized. Use of ambiguous words and jargons should be avoided. * Reduction and elimination of noise levels: Noise is the main communication barrier which must be overcome on priority basis. It is essential to identify the source of noise and then eliminate that source. * Active Listening: Listen attentively and carefully. There is a difference between “listening” and “hearing”. Active listening means hearing with proper understanding of the message that is heard. By asking questions the speaker can ensure whether his/her message is understood or not by the receiver in the same terms as intended by the speaker. * Emotional State: During communication one should make effective use of body language. He/she should not show their emotions while communication as the receiver might misinterpret the message being delivered. For example, if the conveyer of the message is in a bad mood then the receiver might think that the information being delivered is not good 3.4) Describe the strategies that can be used to clarify misunderstandings * Cross Ref- 3.2, 3.3 3.5) Explain how to access extra support or services to enable individuals to communicate effectively * Contact the Stroke Association, the Deaf Association, Blind Institute, depending on the reason for the problem in communication. Outcome 4 4.1) You must introduce and maintain a policy within the home both with regard to the handling of private data relating to residents and to that relating to staff and ensure that all staff are aware of the policy. All sensitive information relating to residents should be locked in a secure place where only care staff can access it. Confidential information which comes to your attention should be shared only on a need to know basis and not with any other persons other than care staff and the residents concerned, although an exception could be made in the case of an emergency where urgent care needs to be given requiring access to the information. 4.2) Describe ways to maintain confidentiality in day to day communication * Cross Ref- 4.1 4.3) * Maintaining confidentiality means being trustworthy. If someone has told you something which you are not to repeat, if and when you repeat it, you are going to damage the relationship. * Another potential tension is that if the "secret" NEEDS to be reported, YOU will be stressed if you keep it to yourself knowing you shouldn't. * If the information you have NEEDS to be reported, you are under an obligation to do so. You could do so anonymously, or you could request that the "authority" you report to keeps your name confidential. * IF YOU FEEL YOU NEED TO BREAK THE CONFIDENTIALITY FOR THE SAFETY AND WELL-BEING, tell the person who confided in you that you are compelled to say something. 4.4) Explain how and when to seek advice about confidentiality * When you are unsure speak to senior support workers or management but keep it within the workplace & be professional about it. * The only time you seek advice when an adult has spoken to you in confidentiality is when that person is in danger. If being sexually abused, physically abused, threatening to kill themselves. * If the person in care is not in any danger then what is spoken between carer and caregiver HAS to remain between them two.