Management_Behaviours

Behaviour |Why |How | | |Leadership | | | |The ability to take the lead To inspire and motivate people to achieve goals through coaching, and demonstrating leadership behaviours To provide a clear sense of direction, which is pro-actively communicated |Allocate resources strategically Grow the next generation of leaders Measure organisational and individual performance Reward learning and strategic results | |Communication |The ability to express complex ideas clearly, fluently and persuasively using the appropriate media Effective communications result in creating positive personal impact |Manage the communication process to ensure that it adds value to any piece of work/ project Adhere to the internal communications policy Offer and request constructive feedback Express complex ideas clearly Use appropriate media when communicating Provide transparency regarding work undertaken and initiatives pursued Provide regular and timely communication updates | |Delegation |The ability to use people and other resources effectively Knowledge of when, how and to whom to delegate. Can be sideways and upward as well as down. Effective allocation of decision-making responsibility and authority |Delegation of tasks with appropriate level of management supervision | |People Development |Gain the maximum benefit from the staff. The ability to identify and develop the skills and abilities of individuals and teams through activities related to their current and future roles |Reward performance and delivery excellence on a team and individual basis Create a rewards & recognition policy Develop work assignments and projects that people can aspire to being involved in Create a suite of rewards/ recognition techniques Create varied work assignments and opportunities to try new roles Set up a secondment scheme Encourage people to identify new pieces of work that interest them Set up a role swapping scheme Enable individuals and teams to progress and develop their skills and competencies levels Encourage knowledge sharing between teams and across management both directions | |Interpersonal sensitivity |An awareness of the feelings and needs of others and of the impact of his/her own behaviour on others. |Demonstrate a respect for the different views of others Adjust to the different learning and communication styles of others | |Judgement and decision making |To effectively weigh up options and reach a logical decision or conclusion |Evaluate complex information Use an unbiased rational approach Show willingness to make decisions and take actions | |Influence and assertiveness |The ability to gain agreement and acceptance of plans, approaches and/or products |Present ideas and facts to convince others of a particular viewpoint | |Customer Focus |An understanding that all recipients of service or product are customers The ability to see things from the customer’s perspective |Make customer focus a key part of each teams objectives Measure customer experience and monitor progress Define effective SLA’s and measure whether they are being meet | |Business awareness |A clear understanding of strategic business plans. The ability to translate the information into specific tasks and deliverables in order to achieve business goals. |Demonstrate an understanding of the impact on the business of his/her own activities | |Problem solving |Ability to identify problems |Seek important and relevant data Diagnose the possible causes | |