Shc_31

SHC31 Hi, if you can identify all the times you communicate with colleagues, senior staff members, parents, children and the professionals outside of your setting/placement .. see why you spoke with them. It may also help if you separate the knowledge aspects posted and collect information that helps you to understand your current knowledge, formulate what to write and see what areas can be researched further. • name the different reason people communicate.. eg: to have a question or query answered or to request help, guidance, assistance, direction, to share concern, to share new information / provide updates to ongoing situations, arrange or organise a meeting or maybe to begin or maintain an informal friendship / professional relationship where passing greetings are exchanged... • explain how communication affects relationships in your setting .. Does communicating in your setting help get things done, support teamwork, support parents, children and colleagues, ensure the sharing of professional knowledge and understanding or divide people, create barriers and bad feeling. • explain how people from different backgrounds may use and or interpret communication methods in different ways Ethnicity, culture, language, educational history, disability, impairement, social - family, friends, aqcuaintance network and structure, economic - jobs income finance EG: email communcation may be more valuable to one than another if internet access was an issue. • identify barriers to effective communication .. Impairement - auditory hearing, visual sight, disability - learning and speech impediment, allowance of time, assumption, own laguage and understanding of other languages, inaccessibility of resouces and finance to secure means of communicating effectively. Methods of communication involve: Face to face - use of eye contact varies in diffent cultures An awareness of facial expression, gesturing, body language and understanding what this can 'say to the person and people around you. Signing Translation and interpretor services Translated literature - leaflets that support the setting Telephone email letter reports and other formal methods of professional communication / documentation pictorial resources Awareness of communication delivery: -- Providing a slower pace of dialogue -- Knowledge of own language and the use of local dialect, knowledge of how to overcome any accent based communciation barrier. -- Use of jargon, complex words, terminology -- Simplifying language. Best practice for communcation involves: Asking if or when something isn't understood - requesting clarification Listening skill Eye contact Avoiding assumptions and premature conclusions Use of open ended question when looking for participation and feedback View differing opinion as an opportunity to reinforce the reasoning behind your practice and communication or as a way to broaden and challenge your exisiting thoughts rather than as a threat.