Interclean_Paper_Ldr-531

Merger Between InterClean and EnviroTech HRM/531 10-15-2010 Annette Williams ABSTRACT The mergers of InterClean and EnviroTech have created an opportunity to establish a new sales team within the company. Six candidates were chosen to represent the team and company. In this memo, there will be an explanation of all employees’ duties and experience and also any methods used to make this decision. Skill sets of these six employees are one of many reasons the company have chosen them to come aboard the team. There also was a job analysis constructed on each individual with workforce planning and personal observation throughout the past few months. These methods were used on all possible employees believed met all qualifications to fill these positions. Merger Between InterClean and EnviroTech The mergers of InterClean and EnviroTech have created an opportunity to establish a new sales team within the company. Six candidates were chosen to represent the team and company. In this memo, there will be an explanation of all employees’ duties and experience and also any methods used to make this decision. Skill sets of these six employees are one of many reasons the company have chosen them to come aboard the team. There also was a job analysis constructed on each individual with workforce planning and personal observation throughout the past few months. These methods were used on all possible employees believed met all qualifications to fill these positions. I assembled a panel of high ranking managers within InterClean and a few from outside the company to help with the two methods of job analysis. Direct observation was taken during the interview method to determine which employees would be best to fit the team and characteristics he or she must have. We met and determined what positions were necessary, and the main job duties that each sale associate needed to perform are 1. Must possess or have a positive influence for the team and always be willing help when needed. 2. Must be a liaison between the customer and the company to handle complaints and issues that are at hand. 3. Must be able to develop long-lasting relationships with all customers and vendors who work with the company. 4. Has to be able to analyze all inventories we have and be able to restock without hesitation 5. A manager is expected to accept new challenges and rise above what is expected to reach uncharted success. We are preparing our company for the future and cannot do this without using strategic workforce planning as a guide and basis as we move forward. Our new sales team is one piece of the future with more positive outcomes to come. We are always looking toward the future, so we know how we can compete within our market and continue to stay on top of our competitors. Strategic workforce planning will help InterClean stay a leading competitor in the cleaning industry and will also help us define our philosophy, strategies, strengths, and weaknesses. With this plan in place, we believe it is best to develop a sales team with members who are already employees of InterClean and can hit the ground running. The importance of this is to have success immediately with the new sales team, so that we can stay focus on keeping our good sales associates with InterClean while adding focus on after the sale service, and developing lasting relationships with our customers. The employee’s we selected all possess skills we have envisioned for our sales team to be successful. The skills consist of as leadership, developing solution-based products, and the understanding of the newer developments in the sanitary industry. All possess the ability of communicating well with others, working together as a team, selling products to the highest bidding clients, and most important helping train and develop other people to move forward with their careers. All of these characteristics are essential to a new team because they need to be happy with their decision to join the sales team and stay with InterClean for years to come. We will be developing many team building exercises, company events, and we are encouraging every employee of InterClean to participate so our new team believes to be right at home with his or her decision. Our main focus on this strategic workforce plan is to make a sales team that can sell at a high-level but be contentious of our new company goals of selling high quality products with high quality service. Some of our selections have been direct on the service side; therefore we encourage these employees to work on achieving higher sales goals than they have in the past. This is one concern whose outcome will be in line with the new company strategy of InterClean regardless. Our team of six employees will include a team leader, assistant team leader, manager of sales, marketing representative, and two sales representatives. Each team member will go through additional training for his or her new position and will receive compensation for his or her new promotions within the company. This team will be able to help provide new innovations in cleaning solutions to the health care industry. This will also allow them to manage inventory better, create new markets to sell in and have a good working flow to succeed. Greetings, I am excited to announce the following members of our new sales team: Jim Martin- Team Leader Jim prides himself on meeting and exceeding sales plans each year. Jim will oversee all operations of the sales team and continue to teach all employees about taking care of the customer. Susan Burnt- Assistant Team Leader/Sales Representative With long-term seniority, Susan has been with the company for 24 years and has performed many jobs while being employed with us. She has been in the sales department for the last six years and has reached every goal set out to be reached each of those years. She will assist Jim when needed and continues her success of selling whereas developing the focus on the customer after the sale. Tom Gonzalez- Manager of Sales With specialization in the development of solution-based products for the customer needs, establishing long-term relationships with all customers, Tom became the point person for customers if there are problems. Tom will continue to focus on the company sales team and train them in any way he can with his expertise with solution-based products. Ving Hsu- Marketing representative/Sales representative Ving performs training seminars to all employees. With knowledge to obtain the proper solutions within a particular group of professional colleagues, he helps the team by developing a new marketing plan to reach out to prospects InterClean has not been able to contact in the past. This will be used in his network to help aid in these efforts. Eric Borden- Sales Representative Eric has upheld the importance of being a team leader in the past on important projects that contributed to the financial growth of the company. He also makes sure he is up-to-date with the finest cleaning and sanitation industry product developments. With these skill sets, Eric will grow into an outstanding sales rep. Terry Garcia- Sales Representative With the ability to communicate, educate, and use critical thinking skills in problem resolution, Terry understands the value of working as a team for a positive outcome. She will then take her skill sets and help educate customers while growing her customer base. With this new sales team I believe we have a head start to serving the health care industry with their sanitary needs. Through the job analysis, and selection process we strongly believe we have assembled a team of well rounded people who can take our company to the next level of success. REFERENCES Butler, L. (Oct 14, 2009). Skill mix is the key to retaining experienced staff. Nursing Standard, 24, 6. p.33(1). Retrieved November 15, 2009, from General OneFile via Gale: http://find.galegroup.com.ezproxy.apollolibrary.com/ips/start.do'prodId=IPS Freedman, E.. (2009). Optimizing Workforce Planning Processes. People and Strategy, 32(3), 9-10. Retrieved November 15, 2009, from ABI/INFORM Global. (Document ID: 1889082281).