Problem_Solving

Problem-Solving Plan at Patton-Fuller Community Hospital Soc/110 Problem-Solving Plan In different corporations there will always be a group or team that will disagree on something or have a personal dilemma against another member. Situations will appear in the workplace where a team will have to come together to help the organization solve problems. Here at Patton-Fuller Community Hospital a needle disposal violation that needs the teams undivided attention, the only problem is, the team cannot overcome the creativity of barriers and communication preventing them from finding a solution to the problem. As the teams new leader it is my job to direct the team down the right path. The first plan of action will be evaluate the situation and determine which barrier is holding the team back. Dr. Ivana Grboyan is facing an emotional barrier because she believes that she has too much work to tend to at this time. Not only is she working overtime, her marriage is almost over and her daughter is acting out in school. Dr. Grboyan thinks that by not taking on any new assignments she will have more time to work on her household issues. She does not see the bigger picture right now because she is allowing her emotions to stand in the way, if the situation is not handled then there will no longer be a job for her to attend each day. Fredric Adair is upset because he was not chosen to lead the team in this assignment. Mr. Adair is facing a cultural barrier; he thinks that he is superior because of the college degree he holds. He was taught at an early age that by obtaining a degree he will go further than the person who trains and works his or her way to the top; he simply thinks that the person does not deserve respect from him (Virtual Organization). To come up with a resolution, I plan on holding a meeting with the team in which each team member will try different techniques to encourage creativity. The first technique the team will learn and practice will be the idea needlers. Idea needlers are designed to help us raise the questions that enhance our ability to discover ideas. An examples of this technique would be to have each team member sit down and write down some idea needlers such as, “How much of this is the result of custom, traditions, or opinions'” or “ What other materials would do this job'” to arrive at different level of thinking to stimulate the mind. The second technique I will use for the team would be metaphors because they are the best devises to use when describing abstract concepts and expressing emotions (Johnson & Hackman, 1995, p. 100). An example of this is “Back to square one”. (Harris & Sherblom, 2008). To solve the hospital’s main problem I will first have the team break down the problem into doable tasks in which the problem will be broken down and solved one at a time. We will first deal with the employees of the hospital and then work our way up to a solution for the needle disposal violation. I will then have the team do research and find out how another institution has dealt with the same problem Patton-Fuller Community Hospital is dealing with at this time. The last technique I plan on using for the team would be to ask questions, they cannot find information they do not know if they do not ask. As the new team leader I plan on maintaining openness during the problem-solving process by encouraging my team to express his or her thoughts and emotions freely at times. I will also share information, resources, and responsibility with my team so that they will all feel involved in the assignment. I will also incorporate techniques that I have learned from past experiences to help validate my role as team lead. References Page Harris, E. H. and Sherblom, J. C. (2008). The strengths of different Perspectives. Retrieved from the University of Phoenix eBook Collection database. Communication. (n. d.). Johnson, C. E., & Hackman, M. Z. (1995). Creative communication. Prospect Heights, IL: Waveland.