New_Employee_Training

New Employee Training Assignment The type of issues that might indicate the need for training is a new employee, a new plan incorporated into the company, or the work environment itself. There also may be a need for employees that are advancing in their careers. These sources to begin this training would be identified from the corporate office, managers, supervisors and other employees. If I were a training manger the way I would prioritize is to look at the employee’s background. The customer service manager reports to me a sudden increase in calls about poor handling of repeat complaints calls should be first. The customer service representative is the first person the customer talks to when talking on the phone and the first person to make a good impression to keep the customer returning. The supervisor requesting a training session on specialized technology for five of his employees would be second on my list. While the customer service manager is top priority the training to make the improvements in the company is what keeps the company in business. This supervisor is aiding his employees in moving up in the ranks and that is why it is number two on my list. The CEO requesting team efficiency training due to a decline in numbers of employees attending quarterly pep rallies would be third on my list because even though the pep rallies may be important they do not keep the company in business. These pep rallies are also held quarterly so this states to me that it is every four months and does not affect the company directly. The best method to conduct any training in my opinion is on the job while the employee is working. An employee spends a good part of their day at work and this gets them in the habit of doing what needs to be done everyday. A certification exam is only necessary when the company requires a certificate for they type of training required. For example, if someone is going to drive a forklift and is not certified this could cause an issue. By law a person driving a major piece of equipment needs to have proof of training and this is why a certification is important. The training itself, depending on the situation should be a combination of both instructor-led and self-paced. If the training is of high importance then instructor-led would be the quickest method. Self-paced training after the instructor-led training is important as well, because some people are better at learning hands on then from some type of text material. Delivering training should be on a per employee basis. In order for the training to work for any type of position of employment the instructors need to invite the management in to observe what is being taught so the teaching continues in the work place. Evaluations done for the effectiveness of the training would be done using the reactions by the employees, how fast the employee learns the material, the behavior in the workplace during and after training and the results that are seen by the management once the training is complete.