Health_&_Social_Care_L3

Principles for Implementing Duty of Care in Health, Social Care or Children's and Young people's Settings Ai What is meant by the term "duty of care"' The duty of care is a general legal duty which applies to all individuals and organisations. That means that we must do everything that is reasonably possible to keep the people in our care safe from harm. Aii How the duty of care affects the work of a social care worker. Read and follow the policies and procedures that are in place. Be aware of any dangers, and report them. Take action to keep the individual safe and carry out the necessary risk assessments and have them put in place but also respecting the individual's right to make choices which are risky, after you have done everything that is reasonably possible to discourage them. Aiii What having a duty of care means for a care giving organisation. The organisation provides policies and procedures which are in place keep everybody in an environment which is safe, respond to reports and complaints and address any risks. Aiv How the duty of care contributes to safeguarding individuals. Duty of care contributes to safeguarding individuals by preventing abuse, be it sexual, emotional or physical. Ci Explain legal and organisational requirements for dealing with complaints. The Health and Social Care Act, local Authority Social Services and National Health Service Complaints Regulations 2009.If a complaint is made to you then you should ensure that the individual making it understands how to use the complaints procedure. Explain how it works, offer support in following the procedure to the individual if this is appropriate. Advise your manager as soon as you can. Do not discourage individuals from making complaints or discuss complaints with colleagues or anyone other than your manager. The CQC provide details on how complaints should be dealt with in their Essential Standards of Equality and Safety. Your workplace will give you information about your roles and responsibilities in dealing with complaints. Cii Describe how best to respond to complaints from service users, other practitioners and the family of service users. When you receive a complaint you need to respond to the complaint fast and accurately. Take the complaint seriously and write down everything that you have been told and report it to you line manager. Demonstrate remorse where failings are identified. Involve the staff to get an accurate view of the situation from their perspective so you can understand and acknowledge the impact that it has had on the service users and their family.