Progress_of_India_&_World_Science_Are_We_There

Dear Nidhi, As per process the tracer will be on for 21days from the date of upliftment of the freight.After we receive the negative response from all the stations . You can file for a claim. Thanks & Regards Amita Sehgal Assistant Manager customer service-(GSA) British Airways World Cargo 1st Floor, Public Amenities Building, International Cargo Terminal - II, IGI Airport, New Delhi - 110037. INDIA Tel : +91-1125607018 Fax : +91-1125652080 Email : amita.sehgal@ba.com "NIDHI BANSAL" 07/04/2010 10:23 | To | | cc | , , , , "GNE CHANDEL" , "Air Export Sunrise Freight Forwarders Pvt ltd New Delhi \( India\)" | Subject | Re: Fw: UNDELIVERED 01 PKGS AWB NO :125-8601-3351/YYZ | | | | Dear Amita Thanks for the response. Kindly advise when can we file the claim and what all docs are required. Regards Nidhi Bansal Commercial Coordinator Sunrise Freight Forwarders P.Ltd New Delhi 9899075252 nidhi.bansal@sunrisefreight.com consol@sunrisefreight.com ----- Original Message ----- From: amita.sehgal@ba.com To: nidhi.bansal@sunrisefreight.com Cc: rachna.virmani@ba.com ; debashish.das@ba.com ; nisha.dhankar@ba.com ; bijender.singh@ba.com ; rachna.virmani@ba.com ; GNE CHANDEL ; Air Export Sunrise Freight Forwarders Pvt ltd New Delhi ( India) Sent: Tuesday, April 06, 2010 5:10 PM Subject: Re: Fw: UNDELIVERED 01 PKGS AWB NO :125-8601-3351/YYZ Dear Nidhi, Please accept our sincere apologies for all the inconvenience you have faced due to same. Further to update you that we have raised the tracer to locate the balance 01pices ,as soon as we will have any come back from any of the stations . we will keep you posted on priority. Thanks & Regards Amita Sehgal Assistant Manager customer service-(GSA) British Airways World Cargo 1st Floor, Public Amenities Building, International Cargo Terminal - II, IGI Airport, New Delhi - 110037. INDIA Tel : +91-1125607018 Fax : +91-1125652080 Email : amita.sehgal@ba.com "NIDHI BANSAL" 05/04/2010 09:59 | To | | cc | , , , "GNE CHANDEL" , "Air Export Sunrise Freight Forwarders Pvt ltd New Delhi \( India\)" | Subject | Re: UNDELIVERED 01 PKGS AWB NO :125-8601-3351/YYZ | | | | VERY URGENT Dear Debashish Its been over three weeks now, the one carton is still untraceable nor are we getting proper response from your side except that it is missing. The carton contained some important items to promote business and the shipper is very very upset with the kind of response we are getting from your airline. Please forward me your seniors contact details so that we can find a solution to the matter. The matter has taken a serious turn,we might end up losing our esteemed clinet because of this mishandling. Please respond at the earliest. Regards Nidhi Bansal Commercial Coordinator Sunrise Freight Forwarders P.Ltd New Delhi 9899075252 nidhi.bansal@sunrisefreight.com consol@sunrisefreight.com  ----- Original Message ----- From: NIDHI BANSAL To: debashish.das@ba.com Cc: nisha.dhankar@ba.com ; bijender.singh@ba.com ; rachna.virmani@ba.com ; GNE CHANDEL ; Air Export Sunrise Freight Forwarders Pvt ltd New Delhi ( India) Sent: Thursday, April 01, 2010 11:58 AM Subject: Re: UNDELIVERED 01 PKGS AWB NO :125-8601-3351/YYZ Dear Debashish Please advise if we ask the shipper to file the claim or what should we advise them. Regards Nidhi Bansal Commercial Coordinator Sunrise Freight Forwarders P.Ltd New Delhi 9899075252 nidhi.bansal@sunrisefreight.com consol@sunrisefreight.com ----- Original Message ----- From: debashish.das@ba.com To: NIDHI BANSAL Cc: nisha.dhankar@ba.com ; bijender.singh@ba.com ; rachna.virmani@ba.com ; GNE CHANDEL ; Air Export Sunrise Freight Forwarders Pvt ltd New Delhi ( India) Sent: Thursday, April 01, 2010 11:33 AM Subject: Re: UNDELIVERED 01 PKGS AWB NO :125-8601-3351/YYZ Hi Nidhi, In reference to your mail below, I would like to inform you that Worldwide Tracer is on for the subject shipment and till date no positive update. We are in still in process to find out the missing 1 piece, will keep you posted for the same. Thanks & Regards Debasish Das Supervisor Customer Service (GSA) British Airways World Cargo, 1st Floor, Public Amenities Building, International Cargo Terminal - II, I.G.I Airport New Delhi - 110037.  INDIA. Landline:  +91-01125607000   Extn-131 DID:           +91-01125607031 Fax    +91-11-25652080, 25696149 E-mail: debashish.das@ba.com __________________ URGENT//URGENT Dear Debashish Please note that this is very surprising that there  is no update from your side regarding the one pc.Pls confirm what should we tell  our shipper.The carton contained expensive goods and the buyer is very upset  over this.This is affecting his future orders. As confirmed earlier the shipper has been regularly  air freighting through you and this kind of silence will break his trust on us  and your airline too. At least  respond..... Please confirm shall we ask him to file claim or  advise what should we tell him Awaiting your soonest response. Regards Nidhi Bansal Commercial Coordinator Sunrise Freight Forwarders  P.Ltd New Delhi 9899075252 nidhi.bansal@sunrisefreight.com consol@sunrisefreight.com  ----- Original Message ----- From:  NIDHI BANSAL To: debashish.das@ba.com Cc: nisha.dhankar@ba.com ; bijender.singh@ba.com ; rachna.virmani@ba.com ; GNE CHANDEL ; Air Export Sunrise Freight  Forwarders Pvt ltd New Delhi ( India) Sent: Tuesday, March 30, 2010 10:20  AM Subject: Re: UNDELIVERED 01 PKGS AWB NO  :125-8601-3351/YYZ Dear Debashish Please confirm the status of the package and  advise if its still missing that the shipper can file a claim for the  same. Awaiting your soonest response. Regards Nidhi Bansal Commercial Coordinator Sunrise  Freight Forwarders P.Ltd New Delhi 9899075252 nidhi.bansal@sunrisefreight.com consol@sunrisefreight.com  ----- Original Message ----- From:  debashish.das@ba.com To: nidhi.bansal@sunrisefreight.com   Cc: nisha.dhankar@ba.com ; bijender.singh@ba.com ; rachna.virmani@ba.com Sent: Saturday, March 27, 2010 2:48  PM Subject: Fw: UNDELIVERED 01 PKGS AWB NO  :125-8601-3351/YYZ Dear Nidhi,   In reference to your mail below, I  would like to inform you that search is still on and as soon as we receive  any information on the same, will keep you posted. BAWC apologise for the inconvenience caused to you  and to your valued customer due to this delay. Thanks & Regards Debasish  Das Supervisor Customer Service (GSA) British Airways World  Cargo, 1st Floor, Public Amenities Building, International Cargo  Terminal - II, I.G.I Airport New Delhi - 110037.   INDIA. Landline:  +91-01125607000   Extn-131 DID:            +91-01125607031 Fax     +91-11-25652080, 25696149 E-mail: debashish.das@ba.com   "NIDHI BANSAL"     27/03/2010 11:34 | To | "Rakesh Rawat, Executive  Operations  Air Exports, Sunrise, New Delhi \( India\)"     | cc | ,  , "K L Sharma, Executive Director,  Sunrise, Air Export, New Delhi, India"  , "GNE CHANDEL"     | Subject | Re: Fw: UNDELIERD 01 PKGS AWB  NO :125-8601-3351/YYZ | | | | Dear Rahul Please note that this is the second  time in one week that this kind of mishandling has taken place wih the same  buyer abd shipper. This  is seriously effecting the business relations of our client.   Please give the matter your priority and give us a feedback  asap. Regards Nidhi  Bansal Commercial Coordinator Sunrise Freight Forwarders P.Ltd New  Delhi 9899075252 nidhi.bansal@sunrisefreight.com consol@sunrisefreight.com  -----  Original Message ----- From: Rakesh Rawat, Executive Operations Air Exports, Sunrise, New Delhi  ( India) To:  rahul.arora@ba.com Cc: rachna.virmani@ba.com ;  nisha.dhankar@ba.com ; K L  Sharma, Executive Director, Sunrise, Air Export, New Delhi,  India ; nidhi.bansal@sunrisefreight.com ;  GNE CHANDEL Sent: Saturday, March 27, 2010 11:11 AM Subject: Re: Fw: UNDELIERD 01 PKGS AWB NO  :125-8601-3351/YYZ Dear Mr. Rahul, Pls advice current status .   Best  Regards Rakesh  Rawat *************************************************************** Sunrise  Freight Forwarders Pvt. ltd. A-1023 surya Bhawan Road No . 06 Mahipal pur  Extn. New Delhi  -110037 ***************************************************************** Fax  No.+91-11-30624990,26781661 Tele  no. 011-30672956 Direct No.  011-30672949 Extn :  2949 ************************************************************** M.  +919958490858 ID : rakesh.rawat@sunrisefreight.com     airexportdelhi@sunrisefreight.com Note : Wooden  packages needs to be Fumigated# #Stencil marking for carton numbers on  Pkgs are mandatory.# ----- Original Message -----   From: rahul.arora@ba.com To: rakesh.rawat@sunrisefreight.com   Cc: rachna.virmani@ba.com ; nisha.dhankar@ba.com ; K L  Sharma, Executive Director, Sunrise, Air Export, New Delhi,  India ; nidhi.bansal@sunrisefreight.com ;  GNE CHANDEL Sent: Friday, March 26, 2010 12:44 PM Subject: Re: Fw: UNDELIERD 01 PKGS AWB NO  :125-8601-3351/YYZ Dear Mr  Rakesh, This  is with regards to the awb 125- 86013351 for the final destination YYZ,   we would like to inform you that 29p/30p have reached and delivered to  the consignee as per the details mentioned below:   BA  93/20MAR LHRYYZ    29P The balance 01piece is still missing from the location ex- LHR at  the time of upliftment. Further to inform you that the immediate bond check  and worldwide tracer is on inorder to search the missing piece. Therefore,  we are in regular touch with our LHR counter part as soon as we get any  positive response will update you. We would like to assure you that team is  monitoring the freight and will keep you updated till it reaches the  destination. BAWC  would like to apologise for the inconvenience caused  to you and to your valued customer due to the above delay. Thanks &  Regards Rahul Arora Cargo Agent  (GSA) British Airways  World Cargo 1st Floor, Public Amenities Building, International Cargo  Terminal - II, IGI Airport, New Delhi - 110037. INDIA Tel :  +91-1125607012, Extn: 112 Fax : +91-1125652080 Email :  rahul.arora@ba.com "Rakesh Rawat,  Executive Operations  Air Exports, Sunrise, New Delhi \( India\)"     25/03/2010 19:05   | To |   | cc | ,  , "K L Sharma, Executive Director,  Sunrise, Air Export, New Delhi, India"  ,  , "GNE CHANDEL"     | Subject | UNDELIERD 01 PKGS AWB NO  :125-8601-3351/YYZ | | | | Dear  Mr.  Debashish The subject shipment has arrived at YYZ on dt 20.03.2010. but out  of 30 pcs only 29 were delivered  the buyer.There is no news about the  one pc. We  request you to please update us about the status of the one pkg at the  earliest. The buyer  is very upset over the mishandling and is asking for an update. Please confirm about  the one pkg and kindly arrange to deliver it asap.   Regards   Rakesh Rawat