Law_531

Discussion Question 1: How might argumentation differ in the classroom, daily life, and your job' To demonstrate this, select a position from a current event with which you are familiar. How would you argue this position in the classroom, daily life, and on the job' Would you use different supporting evidence to make your argument' What expectations would you have of someone arguing a position to you in each of these different settings' Based on the assigned reading, Argumentation is used to convince readers to think or act a particular way. The purpose of argumentation is to state your opinion on an issue and present an argument to convince others to agree with your opinion and adopt it as their own. Argumentation differs in the classroom, my daily life, and on my job because my audience determines the content of my presentation. I would demonstrate to my audience that monthly customer service training is necessary. In the classroom, I would use a PowerPoint presentation. I provide facts, information and my opinion about better customer service. I would also use many scenarios. In my daily life, I would be an example and give good customer service. I would treat others, as I would like to be treated. I would attend workshops or take classes for my inner personal growth. On my job, we have monthly rap sessions. I would suggest and give detail reasons to my boss why we need more customer service training, base on recent and past events and the rising number of complaints received. I would provide this information to her by electronic mail, in-house mail, or give an oral presentation. I would use many supporting evidence to get my point across, for example, on my job I can create a survey for students to file out while being service and at the end of the day, my boss and I can go through them to see how complain we received. I do expect others to argue. In the classroom, I think my classmates would probably ask me questions more than to debate with me. In my daily life, I do not think anyone would debate with me about advancing myself. On my job, I think it would be best to present to my boss first at hand and let her handle the situation from there because I know everyone will not agree with me. Some will feel that I am pointing fingers, instead of helping. |The Psychology of Customer Relations | |Understanding Your Communication Style | |Dealing with those "Difficult" Customers | |Improving Results Using a Problem-Solving Approach | |The Psychology of Customer Relations | Discussion Question 2: Recall a perception you made at work today regarding a colleague or manager and the resulting decision.   Perception is the act or faculty of apprehending by means of the senses or of the mind; cognition; understanding. I work at a community college. I can recall a perception I made at work yesterday about a colleague who I thought was having an affair because I saw her yesterday coming out of the Men’s bathroom hugged up with an unfamiliar guy that was not her husband. She is a good friend of mines and very flirtatious. Her husband works upstairs in the president’s office. Many of my coworkers claimed they seen her hugged up Monday with some guy. Well, to make a long story short, the rumors got back to her husband, and he came in our office today all rile up. My assumption was wrong because the guy she was with was technically her brother-in-law. He came in town Monday from Iraq, and they were trying to make plans to surprise her husband. When I saw her yesterday coming out of the Men’s bathroom, she was hiding her brother-in-law from her husband because he was coming down the hall. This shows that opinions and perceptions of people are not always true. It is said that “seeing is believing” but how true is that' Your perception sees its one way but actually it means another way. Using attribution theory, I would say that my coworker act was internally because her behavior was under her control. Using selective perception, My coworker is very flirtatious. If I use halo effect, I would assume that my coworker was messing Using contrast effects, projection, stereotyping Which of these decision-making shortcuts were you guilty of using today' Discussion Question 3: Is communication inherently the same whether it is done over the phone, through the computer, or in person' Why would a manager choose to convey especially good or bad news in person to her team of employees instead of through e-mail' What is one instance where you have miscommunicated something' What could you have done differently to facilitate clearer communication'   I think communication is inherently the same whether it is done over the phone, through the computer, or in person. The devices are some kind of form of communication. The purpose of the message does not change, just the delivery of the message, which can present many meanings. If not deliver correctly or effectively, miscommunication can developed. There are many forms of communication. For example, writing a letter and sending an email are two forms of communication that many people use. These two forms of communication serve the same purpose but yet they have their differences. Communicating by letter or by an email is similar in that the message reaches its ultimate destination and the context of the message is the same. I think manager choose to convey good or bad news in person to his or her team of employees instead of through e-mail because it would be unprofessional to send such message by email. I have always known managers to be face-to face with a person. I think direct contact is the best contact because you can interpret nonverbal or verbal communication better. A person might say something one way but his or her body language may say something else. Based on the assigned reading, communication serves four major functions within a group or organization: control, motivation, emotional expression, and information. Individual Assignment:Construct and Support an Argument   Complete the Jungian Personality self-assessment located on the rEsource page. You can access this self-assessment, by selecting the Assessment tab, then scrolling to the What About Me section and then to Personality Insights. Select What’s My Jungian 16-Type Personality'   Write an APA formatted paper of no more than 1,050 words in which you construct and support an argument on your decision to pursue an MBA degree to further your career, start a new career, or achieve a personal goal. Your paper should include consideration of the Jungian Personality self-assessment on how others perceive you. Use and evaluate published information in support of your argument.   Post your assignment as a Microsoft® Word document to your personal forum.   DUE ON DAY 7 I think that communication can be very different depending on the why in which it is handled.  There is no denying that electronic media has made communication far easier, especially for businesses and large companies, but it has gotten a bit impersonal.  Most people consider getting a phone call, or a face to face meeting to be more important than say, a large meeting, or maybe a few emails.  It all depends on the type of information given.  It simply isn't feasible for a district manager to meet with all 23 managers individually every Monday, so we have a conference call.  We used to do mass emails to cover the same info, but I think most people were deleting them without even bothering to read them.  The conference calls work better since we get to ask questions and whatnot.  We stick to mass emails for updates for various different things.  No less important, but shorter amounts of information.  Praise seems to be given at group meetings, so everyone else can hear how wonderful you are, while negative communication still remains mainly face to face or individual phone calls.  Sometimes they'll mention some negative things about specific stores on the conference call, as long as it isn't related to anything personal, but I don't think managers take it that seriously until you are talking to them 1 on 1. Richard, I agree that communication can be very different depending on the way in which it is handled.  I like the use of video conferencing. Video conferencing is an interactive telecommunication device, which allows two or more locations to interact by using a two-way video. Businesses can use video conferencing to give presentations to associates of an organization or to solicit products to new consumers in a professional approach, regardless of their location. I like the benefits of video conferencing because it reduced travel expenses, you received face-to-face interaction, and collaborating with others is much easier. We use video conferencing when we have our monthly meetings. Southwest Tennessee Community College has two main campuses. This method is necessary, in order to keep our daily operation open and running smoothly. Here are a few examples of how video conferencing has benefits the college: • Faculty member can keep in touch with class while away • Guest speaker brought into a class from another institution • Researcher collaborates with colleagues at other institutions on a regular basis • Faculty member participates in a thesis defense • Administrators can collaborate with faculty members on the budget preparation • Researchers can answer questions about a grant proposal from a committee Video conferencing can stimulate better brainstorming, knowledge sharing and information gathering. The possibilities for communication are virtually endless thanks to video conferencing technologies. I think an individual’s personality, social status and professional role along with a particular situation will determine the factors of the message and how it will be handled. Manager who has to take action toward a subordinate, a strict approach may mean that the manager is happy to discipline the worker in question in front of the entire workforce, which would be avoided by many other styles of manager who see this as an unnecessary embarrassment. An example of how the situation could affect the process, as in the example above, if there was a tight deadline very close in the future, the manager may choose to discipline the worker after the deadline and just temporarily ‘brush over’ the issue, however if the discipline is performance related they may wish to immediately speak or communicate with the worker. Is communication inherently the same whether it is done over the phone, through the computer, or in person' Communications in business is very important because it provides the critical link between core functions within an organization and improves employee commitment and job satisfaction, particularly if employees understand what the business is trying to achieve and the effect of their contribution. Communication will increase morale leading to lower turnover of employees and reduced recruitment and training costs, better employee performance, if they understand targets and deadlines and receive proper feedback, provisions of accurate information or guidance, which helps avoid misunderstandings, e.g. on health and safety policies, business performance, staff changes and job structures. Effective Communication also will improve management decision-making, due in part to feedback from the board of directors and employees improved management/employee relations and employee acceptance and support of management decisions or changes in working practices and procedures because they feel they have contributed to the discussions. Communication improves exchange of ideas, and a consistent approach and strategy across the entire business. Poor communications can result in misunderstandings and mistrust. Not having effective communication and feedback can lead to low morale, substandard employee performance, and failure. I agree. Collaboration implies a general cooperation in attaining a goal. In a team setting, collaboration increases creativity and productivity, provides a new attitude, global understanding and new solutions to difficult problems. But the down falls of collaboration with a team may be lack of productivity, mistrust, conflict and skill lapses. In order for a company to become, and remain successful is through effective communications, collaboration, conflict management, and teamwork. Communication within a company is central to managing a workforce, and communication is a very important aspect of any business because companies are made up of people. It is a process between two or more individuals exchanging information, and getting their thoughts understood. Communication is the key element in any connection, whether it is professional or personal. In order to be successful, effective communication must be practice. Effective Communication can help improve decision-making. Communication improves exchange of ideas, and a consistent approach and strategy across the entire business. Poor communications can result in misunderstandings, mistrust or conflict. Not having effective communication and feedback can lead to low morale, substandard employee performance, and failure. For example, in an employee-training program, communication must be effective. Employees must understand what is being said. Not all individuals have the same educational level, therefore resulting in misinterpretation of information. Everyone interprets information differently; therefore, conflict is expected. Everyone has a choice whether accept or to reject what he or she is communicating. There are several shortcuts that are frequently used when judging other people. There is selective perception, which is any characteristic that makes some person, object, or event stand out above the rest which will result in an increased chance that the person, object, or event will be perceived. This characteristic can have a both a positive and a negative affect when judging others. Since some decisions have to be made quickly, we tend to use selective perception and as a result, we do not always reach the correct conclusion about a person. Another shortcut that is often used is called the halo effect. The halo effect occurs “when we draw a general impression about an individual on the basis of a single characteristic, such as intelligence, sociability, or appearance” (Robbins 2005). The halo effect occurs the most often when students rate their teachers. The students may pick out one particular characteristic of the teacher and base their evaluation of their teacher on this one characteristic. Another shortcut that is frequently used is contrast effects. Contrast effects are basically defined as the “evaluation of a person’s characteristics that are affected by comparisons with other people recently encountered who rank higher or lower on the same characteristics” (Robbins 2005). A good example of this would be a candidate for a job who is among a large number of applicants. The candidate is more likely to get a more favorable evaluation if following mediocre applicants than strong applicants. Projection, or the tendency of a person to attribute his/her own characteristics to other people is another shortcut that is frequently used. If a manager engages in projection, “they compromise their ability to respond to individual differences” (Robbins 2005). The final shortcut that is frequently used is stereotyping. Stereotyping occurs when someone is judged based on the perception of the group that the person belongs to. A prime example of stereotyping would be after the terrorist attacks on September 11, all Arabs were automatically labeled as being a terrorist.