Training_&_Mentoring

Training and Mentoring The importance of training and developing employees is to help them better understand their job duties. Training will help to develop the proper sales skills involved from basic sales to closing of sales deals, personal interaction with fellow associates, working in teams, and customer relations. The first is to establish professional customer relations, usually in the proper greeting of a customer or professional greeting over the phone. For example, answering the phone in a professional manner. “Hello, thank you for calling Enviro Tech/InterClean Inc. How may I help you today'” This form of greeting will let the customer know whom they are calling and let them know that they may ask questions that relate to their cleaning needs. The associate will also develop skills in team workmanship, respect for others, and how to increase their sales margin. Individual training will involve not just greeting the customer, but also product knowledge of the various products used by the company, what they do, and what is the most effective way to use the products. Sales managers, who work with teams in their district, will be trained in the mentoring ship of their team supervisors and teach them how to increase sales. By giving monthly performance and analysis to each supervisor, the supervisors will show their staff, on a weekly basis, the ability to see where their sales are with the rest of the team, and how they can improve on their sales performance. There is a training seminar on safety precautions for the products and working safely on the sales floor, how to avoid accidents, and using proper gear for the cleaning products. The company wants to be the best in the business; the goal is to establish knowledgeable employees who understand the importance of the product and let the consumer know that our sale associates will have the answers they need. Some of the course work will be web based and have to be done online, but classes will be given at the company, where the associate can learn in groups with their peers. Performance will be how well the sales associate can perform under pressure when the sales become demanding and how to increase sales during a slow period. Performance evaluations will also include the sales of liquid cleaners, organic cleaners, hard tools, such as: mops, brooms, pressure hoses, etc. to the sales of gross products for large companies and the presentation of personal appearance. The program seminars in class will be held at the company in the early mornings, before the opening of the day and late evenings after the closing of the day. Each class will last two hours for each session, once a week. Classes online will also involve a quiz to make sure the employee understands the products he or she are selling. These classes will be held once every three months to ensure the staff is knowledgeable in all aspects of sales and to ensure quality service to the customer. After the course is completed, an evaluation will be given to show the sales staff, supervisors, and managers what should be done and how to go about implementing the new sales techniques. Positive feedback will be given every quarter to each salesperson, show their strengths, and weakness, if any, and how to make improvements in areas where the staff is lacking, and help to improve sales prowess. It will show them what the associates goals are for the next quarter, and what is the best way to obtain these goals. Managers will offer constructive criticism only to help boost the associate’s moral and confidence. This type of mentoring will help the associate gain the confidence he or she needs for a better sales and customer experience. The mentoring program will also help junior associates gain experience from experienced veteran associates who have successful track records in sales, product knowledge, and good customer relations. For those salespeople who are having trouble in acquiring sales or making additional sales, such as add-on sales, a special course will be given to increase confidence and how to approach a customer with full product expertise. There will be a special four hour seminar every three months, on a Saturday from 9am to 1pm. It will cover basic sales approach, and how to greet and interact with the customer, and show the associate how to break away from the customer. Evaluations will be conducted once a year to determine promotions, raises, and ability to perform the jobs and duties of each associate position. These will include sales, professionalism, past feedback scores, production, class results from online and in-class scores, and from observations of sales associates in action. This will enable the company to move forward to establish the best customer relations and to help give good quality assurances for the clients. By V.M.