Scenarios_on_Communication

Scenarios on Communications Norma Swenson University of Phoenix August 9, 2011 Scenarios of Communications There are many ways for a person to communicate. A person could talk to someone face-to-face, on the telephone, or via the internet (Skype). A person could send written messages (such as: emails, instant messaging, text messages, or reports). This paper is going to show the best way to communicate for three different scenarios. It will give a description of the scenario and the ways of communication. Scenario 1 A market manager for a beverage company has been given one week for his/her team to come up with a strategy for marketing a new product into the global market. The product has been tried in sports arenas and has been successful there. Being the market manager, this author has to decide which way to communicate the information to her team. This author has decided the best way to communicate to the team would be face-to-face. The reason for this is to show the importance and the speed in which the strategy has to be done. By using the face-to-face communication, this author can help the team to come up with ideas on the spot without either side having to wait for feedback. This will help the team come up with the strategy faster. This author would do face-to-face communication with the Vice President of Operations when conveying the strategy. This way the Vice President can give immediate feedback on anything that may need to be changed to get the strategy started. The quicker the ball is rolling the quicker the company will start to sell the product. In the long run, face-to-face communication would be best. Scenario 2 Being the manager of 11 people in a travel agency, this author has to keep the computers up and running for the employees to use. The employees cannot get into their computers to set up travel arrangements for their clientele. This author will have to figure out why they cannot get into their computers with the login names and the passwords they have been using. The IT department is in another building in another area of the city. This author will have to telephone the IT department to find out why the employees cannot get into their computers with the login name and password and to get the problem fixed. By using the telephone, the author is getting to the problem faster than any other method of communication would allow. After finding out the problem is due to the fact the login name and password has expired, this author will have to get a new login name and password for the employees to use. This author will then have to convey the information back to the employees by the means of face-to-face communication. This way the author can explain the problem and give the new information just once to all employees. Another reason face-to-face is the best option is the employees cannot get into their computers to get any email the author may have sent. Scenario 3 In this scenario, this author is the owner of an editing company with ten employees. The business has been slow and bills are piling up. In order to keep the business running, this author is going to have to reduce the employees by four. This way the business can still be profitable. This author will have to have a face-to-face conversation will all the employees at once. This will show the employees how this author is regretting the reduction of the employees, but will also show them that they are really appreciated. When letting the affected employees go, this author will have a face-to-face conversation with each of the four individually. This way the author can let them know just what he/she has meant to the company and give them reassurance of an extremely great recommendation for another job. This author could even suggest that the employees may be rehired in the event of the business picking up again. Conclusion With there being so many ways to communicate in the business world, a person has to considered the best possible way to get his/her information across accurately and with the most speed. With the scenarios used in this paper, this author has done exactly that. This author has given much thought on the best ways to communicate twice in each scenario. Therefore, it does matter how you communicate when doing anything in the world today. Reference(s) University of Phoenix, 2011, Selecting the Right Communication Channel, from http://ecampus.phoenix.edu