Introduction_to_Communication_in_Health,_Social_Care_or_Children_and_Young_People's_Setting

The following questions can be written answers for your Certificate. Please complete the questions which your assessor has asked you to complete. Unit 001 Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings Outcome 1: 1. Identify different reasons why people communicate |the diffferent reasons why people communicate are: | |To give and recive information. | |To give and recive instructions. | |Discuss a situation. | |Make a point or outline a concern. | |To express a need, negotiate and develop learning. | 2. Explain how effective communication affects all aspects of own work |Effective communication affects all aspects as you have to work in partnership with parents and be a key worker to a group of children. Preformance is | |managed by line manager. If a trainee or student to be able to communicate with tutor, mentor or assessor and be able to communicate to people in your | |team. | 3. Explain why it is important to observe an individual’s reactions when communicating with them. |It is important to observe an individual's reaction when communicating with them as the reaction may relate to personality, culture or religion. Sometimes| |you will have to adapt the way you communicate because of the way a child or adult reacts to you. It is important that you observe a range of different | |reactions so that you know how to respond to a child or adult. You need to understand that children or adults express what they may not be able to put | |into words in a variety of ways. You may also need to be aware that expressions can have different meanings for different cultures. | Outcome 2: 1. Find out an individual’s communication and language needs, wishes and preferences |You will need to talk to their parents to find out if there are any needs their child has. Seek support and advice from other professionals such as speech| |and language specialists. Talk to your SENCO if you need advice as to where to gain information for a child with learning needs. Observe the children and | |find out from the line manager if there are and reports on record about child's communication needs. | Outcome 3: 1. Identify barriers to communication |The barriers to communication are staff absences or shortages, communicating from different locationss or sites and poor lighting or background | |noise.Unclear structure so adults do not know who to communicate with, lack of clarification of what each person's role is in communication within the | |setting. Personality conflicts between adults, lack of consulation, insufficient support in communicating and different views about practice. Adults with | |personal problems or worries,such as health or relationships, adults with drepression or other psychological conditions and adults with eyesight or | |hearing needs. Adults with English as an additional language so communication is not clearly understood, inappropriate or complicated language which can | |sometimes stop people from understanding a message and poor explanations or misunderstanding resulting in confusion and written information that is poorly| |presented with mistakes, such as incorrect dates for events which could cause confusion. | 4. Identify sources of information and support or services to enable more effective communication. Additional Guidance Services may include: translation services, interpreting services, speech and language services, advocacy services. |Royal National Institute for the Deaf. | |Association of Sign language Interpreters. | |Royal National Institute for the Blind. | |Teaching Development Agency. | |CAF (Common Assessment Framework). | |Department of Education. | Outcome 4: 1. Explain the term ‘confidentiality’ |Confidentiality is to keep things a secret or private in order to respects people's rights. | 3. Describe situations where information normally considered to be confidential might need to be passed on |Situations where informaiton might need to be passed on is if a child needs additional support from other professionals and if a child is suspected to be | |in a situation that risks their safety. Also if an adult has disclosed information that may raise concerns over their ability to carry out daily dutied in| |your setting and if an outside body such as Ofsted requests to see an adult's or child's records. | 4. Explain how and when to seek advice about confidentiality. Additional Guidance Agreed ways of working include policies and procedures, where these exist. |You should seek advice about confidentaility if you are ever in doubt and you should should talk to someone in an area where you can't be overheard by | |anyone else. | Now email the completed questions to your VLA.