Taxation

CITIZENS’ CHARTER COMMERCIAL TAX DEPARTMENT Government of Uttar Pradesh OBJECTIVE: The objective of this Charter is to provide information regarding the facilities and the services rendered by the Commercial Tax Department, together with the time limit for providing such facilities and services to the tax payers, and to the citizens at large. DEPARTMENT OF COMMERCIAL TAX – Uttar Pradesh Commercial Tax Department is responsible for the collection of approximately 60% of the state revenue. In the year 2009-10 total collection of the department was 20,667 Crores. In order to provide more transparent, accountable and effective taxation system, Government of U.P. (GOUP) has decided to go for multiple point taxation system in place of single point taxation system, hence enacted UP Value Added Tax Act (UPVAT), with effect from 01/01/2008.The Department is having its Head office at VanijyaKarBhavan,4 Vibhuti Khand, Gomti Nagar, Lucknow. ORGANIZATIONAL STRUCTURE & HEIRARCHY – 1) Commissioner, Commercial Tax-Head of the Deptt. 2) Additional Commissioner, Commercial Tax 3) Additional Commissioner (Administration), Commercial Tax 4) Additional Commissioner Grade -1, Commercial Tax 5) Additional Commissioner Grade -2, Commercial Tax 6) Joint Commissioner, Commercial Tax 7) Deputy Commissioner, Commercial Tax 8) Assistant Commissioner, Commercial Tax 9) Commercial Tax Officer 10) Clerks and other staff. IMPORTANT ACTS – Following Acts are presently administered by the Deptt. 1. The Uttar Pradesh Value Added Tax Act 2008 (UPVAT Act 2008) 2. The Central Sales Tax Act 1956 3. The Uttar Pradesh Entry Tax Act, 2008 WEBSITE URL---http://comtax.up.nic.in COMMON SERVICE GATEWAY URL---http://comtaxup.nic.in OUR AIM – Create a modern state tax administration that is Efficient, Effective and Equitable and which is conducive to investment, economic growth and free flow of goods and services within the common market of India. OUR COMMITMENTS – • Provide information with promptness and courtesy. • Empowerment of taxpayers by creating awareness and updating their knowledge through dissemination of information about their statutory rights, obligations, procedures, changes/amendments in the law(s). • Conduct regular meetings with taxpayers in order to redress their grievances and obtain feedback so as to undertake corrective measures in tax administration. • Review of Laws, Rules and Regulations and procedures for smooth applications/implementation of various Acts and better tax compliance. OUR RESPONSIBILITIES – • Exploit true revenue potential. • Ensure balanced pace of implementation across the state. • Speedier and more efficient delivery of public services • Use technology to alter the way services are delivered. • Transformation and streamlining of key processes related to Commercial Tax leading to improved service delivery. • Exchange of information with citizens, businesses or other government departments. • Capacity Building among all the stakeholders. Services and facilities provided by the department after the introduction of e-services above as under– Position as on the 1st September, 2010 |Sr. No |Services and facilities |Services |Fees, if any |Expected period | | |REGISTRATION | | | | |1 |Acceptance of application | |Rs.100 for UPVAT. | Grant of registration, on the | | |For Registration. | |Rs. 100 for |same appointed day of verification | | | | |voluntary VAT |of documents if application is | | | | |Registration. |complete in all respects. | | | | |Rs. 100 for |Advisory visits within one month | | | | |casual VAT |from the grant of registration | | | | |Registration. |certificates. | | | | |Rs.25 for CST | | | | | |No fee for other Acts | | |2 |RETURNS |Supply of blank |Supply of blank Return |Free Available as downloadable on | | | |Return |forms. |the UPVAT website | | | |forms. | |http://comtax.up.nic.in | | | |Acceptance of |Acceptance of Returns |electronic return facility | | | |Returns | |available (24 X 7)online on common | | | | | |service gateway | | | | | |http://comtaxup.nic.in | | | | | |without payment. | | | |Issue of Defect memo|Issue of Defect memo if |complete & self | | | |if |Return is not correct, |consistent | | | |Return is not | |Possibility of defect is decreased | | | |correct, | |due to inbuilt validations. | | | | | | | |3 |REFUND |If Dealer has not |: |With in a period of 10 days from | | | |provided a bank | |date on which refund becomes due | | | |account he has to | | | | | |give A/C no., name | | | | | |and address of local| | | | | |branch | | | | | |of any Bank | | | | | |authorized to accept| | | | | |the tax, fee, | | | | | |penalty | | | | | |or any amount | | | | | |payable | | | | | |Refund to the dealer| |within 30 | | | |an amount of tax, | |days from the Date of order | | | |fee, or | | | | | |other dues paid in | | | | | |excess of the amount| | | | | |due from him under | | | | | |this Act | | | | | |If amount found | |dealer shall be entitled to simple | | | |refundable in | |interest on such amount | | | |accordance with the | |at the rate of twelve percent per | | | |provisions | |annum from the date of such order | | | |is not refunded | |passed by the assessing authority | | | |within thirty days | |or from the date of receipt of the | | | |from the date | |order | | | |of order of refund | | | |4 |Provisional |dealer, | |On receiving | | |refund |whose main business | |the return for a tax period and | | | |is to sell goods in | |application for provisional refund,| | | |the course of the | |shall, allow provisional refund of | | | |export of the | |excess amount | | | |goods out of the | |of input tax credit for such tax | | | |territory of India | |period within thirty days from | | | | | |the last date prescribed for | | | | | |submission of return or from the | | | | | |date on which | | | | | |return is submitted, whichever is | | | | | |later: | |5 |Issuance of Form 38 |Issuance of manual |Rs.50 per form |On the same day of application | | | |forms | | | | | |Form 38 Download |Free |Application and guidelines | | | |facility | |available on the Common service | | | | | |gateway http://comtaxup.nic.in | |6 |Issuance of CST forms |Issuance of manual |Rs.5 per form |On the same day of application | | | |forms | | | |7 |Issuance of Transit Declaration forms |Online Transit |Free |Application and guidelines | | | |Declaration forms | |available on the Common service | | | | | |gateway | | | | | | | | | | | | | | | | . . - 1 Bank Guarantee cases. - less than one month from the receipt of Bank Guarantee due to 2 Specified dealers, viz., PSI/SEZ units, exporters etc. Fast Track Refund for these within 30 days from the receipt claim. 3 Refund to new dealers. - Within 18 months from the end of the year. 4 Voluntary Refunds Scheme - Within 7days from the receipt of the application Audit Report in F-704 1 Supply of blank for Submission of Audit Report Free Available as downloadable in specific format with inbuilt validations on the MAHAVAT portal www.mahavat.gov.in 2 Acceptance of Returns without payment - A complete, validated & error free electronic Audit Report online at any point of time 24 by 7 3 Issue of Defect memo if Return is not correct, complete & self consistent. - Possibility of defect done away with due to inbuilt validations Issuance of various declarations under CST Act 1 Supply of various CST declarations Rs. 3/- per declarations in COURT Fee dorm now made free Application available as downloadable with inbuilt validations on the MAHAVAT portal www.mahavat.gov.in 2 Acceptance of Statement of Requirement for application to get CST declarations Rs. 3/- per declarations in COURT Fee dorm now made free i) A complete, validated & error free statement of requirement (application n electronic format) for CST declarations at any point of time 24 by 7 ii) Fee done away with. Supply of CST declarations - i) Dispatch of all CST declarations by RPAD to dealers place of business. Sr. No Services and facilities Fees, if any Expected period for response as on 1st January 2007. PROFESSION TAX 1 Acceptance of application for Registration / Enrolment Free Across the counter. 2 Grant of Registration Certificate - Within seven working days. 3 Grant of Enrolment certificate - Within two working days. 4 Supply of blank return/challan forms & other prescribed blank forms. Free Across the counter. 5 Acceptance of 'Nil' Returns. - Across the counter. 6 Issue of courtesy letter – cum- challan to Enrolment - Before 31st May of every year. Where courtesy letters are not received, Certificate holders [i.e. self employed professionals] every year for payment of tax before 30th June. the challan can be collected free of cost from the office. CONSTRAINTS AND LIMITATIONS – (In providing services) -– - Insufficient and improper documentation/ information by the applicants. - Unexpected bunching in number of applications. - Inadequate staff aAvailability of staff during a particular period. - Failure of network service/ IT system. - Law and Order problems or natural calamities. - . EXPECTATIONS OF THE DEPARTMENT FROM THE TAXPAYERS, THEIR REPRESENTATIVES AND THE CITIZENS CONCERNED - i) Courteous behavior. ii) Furnishing of correct and complete information with the applications. iii) Furnishing all the required documents along with application, appeal, petition etc. iv) Full discloser of transactions and turnovers v) Maintenance of books of accounts in upto date condition and at the place of business at all times vi) Timely and correct tax compliance by the taxpayers by filing correct, complete and self-consistent returns and timely payment of tax. vii) Timely compliance within statutory requirements. viii) Assist in speedy disposal of proceedings by prompt attendance and not seeking avoidable adjournments. ix) Prompt communication of changes in address, telephone /fax no. E-mail ID. FOR REDRESSAL OF GRIEVANCES -– Grievance redressal is a major aspect of the department’s public relations exercise. The Department has created a system to cater to this aspect with the following objects:- i) Prompt redressal of every public grievance. ii) Safeguarding the rights and dignity of a taxpayer in a democratic set-up. ii) Enforcing higher standards of accountability on officers and staff of the department by taking disciplinary action against erring persons in selected cases iii) Gaining insight into the working of the system through the feedback received from the public with a view to effecting appropriate changes in the system iv) Acquiring better knowledge about officers and staff - In case of any grievances, the immediately higher authority of the concerned staff member or officer should be contacted. In case of non-response, the supervisory authority may be contacted as follows:- |Sr. |Designation/Cadre/post |Grievances Redressal Authority | |No |in respect of which | | | |grievance redressal is | | | |sought | | |1 |Class-III Staff |Concerned Deputy Commissioner of the Office | |2 |Commercial Tax Officer |Concerned Joint Commissioner | |3 |Assistant Commissioner |Concerned Joint Commissioner | |4 |Deputy Commissioner |Concerned Joint Commissioner | |5 |Joint Commissioner(Executive) |Concerned Additional Commissioner Gr 1 | |6 |Joint Commissioner(SIB) |Concerned Additional Commissioner Gr 2 (SIB) | |7 |Joint Commissioner(Appeal) |Concerned Additional Commissioner Gr 2 (Appeal) | |8 |Additional Commissioner Gr 2 (SIB)/ (Appeal) |Concerned Additional Commissioner Gr 1 | |9 |Additional Commissioner Gr 1 |Commissioner, Commercial Tax, Lucknow | For this purpose, a hierarchy of Grievance Cells has also been created in the Department, as under:- a) Central Grievance Cell under the Additional Commissioner, Commercial Tax b) Zonal Grievances Cells under the Additional Commissioner Gr-1,Commercial Tax Central Grievance cell : This has the original function of attending to public grievances received directly by it. It also has supervisory function of overseeing the Zonal and other Grievance Cells. The Zonal Grievance Cell will submit Quarterly reports to this Cell. Additional Commissioner, Commercial Tax is generally responsible for the activities of the Central Grievance Cell. Zonal Grievance cell : This has original jurisdiction of attending to the grievances relating to there jurisdiction. It includes Additional Commissioner gr2 ,Joint Commissioners(Executive/SIB) of the Zone. It will send a consolidated Quarterly report to the Central Grievance cell in respect of Grievances received by it For example as follows:- Sr. No Designation/Cadre/post in respect of which grievance redressal is sought Grievances Redressal Officer (in ascending order) 1 Class-III Staff viz. Clerks, Sales Tax Inspectors etc. Concerned Sales Tax Officer → Asstt. Commissioner of Sales Tax 2 Sales Tax Officer/ Asstt. Commissioner of Sales Tax Concerned Deputy Commissioner of Sales Tax (Adm) → Joint Commissioner of Sales Tax (Adm) 3 Deputy Commissioner of Sales Tax/ Sr. Deputy Commissioner of Sales Tax Concerned Joint Commissioner of Sales Tax (Adm) 4 Joint Commissioner of Sales Tax Addl. Commissioner of Sales Tax (Zonal) → Addl. Commissioner of Sales Tax, M.S., Mumbai. OUR CONTACT DETAILS FOR GRIEVANCE REDRESSAL:- Sr. No. Office (Location) Address of the office Tel.No. E-mail Address 1 2 3 4 5 1 Mumbai Commissioner of Sales Tax, Maharashtra State, Vikrikar Bhavan, Mazgaon, Mumbai - 400010. 23770028 (022) 23712121 cst@mahavat.gov.in 2 -do- Additional Commissioner of Sales Tax, Maharashtra State,Vikrikar Bhavan, Mazgaon Mumbai.-400010. 23770040 acstms.mumbai@mahavat.gov.in 3 -do- Additional Commissioner of Sales Tax, Mumbai Zone, Vikrikar Bhavan, Mazgaon, Mumbai-400010. 23772359 acst@mahavat.gov.in 4 -do- Jt. Commissioner of Sales Tax, (Head Quarter)1, Maharashtra State, Vikrikar Bhavan, Mazgaon, Mumbai-400010. 23770029 jchq1.mumbai@mahavat.gov.in 5 Mumbai000 00000 Jt. Commissioner of Sales Tax, (Head Quarter)2, Maharashtra State, Vikrikar Bhavan, Mazgaon Mumbai-400010. 23790134 jchq2.mumbai@mahavat.gov.in 6 -do- Jt. Commissioner of Sales Tax, (Legal) Maharashtra State, Vikrikar Bhavan, Mazgaon, Mumbai-400010. 23774657 jclegal.mumbai@mahavat.gov.in 7 -do- Jt. Commissioner of Sales Tax, (Auditl) Maharashtra State, Vikrikar Bhavan, Mazgaon, Mumbai-400010. 23790028 jcaudit.mumbai@mahavat.gov.in 8 -do- Jt. Commissioner of Sales Tax, (Profession Tax) Maharashtra State, Vikrikar Bhavan, Mazgaon, Mumbai-400010. 23790104 9 -do- Jt. Commissioner of Sales Tax, (Enforcement)A, Maharashtra State, Vikrikar Bhavan, Mazgaon Mumbai-400010. 23790452 jcenfa.mumbai@mahavat.gov.in 10 -do- Jt. Commissioner of Sales Tax, (Enforcement)B, Maharashtra State, Vikrikar Bhavan, Mazgaon, Mumbai-400010. 23732468 jcenfb.mumbai@mahavat.gov.in 11 -do- Jt. Commissioner of Sales Tax, (Enforcement)C, Maharashtra State, Vikrikar Bhavan, Mazgaon, Mumbai-400010. 23747130 jcenfc.mumbai@mahavat.gov.in 12 -do- Jt. Commissioner of Sales Tax, (Enforcement)D, Maharashtra State, Vikrikar Bhavan, Mazgaon, Mumbai-400010. 23791888 jcenfd.mumbai@mahavat.gov.in 13 -do- Jt. Commissioner of Sales Tax, (Adm) Nariman Point Division, Vikrikar Bhavan, Mazgaon, Mumbai-400010. 23790433 jcadm.narimanpoint@mahavat.gov.in 14 -do- Jt. Commissioner of Sales Tax, (Adm) Churchgate Division, Vikrikar Bhavan, Mazgaon, Mumbai-400010. 23778355 jcadm.churchgate@mahavat.gov.in 15 -do- Jt. Commissioner of Sales Tax, (Adm) Mandvi Division, Vikrikar Bhavan, Mazgaon, Mumbai-400010. 23790424 jcadm.mandvi@mahavat.gov.in 16 -do- Jt. Commissioner of Sales Tax, (Adm) Mazgaon Division, Vikrikar Bhavan, Mazgaon, Mumbai-400010. 23790137 jcadm.mazgaon@mahavat.gov.in 17 -do- Jt. Commissioner of Sales Tax, (Adm) Worli Division, Vikrikar Bhavan, Mazgaon 23790139 jcadm.worli@mahavat.gov.in ,Mumbai-400010. 18 -do- Jt. Commissioner of Sales Tax, (Appeal)I, Vikrikar Bhavan, Mazgaon, Mumbai-400010. 23775972 jcappeal1.mumbai@mahavat.gov.in 19 -do- Jt. Commissioner of Sales Tax, (Appeal)II, Vikrikar Bhavan, Mazgaon, Mumbai-400010. 23723541 jcappeal2.mumbai@mahavat.gov.in 20 -do- Jt. Commissioner of Sales Tax, (Appeal)IV, Vikrikar Bhavan, Mazgaon ,Mumbai-400010. 26592514 23778916 jcappeal4.mumbai@mahavat.gov.in 21 -do- Jt. Commissioner of Sales Tax, (Appeal)VII, Vikrikar Bhavan, Mazgaon ,Mumbai-400010. 23720455 jcappeal7.mumbai@mahavat.gov.in 22 -do- Jt. Commissioner of Sales Tax, (Appeal)IX, Vikrikar Bhavan, Mazgaon ,Mumbai-400010. 23790271 jcappeal9.mumbai@mahavat.gov.in 23 -do- Jt. Commissioner of Sales Tax, (Appeal)XI, Vikrikar Bhavan, Mazgaon ,Mumbai-400010. 23770029 jcappeal11.mumbai@mahavat.gov.in 24 -do- Jt. Commissioner of Sales Tax, (Appeal)XII, Vikrikar Bhavan, Mazgaon ,Mumbai- 400010. 23712121 Ext-2469 23790349 jcappeal12.mumbai@mahavat.gov.in 25 -do- Jt. Commissioner of Sales Tax, (Appeal)XIV, Vikrikar Bhavan, Mazgaon ,Mumbai- 400010. 23790350 jcappeal14.mumbai@mahavat.gov.in 26 Bandra Additional Commissioner of Sales Tax, Suburban Zone, Vikrikar Bhavan, Bandra Kurla Complex, Bandra(E), ,Mumbai 400051.. (022) 26591757 26591940 acst@mahavat.gov.in 27 -do- Jt. Commissioner of Sales Tax, (Adm) Bandra Division, Suburban Division Vikrikar Bhavan, Bandra Kurla Complex, Bandra(E)-Mumbai 400051.. 26591171 jcadm.bandra@mahavat.gov.in 28 -do- Jt. Commissioner of Sales Tax, (Adm) Andheri Division, Suburban Division Vikrikar Bhavan, Bandra Kurla Complex, Bandra(E),-Mumbai 400051 26591701 29 -do- Jt. Commissioner of Sales Tax, (Adm)Borivali Division, Suburban Division Vikrikar Bhavan, Bandra Kurla Complex, Bandra(E), ,Mumbai 400051.. 26592299 30 -do- Jt. Commissioner of Sales Tax, 26592514 jcappeal3.bandra@mahavat.gov.in (Appeal)III, Suburban Division Vikrikar Bhavan, Bandra Kurla Complex, Bandra(E), ,Mumbai 400051.. 31 -do- Jt. Commissioner of Sales Tax, (Appeal)VI., , Suburban Division Vikrikar Bhavan, Bandra Kurla Complex, Bandra(E), ,Mumbai 400051 26592305 jcappeal6.bandra@mahavat.gov.in 32 Navi Mumbai Jt. Commissioner of Sales Tax, Ghatkopar Division, Kokan Bhavan, C.B.D.,Belapur, Navi Mumbai 27571554 jcadm.ghatkopar@mahavat.gov.in 33 -do- Jt. Commissioner of Sales Tax, (Appeal)V, Navi Mumbai- 400611 27574983 jcappeal5.navimumbai@mahavat.gov.in 34 -do- Jt. Commissioner of Sales Tax, (Appeal)XIII, Navi Mumbai- 400611 27571539 3231/323 27579135 jcappeal13.navimumbai@mahavat.gov.in 35 Thane Jt. Commissioner of Sales Tax, (Adm) Thane Division, Sales Tax Officer Bldg, 4th floor, Collector Office Compound, Court Naka, Thane(W) 400601 (022) 25344702 jcadm.thane@mahavat.gov.in 36 -do- Jt. Commissioner of Sales Tax, (Appeal)VIII, Thane 25344097 jcappeal8.thane@mahavat.gov.in 37 Kalyan Dy. Commissioner of Sales Tax (Adm)53,Thane Division, Sai Vihar, 3rd floor, Above Gurudev Hotel, Shivaji Chowk, Kalyan (0251) 2315877 std.kalyan@mahavat.gov.in. 38 Nalasopara Dy. Commissioner of Sales Tax (Adm)56, Thane Division Jaimala Apartments, Neel More Road, Near Municipal Office, Nalasopara(W) 401303 (0251) 2403002 std.nalasopara@mahavat.gov.in. 39 Palghar Dy. Commissioner of Sales Tax (Adm)55, Thane Division Macchimar Society, Office Bldg, Mahim Road (02525) 256917 std.palghar@mahavat.gov.in 40 Pune Addl. Commissioner of Sales Tax, Pune Zone, Pune Vikrikar Bhavan, Airport Road, Yeravada, Pune 411006 26688817 acst.pune@mahavat.gov.in 41 -do- Jt. Commissioner of Sales Tax, (Adm) Pune,I Division, Pune Vikrikar Bhavan, Airport Road, Yeravada, Pune 411006 26686883 jcadm1.pune@mahavat.gov.in 42 -do- Jt. Commissioner of Sales Tax, 26680452 jcadm2.pune@mahavat.gov.in (Adm) Pune-II, Pune Vikrikar Bhavan, Airport Road, Yeravada, Pune 411006 43 -do- Jt. Commissioner of Sales Tax, (Appeal)I, Pune Vikrikar Bhavan, Airport Road, Yeravada, Pune 411006 (020) 26687423 jcappeal1.pune@mahavat.gov.in 44 -do- Jt. Commissioner of Sales Tax, (Appeal)II, Pune Vikrikar Bhavan, Airport Road, Yeravada, Pune 411006 (020) 26688495 jcappeal2.pune@mahavat.gov.in 45 Solapur Dy. Commissioner of Sales Tax(Adm)69, Pune Division, Vikrikar Bhavan, Hotgi Road, Solapur 413003 (0217) 2600723 std.solapur@mahavat.gov.in 46 Barshi Asstt.Commissioner of Sales Tax, (C-743), Pune Division, Shah Chamber Station Road, Barshi 413401 (02184) 222343 std.barshi@mahavat.gov.in 47 Kolhapur Jt. Commissioner of Sales Tax, (Adm) Kolhapur Division,Vikrikar Bhavan, Kasaba Bawada Road, Kolhapur 416005 (023) 2659709 jcadm.kolhapur@mahavat.gov.in 48 Satara Dy. Commissioner of Sales Tax(Adm) M-83, ) Kolhapur Division,Vikrikar Bhavan, Pawai Naka Ravivar Peth, Satara 415001 (021) 237232 std.satara@mahavat.gov.in 49 Sangli Dy. Commissioner of Sales Tax(Adm) M-84, ) Kolhapur Division, Satguru Building, Timber Market, Sangli 416416 (0233) 2623583 std.sangli@mahavat.gov.in 50 Sindhudurg Dy. Commissioner of Sales Tax(Adm) M-85) Kolhapur Division,, Administrative Building, Block No.A, 1st floor, Oras 416520 (02362) 228836 std.sindhudurg@mahavat.gov.in 51 Ratnagiri Asstt.Commissioner of Sales Tax, (C-867), ) Kolhapur Division,Ratnagiri Outram Banglow Jail Road, Ratnagiri 415612 (02352) 226108 std.ratnagiri@mahavat.gov.in 52 Nasik Jt. Commissioner of Sales Tax, (Adm) Nasik Division, Vikrikar Bhavan, Nasik Jilhakrishi Audyogik Sahakari Sangh Ltd. Near Dwarka (0253) 259977 jcadm.nasik@mahavat.gov.in Hotel, Agra Road, Nasik 422001 53 -do- Jt. Commissioner of Sales Tax, (Appeal)I, Nasik Division Vikrikar Bhavan, Nasik Jilhakrishi Audyogik Sahakari Sangh Ltd. Near Dwarka Hotel, Agra Road, Nasik 422001, (0253) 2501720 jcappeal1.nasik@mahavat.gov.in 54 Malegaon Asstt. Commissioner of Sales Tax, (C-810) Nasik Division, Sales Tax Office, Nikam Building, Opp Tahasildar Court Camp Road, Malegaon 422203 (0255) 2434875 std.malegaon@mahavat.gov.in 55 Dhule Dy. Commissioner of Sales Tax (Adm) M-77, Nasik Division, Vikrikar Bhavan, Jamnagari Road, S.R.P.Camp, Dhule (02562) 238519 std.dhule@mahavat.gov.in 56 Jalgaon Dy. Commissioner of Sales Tax (Adm) M-79, Nasik Division, Vikrikar Bhavna, Ganapati Nagar, Rasik Marg, Jilha Peth, Jalgaon 425001 (0257) 2238705 std.jalgaon@mahavat.gov.in 57 Ahmednaga r Dy. Commissioner of Sales Tax (Adm) M-78, Nasik Division, Kalyan Building, Tilak Road, Ahmednagar 414001 (0241) 2357961 std.ahmednagar@mahavat.gov.in 58 Aurangabad Jt. Commissioner of Sales Tax, (Adm), Aurangabad Division,Vikrikar Bhavan, Opp.Railway Station, Aurangabad 431001 (0240) 2334869 jcadm.aurangabad@mahavat.gov.in 59 -do- Jt. Commissioner of Sales Tax, (Appeal)I, Aurangabad Division,Vikrikar Bhavan, Opp.Railway Station, Aurangabad 431001 (0240) 2334517 jcappeal1.aurangabad@mahavat.gov.in 60 Jalna Dy. Commissioner of Sales Tax, (Appeal)P-46, Aurangabad Division, Vikrikar Bhavan, Near Railway Station, Jalna 431203 (02482) 230313 std.jalna@mahavat.gov.in 61 Beed Asstt. Commissioner of Sales Tax, (C-914), Aurangabad Division, Vikrikar Bhavan, Jalna Road, Beed 431122 (02442) 222468 std.jalna@mahavat.gov.in 62 Parbhani Asstt. Commissioner of Sales (02452) std.parbhani@mahavat.gov.in Tax, (C-910), Aurangabad Division,Vikrikar Bhavan, Opp Railway Station, Parbhani 431401 223089 63 Nanded Dy. Commissioner of Sales Tax, (Adm) M-92, Aurangabad Division, Vikrikar Bhavan, Opp. Railway Station, Nanded 431601 (02462) 231977 std.nanded@mahavat.gov.in 64 Latur Dy. Commissioner of Sales Tax, (Adm) M-93, Aurangabad Division, Vikrikar Bhavan, Gandhi Chowk, Latur 413512 (02382) 246242 std.latur@mahavat.gov.in 65 Osmanabad Sales Tax Officer (D-1621), Aurangabad Division,Vikrikar Bhavan, Near Bus Stop, Osmanabad 413501 (02472) 222895 std.osmanabad@mahavat.gov.in 66 Nagpur Addl. Commissioner of Sales Tax, Nagpur Zone, Vikrikar Bhavan, Civil Lines, Nagpur 440001 2561022 acst.nagpur@mahavat.gov.in 67 -do- Jt. Commissioner of Sales Tax, (Adm), Nagpur Division,Vikrikar Bhavan, Civil Lines, Nagpur 440001 (0712) 2564511 jcadm.nagpur@mahavat.gov.in 68 -do- Jt. Commissioner of Sales Tax, (Appeal), Vikrikar Bhavan, Civil Lines, Nagpur 440001 (0712) 2560627 jcappeal.nagpur@mahavat.gov.in 69 Wardha Asstt. Commissioner of Sales Tax, (C-976), Nagpur Division, Administrative Building, 1st floor, Civil Lines, Wardha 442001, (07152) 240171 std.wardha@mahavat.gov.in 70 Chandrapur Dy. Commissioner of Sales Tax, (Adm) M-99, Nagpur Division, R.D.Punglia Building, Civil Lines, Opp.Janata College, Chandrapur 442401 (07172) 256547 std.chandrapur@mahavat.gov.in 71 Bhandara Asstt. Commissioner of Sales Tax, (C-963), Nagpur Division,Vijay Sadan, Phulchoor Road, Gondia 441601 (07182) 222158 std.gondia@mahavat.gov.in 72 Gadchiroli Sales Tax Officer (D-1697) Nagpur Division, Administrative Complex Road No.2, Barrack No.4, Unit No.1, Gadchiroli 442605 (07132) 232640 std.gadchiroli@mahavat.gov.in 73 Amravati Jt. Commissioner of Sales Tax, (Adm),Amravati Division, Compound of Divisional Commissioner’s office, Bipass Road, Amravati Division, (0721) 2662022 std.amravati@mahavat.gov.in 74 -do- Dy. Commissioner of Sales Tax, (Adm) M-97, Amravati Division, Compound of Divisional Commissioner’s office, Bi-pass Road, Amravati. -do- std.amravati@mahavat.gov.in 75 Amravati Dy. Commissioner of Sales Tax, (Appeal) P-52, Amravati Division, Compound of Divisional Commissioner’s office, Bi-pass Road, Amravati. -do- std.amravati@mahavat.gov.in 76 Akola Dy. Commissioner of Sales Tax, (Adm) M-98, Amravati Division, Vikrikar Bhavan, Neem-wadi, Bi-pass Road, Near Police Head Quarters, Akola 444001 (0724) 244398 std.akola@mahavat.gov.in 77 Yeotmal Asstt. Commissioner of Sales Tax, (C-967), Amravati Division, Sharma Sadan, Peshwa Plot, Yeotmal 445001 (07232) 242260 std.yeotmal@mahavat.gov.in 78 Washim Dy. Commissioner of Sales Tax, (Adm) M-98, Amravati Division, Vikrikar Bhavan, Neem-wadi, Bi-pass Road, Near Police Head Quarters, Akola 444001 (0724) 2444398 std.washim@mahavat.gov.in 79 Khamgaon (Buldhana) Asstt. Commissioner of Sales Tax, (C-973), Amravati Division, Vikrikar Bhavan Near Jai Stombh, Khamgaon, Dist-Buldhana 444303 (07264) 282149 std.khamgaon@mahavat.gov.in (Sanjay Bhatia) ` Commissioner of Sales Tax, Maharashtra State, Mumba. Procedure for dealing with the grievance petition ------ Whenever a grievance petition is received by any office other than the Grievance Cell, the original petition has to be sent to the Grievance Cell concerned. The officer receiving the petition shall keep a copy of the same and immediately act on it. A compliance report has to be sent to the Grievance Cell through proper channel, on the basis of the action taken. The Grievance Cell in turn registers the grievance and allots a running number to it. In case of the Online Application the mail will be sent to mail ID of the Zonal/Central grievance cell concerned.The Grievance Cells have to ensure that, all the grievances are redressed within a reasonable time by the field officers. Where it is not possible to help the assessee, he should be informed accordingly. Where the assessee sends petition simultaneously to different hierarchical officers, the Regional Grievance Cell, on getting information that the grievance is already registered, may de-register such a grievance and makes appropriate corrections while reporting. While sending a grievance petition to a Additional Commissioner Gr1/ Additional Commissioner for redressal, the officer should be asked to report compliance, within a specified time. Each grievance must be pursued till it is closed, so that every petition received, is ultimately disposed of. The Commissioner/Chief Commissioner should analyze the areas where grievances are common and take systematic measures to prevent recurrence of such grievances. Adequate publicity has also to be given regarding the existence of the above Grievance Cells. Contact Details for Grievance Redressal |S.No. |Zone |Concerned Authority and Address |Telephone No. |E mail | |1 |Head Quarter |Commissioner,Commercial Tax,4 Vibhuti |0522-2721149 |upct_com@rediffmail.com | | | |Khand,Gomti Nagar,Lucknow | | | |2 |Head Quarter |Additional Commissioner ,Commercial Tax,4 |0522-2721151 |upct_a1com@rediffmail.com | | | |Vibhuti Khand,Gomti Nagar,Lucknow | | | |3 | | | | | |4 | | | | | |5 | | | | | |6 | | | | | |7 | | | | | |8 | | | | | |9 | | | | | |10 | | | | | |11 | | | | | |12 | | | | | |13 | | | | | |14 | | | | | |15 | | | | | |16 | | | | | |17 | | | | | |18 | | | | | |19 | | | | | |20 | | | | | |21 | | | | | |22 | | | | | i ----------------------- DC/AC (State Representative) (Commercial Tax Tribunal) AC (Circle) Auditor Joint Comm (Vaad) Add. Comm.(Legal) Add.Comm.(Admin.) Commissioner Commercial Tax Region Head Office Add. Commissioner Add. Director (Accounts) Add Comm (Training) Zonal Add. Commissioner Joint Comm (Collection) Joint Comm (Section 59) D.C. (Admin.) Joint Director (Training) Senior Finance / Account Officer