Stage_2_the_Hometown_Deli

Fernando Gallegos 11/17/2011 ISFM-300 Technology Solution Proposal As of right now the Hometown Deli has an old fashion procedure in which its process is obsolete since the grandfather ran everything manually and by memory. For instance, the inventories are processed in the books manually, and therefore, it is not accurate. As a result, most of the time they are short of needed products, or on the other hand they are over in the amount of not needed products. Given that the Grand son took over the business, He must implement a new process in order to increase its revenue. Automation process will change the entire procedure of Hometown Deli, and it will benefit to recover from the meltdown that it has been through the last five years. This process of computerized systems and hardware, will make the deli more efficient and effective; in addition, lowering operational cost. An excellent example is the control of inventories. This will protect Hometown Deli to waste goods, and to buy goods when needed; therefore, The Hometown Deli will improve customer satisfaction, and a lot of savings in products not needed. This new software will also automatically count each item every time it is ordered, so that management will know when they are about to be short of a specific product, same thing when they have over specific products, so they do not purchased again same item. Furthermore, this new technique also will help to create a new way to place orders, billing customers, and increase sales. Thanks to the technology, computers can be placed in the Deli, connected by a network, so they can communicate to each other, and orders can be placed in this new software; therefore, in that way service will be faster. Additionally, billing will not be manually, instead with a cashier register bringing accurate balances at the end of the business day. As a result, accurate expenses, revenue and profits. The components that Hometown Deli must purchase are: 1. Two computers dual core processor and with at least 2gb memory ram, for there will be a lot of information such a database of customers, suppliers, banks, etc. One computer must be in the manager’s office, and the other in the Deli’s floor. The one on the Manager’s office will help to handle all the administrative solutions such as pay roll, purchases, expenses, and more. The other one will help the staff placing orders, clocking in, and clocking out. 2. One screen for the preparation, which must be connected to the computer on the floor, so that preparation can see the order needed. 3. One all in on printer in the manager’s office to print very important documents, purchases, schedules, pay stubs; since it is all in one, it can be used as a fax, scanner, and copy machine. 4. Cashier register to help the cahier with accurate transactions, and to have accurate balances prior sending deposit to the bank. 5. Internet provider with a DSL Internet connection including router for a wi-fi service. Most of transactions are now online for purchases, or transfers between banks, payments are easy now by bill payment for instance. In addition, offering a wi-fi service to customers will increase also the traffic. In summary, this new process will increase sales as a result of more new customers due to satisfaction, efficiency in managing products purchased, and savings in cost such a over amount of employees that are not needed because they can be replaced by technology. Citations: * Baltzan, P. (2012). Business driven information systems. (3 ed.). McGraw-Hill/Irwin. * External environment: Business & technology. (n.d.). Retrieved from http://tutor2u.net/business/gcse/external_environment_technology.htm