Promote_Good_Communication_Shc_31

1.1 People communicate to express their needs, give and take information, express their feelings and thoughts, and differentiate themselves, build relationships and friendships, to make comfortable atmosphere for themselves and others. Communication is a two way process. People give each other information to get to know each other and to be able to build trust and to respect each other. Understanding and helping one another to feel secure and comfortable is important. Let them know they are not alone telling about your own feeling, reassure them and show them empathy and compassion. There are many other ways of communication - how we dress gives message to others as well, we are actually telling them what we are feeling. Some gestures as posture and face expression tell a lot to the other person. Person might be saying “I am listening to you” but the way they stand and look at you and their body language is saying the opposite. Also telephone and electronic messages are a different way of communication. We might not be able to meet people face to face but still communicate over the phone, Facebook, Skype, Msn. 1.2 Communication helps people to understand each other’s different point of view, background, beliefs and the way they think about life and environment. Communication makes people feel comfortable and aware of each other’s problems, feelings and thoughts. Also helps them to resolve conflict situations. It makes friendlier secure environment. If people don’t communicate with each other lots of things could go wrong. Such as medication could be repeated again if you don’t tell or write in the care plan another senior might repeat the same medication. Same in regards to food - service user might be allergic to custard, syrup or on other diets if it has not been written in the care plan it could endanger life of service user. Also a service user or carer or other members of staff might be sensitive about their personal life or other things and it is not nice to intimidate them and to try to make them uncomfortable. Communication could be affected in a positive and negative way. How people approach each other is important as well. Especially if you are working under pressure it could be stressful. Same thing could be said about different tone of voice or body language it makes huge difference, if inappropriate resolving problems they might increase. The way people communicate should be polite, respectful and considering others people feeling too, and their attitude approachable. Each other – when talking about 2 people – John and Jenny have told each other their wishes for Christmas presents. (Only 2 people participating in the sentence) One another – when there is a group of 3 people (at least) – John Jenny and Matthias are buying one another presents for Christmas (3 people in the sentence) 2.1 Treat individuals in an unique way - everyone has own needs such as hearing aid (hearing impairment), special needs, sign language, picture and writing etc. Service users have choice for everything in the home such as clothing, food, drinks, activities, going out. They will make choices themselves with assistance and I ask them about their preferences. Also in the morning when they would like to wake up and go to bed they will make choices themselves. 2.2 Effective communication mostly non-verbal (gesture, eye contact, body language, pictures, writing etc.) Verbal communication (voice, linguistic tone, pace, vocabulary, etc.) It is very important to approach people in a polite and respectful way. How to use the voice tone, body language, need to know service user’s care plan and as much as information we know, the better Understanding clients will help the carer to know things about service user and be aware about things the client might be sensitive to talk about, or certain topics. For example the client might not like to be looked in the eyes or to be touched; he/she might feel uncomfortable. 2.3 Communication with people might be in many different ways but most important things to know if they have special needs, hearing problem, speech therapy, technological aids, and use sign language Because without equipment and knowledge we won’t be able to communicate with one another. Also reducing noise, ensuring there is enough light, nice and tidy environment, friendly environment will help the service user to feel comfortable and relaxed in their home. 2.4 Responding to individual reaction in a non-verbal way - I need to watch my facial expression, eye contact, gestures, emotional expression, also to be careful about touch or verbal responses and silence, tone, pitch and to seek confirmation that information has been understood. 3.1 People may be affected in a number of ways for many different reasons such as age, gender,culture, states could be language problem and socio-economic status could affect as well. It is very dangerous as well in some culture to wear make-up or dress up modern because they might think you are not respectable person. Put your thumb up is very offensive for other cultures. A person who put his thump up to stop the car got shot because it is very rude. Another example is if you cross your legs in front of an adult is disrespectful in some cultures and very offensive to other cultures especially in prey area as it is considered very rude. Being friendly might cause problems too. Everyone is brought up in different way, like some people live for their community; they are supportive, helpful to one another. Other cultures are completely different. In some counties children work very hard and provide, care and look after their parents, while in other countries families are doing everything for children to be able to enjoy their childhood. Gender and sexual orientation is very big issue in some countries as they do not recognize gay couples. For them it is shameful and disgraceful while in other places they recognize gay couples they are protective of them. In the society there are many optimistic about gay couples, but there are also many with prejudice against gay couples. Single mothers could be discriminated against in some cultures and they accept to put up with mistreated marriage. Women easily get judged by men and accused for being single. They might have so many assumptions about a woman. Women haven’t got many rights in some cultures - you are not allowed to be friends with opposite sex unless you are married. Social economy merges the problem. In some cultures people are worth nothing if they don’t have education or money. People are isolated and ignored in the society. People judge the way other people dress and their occupation. In this way the discriminated people won’t get chance to be included. Also disabled people get abused, shamed, laughed at and isolated from societies. 3.2 Barriers for effective communication could be lack of vocabulary, anxiety, lack of confidence, noise, health problems or medical conditions. Physical barrier could be reason people do not like to communicate in crowded, noisy rooms. They like their privacy not to be taken away from them. If someone wants to have conversation they like quite place, enough light, otherwise they might feel insecure or uncomfortable. Also television or music can trigger issues when television is on, people stop conversation because they don’t want to disrupt/distract others or to be rude. In spite of that it might trigger their problem on the television or music by bringing up their sad or good memories. It even might cause them anxiety or panic attack People with learning disabilities might find it very difficult for them to understand concepts and make sense unless someone specialized in special needs might be able to help them to communicate. Special needs teachers or carers know a way to communicate through these barriers. People who cannot hear need to speak with someone in sign language. If they cannot hear they wouldn’t know what is happening around them which is quite stressful and frustrating or to be unable to express your thoughts. Medication condition makes people sleepy, drowsy and unwilling to communicate also. 3.3 To overcome barriers necessary tools need to be used such as hearing aid, interpreters, induction loop, signers, telephone relay service, human’s aid etc. and reducing distractions. It is very important that environment is friendly and comfortable. During the conversation/ personal care curtain should be kept shut to protect service user’s dignity. Even if not during personal care no one would like having conversation in loud voice and everyone else to be able to hear the conversation; that will make a stressful situation. One of my clients has hearing problem as well as Hearing aid but it doesn’t work on her. Every time she used to watch television she used to put very loud voice which was distracting other clients. Eventually the problem was resolved - someone tested the client’s hearing aid and she adjusted the television voice by herself without having to distract/disrupt others. She has things around her neck which she needs to charge at night and morning time but at least she can hear the television louder now without distracting other service users. Some other service users get agitated and frustrated because of the noise. It affects them and makes them uncomfortable. They liked to sit in quarter room. Another example - client couldn’t speak the language he felt very frustrated he couldn’t make friends and felt lonely and isolated. 3.4 When client speaks another language it is difficult to understand what they think about you and how much they understand about the conversation. If the language is a barrier we should let the Manager to provide interpreter to explain the client things clearly. Most important things are body language, how you make the client comfortable and relaxed. Also it is important to learn about the culture, some gesture might be right to some countries while many others might find it offensive which is why we need to have a clear understanding about culture - not to offense anyone. 3.5 In some circumstances might be needed special organization support if the service user is prone to harming themselves or others. Then a special organization support must be able to help the Service user. Otherwise they might not be able to survive without special organization. 4.1Confidentiality means not to pass the personal or sensitive information to the third person unless the person gives consent to you to break the confidentiality. Even when breaking the confidentiality you need to discuss only the necessary information not any other information. If the person’s medical report needs to be shared with another person, other personal business should not be discussed because that person might be ashamed or feel uncomfortable to hear her or his business being discussed by others. His or her dignity might be taken away from them and they might feel uncomfortable to trust or share anything anymore. They might feel let down and disappointed. 4.2 On a day-to-day basis people discuss things about their life, family and friends. It is very important to keep things secret unless you trust your friends or family. It is best not to discuss personal things because makes people to assume more deep details and might be misunderstanding the concept of the conversation or they might over react about the information as well as not telling the person you know about their personal, medical or other things. You might show them body language rejection or feel uncomfortable around them. If the person feels rejection or mistreatment, they will feel lonely and might question himself or herself what he or she has done wrong. At work place when having conversation with the service user they might tell you sensitive information if the information passing to another carer or service user and the person who give the information has been questioned by others how did happen' When did it happen' It might be distressing to the service user. He or she wants to share the information in that moment but not to keep remembering it and being questioned later on. If the information that has been given means that the service user is at risk of harming himself or others that information must be passed on to professional to help and we must let the service user know. The only things that need to be reported to professional is personal information. In addition, it might emerge that service user has been abused by relatives or by others and this must not be kept secret but it should be reported to the necessary professional for best interest of the service user. Even if the service user doesn’t want you to tell them about that information it still needs to be passed on. 4.3 It is very important to maintain confidentiality otherwise, it may cause conflict situation between the client, member of staff and families. If any information needs to be passed on to the other professionals or member of families, we must inform the client and have their consent, which means they do not mind you sharing the information. Another situation is if the client is at risk from a member of the family, member of staff or friends and they might tell you not to tell anybody, but member of staff must report to the senior or manager and let the client know. Also member of staff need to clarify with the client and explain to them that he only will tell people who could help and explain to the client only will tell necessary information and no other personal information. Excellent, please pay more attention to prepositions and articles (‘a’, ‘an’, and ‘the’), you could always check the right way of using a verb with the correct preposition – I will explain how. Please finish it.