Management

Introduction The XXI century has brought many changes for example the Internet, digital technology, social media and many more. We are living in a very competitive world that its inconstant change. Education is one of the most fundamental and important things that humans should focus and give priority in life. Not only because it helps you to grow and expand you’re knowledge and better understanding of different subjects Education also has a big impact on your professional carrier. Earning your MBA in today’s extremely competitive world is huge advantage not only because it looks professional on a resume because being an MBA signifies that you have the abilities and skills to analyze, strategize and manage problems and to evaluate what are the best solutions for that specific problem. You have the skills required for upper-level and executive management positions. Another great advantage of having an MBA is the experience that you acquire through the distinguished faculty. On MBA level all instructors hold doctorate degrees and multiple years of experience and knowledge. This is an extra tool helps the student because it provides a higher quality learning experience. Body Once you have completed your MBA you become a manager. Managers are found around the globe everywhere hospitals, shopping stores, government etc. According to (Robbins & Coulter, Chapter 1 Managment and Organization, 2012) “ a manager is someone who coordinates and overseer the work of other people so that organizational goals can be accomplished. In traditional structured organizations managers can be classified as first-line, middle, or top. At the lowest level of management, first-line managers manage the work of nonmanagerial employees who typically are involved with producing the organization product or servicing the organization customer. Middle managers manage the work of first-line managers and can be found between the lowest and top level of the organization. At the upper level of the organization are the top managers, who are responsible for making organization-wide decisions and establish the plans and goal that affect the entire organization. These individuals typically have titles such as executive vice president, president, managing director, chief operating officer, or chief executive officer.” The short description above gives us a basic idea of a manager’s role and the different managers position. Different managers positions are key through out the organization because together and each one in different areas of the organization they can work together as a team to identify, monitor, resolve any issues that can harm or become negative the organization and to ensure efficiency and effectiveness. Managers function by (Robbins & Coulter, Chapter 1: Managment and Organizations , 2012) stated, “Today these functions have been condensed to four: planning, organizing, leading and controlling. Planning is setting goals establishing strategies and developing plans to coordinate activities. Organizing is determining what need to be done, how it will be done and who is to do it. Leading is motivating, leading, and any other actions involved in dealing with people. Controlling is monitoring activities to ensure that they are accomplished as planned..” The definition of the four managerial concepts provides us with a clear and precise way of seeing how to achieve the organization’s stated purpose. The areas of my interest as a Top Level Manager are Marketing/Sales and Costumer Service in the tourism industry. The industry is important and vital in many countries because it provides a social, cultural, economic and international relationship development and impact for the country as well for the visitor. Tourism is an activity related to travel for recreational, leisure or business purpose. A small background of the tourism industry is provided by (Riege & Perry, 2012) and they stated, “Travel and tourism have become a global industry and are widely considered to be one of the fastest growing industries, if not the fastest growing industry in the world. It ranks as the largest industry in the world in terms of employments and ranks in the top two or three industries in almost every country on a nearly every measure”. As a manager in the tourist industry costumer service would be a functional area of high priority. As managers we want our client/customer to feel happy and satisfied by the product or service offered by the organization. The direct interactions of employees with customer are also an important topic because they represent the image and values of the organization. Costumer service should be an experience full of professionalism, respect and excellent service. Another important issue to notice is that through out of the costumer service we can find out what clients didn’t like and what they liked about the service or product for better performance in the future. As the manager another vital area would be the marketing department to make sure and notice the important and the fascinating attributes of the country, city, place, organization. It is very important to develop a strategy to accomplish the goals to provide economic benefits for those who put the effort and provide an excellent costumer service experience. Conclusion In conclusion the 21st century has brought many changes and a very competitive environment. Earning your MBA would qualify you as a manager and you will have the abilities and skills to analyze, strategize & manage problems to evaluate what are the best solutions for that specific problem. You will be capacitated with the skills required for upper-level and executive management positions. Its important to remember the definition of a manager according to (Robbins & Coulter, Chapter 1 Managment and Organization, 2012) “ a manager is someone who coordinates and overseer the work of other people so that organizational goals can be accomplished.” And the four management functions: planning, organizing, leading and controlling. With the mix of these elements I can become an excellent top-level manager in the Marketing/Sales and Costumer Service departments in the tourism industry. Reference: (Robbins & Coulter, Chapter 1 Managment and Organization, 2012) Riege Andreas M. (2000). National Marketing Strategies In International Travel and Tourism. European Journal of Marketing. , 34.