Interclean_Employee_Performance_Apprasial

InterClean Employee Semi-Annual Performance Appraisal Employee Name: ________________________________________________ Job Title: ______________________________________________________ Period of Report: From: To:______________________ PERFORMANCE TRAITS: 1.0 – Below standards/not progressing or UNSAT in any one standard; 2.0 – Does not yet meet all 3.0 standards; 3.0 – Meets all 3.0 standards; 4.0 – Exceeds most 3.0 standards; 5.0 – Meets overall criteria and most of the specific standards for 5.0. Standards are not all inclusive. | PERFORMANCE TRAITS | 1.0*Below Standards | 2.0Pro-gressing | 3.0Meets Standards | 4.0 Above Standards | 5.0Greatly Exceeds Standards | PROFESSIONAL EXPERTISE: Professional knowledge proficiency, and qualifications | - Lacks basic professional knowledge to perform effectively.- Fails to apply regulations and standards to customized full-service packages. | | - Has thorough professional knowledge.- Steadily improves skills, achieves timely updates on standards and regulations.- Educates clientele on solutions/packages | | - Recognized expert, sought after to solve difficult problems.- Exceptionally skilled, develops and executes customized full-service packages - Completely mastered cost-estimate software; teaches other employees how to use software- Trains other team members on emerging/current issues concerning sanitation | ATTITUDE AND CHARACTERAppearance, conduct, values | - Unsatisfactory appearance- Unsatisfactory demeanor or conduct- Fails to live up to organization’s values: HONESTY, COMMITMENT, LOYALTY | | - Excellent personal appearance- Excellent demeanor or conduct- Always lives up to organization’s values: HONESTY, COMMITMENT, LOYALTY | | - Exemplary personal appearance- Exemplary representative of InterClean- Exemplifies organization’s values: HONESTY, COMMITMENT, LOYALTY | TEAMWORK:Contributes towards team building and team results | - Creates conflict, unwilling to work with others, puts self above team- Fails to understand team goals or teamwork techniques- Does not take direction well | | - Reinforces others’ efforts, meets personal commitments to team- Understands team goals, employs good teamwork techniques- Accepts and offers team direction | | - Team builder, inspires cooperation and progress- Talented mentor, focuses goals and techniques for team- The best at accepting and offering team direction | CUSTOMER SERVICE | - Fails to follow-up with prospective and current clients- Fails to provide monitoring after sales- Fails to educate clients on current changes within the sanitation industry that affects their business- Fails to achieve 80% customer satisfaction rating on customer service surveys from clients - Poor phone etiquette | | - Always follows up with prospective and current clients- Always provides monitoring after sales- Always educates clients on current changes within the sanitation industry that affects their business- Achieves 98% customer satisfaction rating on customer service surveys from clients | | - Achieves 100% on customer satisfaction rating on customer service surveys from clients- Exemplary phone etiquette- Exemplary communication skills- Establishes long-term customer relationships | PERSONAL JOB ACCOMPLISHMENT/INITIATIVE:Responsibility, quantity of work | - Needs prodding to stay abreast of current/emerging issues within the sanitation industry- Needs prodding to close out a sale- Fails to make 25+ outbound calls on a weekly basis to prospective clients; poor cold caller- Prioritizes poorly- Avoids responsibility | | - Consistently stays abreast of changes within the sanitation industry- Makes 25+ outbound calls on a weekly basis; excellent cold caller- Closes out sales with 85% of prospective clients | | - Aggressive cold caller; makes 45+ outbound calls on a weekly basis- Closes out sales with 95% of prospective clients- Increased team sales by 40%- Ensures other team members are aware of changes that occur within the sanitation industry- Increased individual sales by 20% from last evaluation period | COMMENTS ON PERFORMANCE: _____________________________________________________________________________________________ ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ ____________________________________________________________ _____________________________________________________________ APPRAISER’S SIGNATURE DATE EVALUATED MEMBER’S SIGNATURE DATE