Healthcare

ARE YOU A GOOD COMMUNICATOR OR' Are You A Good Communicator Or' HCA/230 ARE YOU A GOOD COMMUNICATOR OR' 1 Developing effective communication is important in any workplace, but is very important in the healthcare industry. A patient and healthcare providers need to establish direct communication lines in order to get a better understanding of what is going on with the patients care and the treatment established. This is so important as it helps them understand what is going on and they can take necessary steps to stay on top of what is going on. Interpersonal relationships is very important and one of the most important elements for improving client satisfaction, compliance and healthcare outcomes. Interpersonal relationships helps a patient to understand the nature of their illness and the treatment plan, they believe the provider is concerned with their well-being and this gives them greater satisfaction and at this time they are more likely to follow and comply with the treatment plan that has been designed for them. Always gaining a better understanding and showing compassion for those in need always makes better relationships as it shows they are on the same accord and care about the livelihood of the patient. Effective communication is being able to not only talk but to be an active listener in conversations. So many times in communication we have a lot of talkers but very few listeners. This can make the lines of communication fail to succeed as one party may not be acceptable to what was being said due to the nonverbal communication they are ARE YOU A COMMUNICATOR OR' 2 receiving instead of the verbal methods of delivery. In the healthcare it will be hard for a patient to communicate with their doctor, if every time they are speaking the doctor shows no interest in what they are saying and imply on something totally different than the words that was spoken to him or her. It shows that they were not an active participant in the conversation and their ears heard but was not able to understand and put in proper perspective what was actually conveyed to them. In healthcare, better communication leads to extended and vital information from the patient in whom they may disclose some critical yet important facts or information about their health care problems. This makes it more efficient to the providers to make a more accurate diagnosis. Effective interpersonal relationships and communication benefits the healthcare system by making it more cost efficient and cost effective (www.eric.ed.gov). Often times many patients may act on impulses and may be defensive to what is being said to them due to lack of communication. They feel as though the body Language or to me that is shown to them makes it hard to accept what is being said so they then go on the defense. This is more than likely will cause them to not take their diagnoses serious. In order to get a person to be supportive of what is being said the communication line has to be open and the understanding has to be there, People react to situations so if the healthcare provider is showing compassion and not being aggressive, they will have more patients support what is being said. ARE YOU A COMMUNICATOR OR' 3 Patients and healthcare providers need to be assertive when they are communicating as well. If you are asked a yes or no question, the response or answer should be yes or no. Taking responsibility for yourself and not for others is another way of being assertive. Assertive communication involves the respect for the boundaries oneself and others. When I am communicating with patients or their families, or physicians in my workplace I like to apply proper technique in order for no one to feel as though what I am trying to say is not important. I like to gain the attention of my audience or whom I am speaking with so they can be fully engaged and aware of what is being said. I do apply certain levels of assertiveness if it implies. Not all times does a person need to display or act on assertive communication. Being able to adjust to one’s attention span and communication levels always help aid me in understanding from those I am speaking with. ARE YOU A COMMUNICATOR OR' 4 REFERENCES serenityonlinetherapy.com/assertiveness.htm Medical.tpub.com/14295/css/14295_79.html www.eric.ed.gov