Health_and_Socialcare

HSC 025: the role of the health and social care worker Understand working relationships in health and social care 1.1 explain how working relationships is different from a personal relationship A working relationship is different to a personal relationship as a working relationship is set by boundaries, professional codes of conduct, employer policies and procedures. in your working relationship you would be friendly have a different approach, treat with equality. You would know your role and responsibility you would not share personal information as you would with friends. 1.2 describe different working relationships in health and social care setting * line managers and carers * liner managers and care manages * carers and district nursing * carers and physiotherapist * carers and OT’s * carers and doctors here are some example of different relationship for carers to be able to follow a care plan effectively and provide to best possible care we need to be linked with all these different professionals, for example a doctor might change a medication, district nursing might want the service user sitting on something different due to sore, etc. Be able to work in ways that agreed with the employer 2.1 describe why it is important to adhere to the agreed scope of the job role It is important to agree to the scope of the job role you have as when you appointed for the position, you are given job description as part of a contract with the employer. This is then a legal document and responsibility to adhere in your job role. It is your duty to then understand the expectations of your job and understand professional boundaries. 2.2 access full and up to date details of agreed ways of working Without a job description how would you apply for a job as you wouldn’t know what your job role would include you doing. This then sent guideline for both yourself and the employer to know what your responsibilities are, and your rate of pay and contract hours and working rota. This then helps unions understand what your job role covers and if you were within your rights if ever up for disciplinary. 2.3 implement agreed ways of work It is important for you to know where the most up to date written copies of policies, procedures, guidelines and agreed ways of working are kept that relate to your role. There may also be procedures for your specific work location. As when you first start your job the job description could be change over time also you need to check for regular change within care plans for individuals, e.g if their care needs change for more personal care is needed and just changes in personal preferences. Be able to work in partnership with others 3.1 explain why it is important to work in partnership with others It is essential that you work in partnership with all of the people surrounding the individuals you are supporting in order to ensure the best possible support and care is provided. This will include carers, families, advocates and other people who are sometimes called “significant others”. In order to work well in partnership, there has to be good communication and you will need to have good communication skills. (CIS 2010) 3.2 demonstrate ways of working that can help improve partnership working Just like working in partnership with family members and unpaid carers, you can all work together, sharing relevant information with each other to ensure the individual receives the best support and care possible. These people could be: * Doctors – for sudden illnesses and how to treat them within the home * Nurses – working together to deal with treating pressure sores * Occupational Therapists – moving and handling issues * Voluntary organisations - day centres * Friends and Family – involving family within care, e.g. cooking tea one night 3.3 identify skills and approaches needed for resolving conflicts * Increased understanding: The discussion needed to resolve conflict expands people's awareness of the situation, giving them an insight into how they can achieve their own goals without undermining those of other people. * Increased group cohesion: When conflict is resolved effectively, team members can develop stronger mutual respect, and a renewed faith in their ability to work together. * Improved self-knowledge: Conflict pushes individuals to examine their goals in close detail, helping them understand the things that are most important to them, sharpening their focus, and enhancing their effectiveness. (James Manktelow & Amy Carlson. 2012) 3.4 demonstrate how and when to access support and advice about: partnership working and resolving conflicts * Partnership working: Effective partnership working is built upon a clear understanding of the different roles each person has in supporting the young person. Increasing clarity and agreement about roles and responsibilities improves understanding, and leads to mutually supportive relationships. Clear remits, lines of communication and accountability characterise successful approaches to partnership working. (government 2010) * Resolving conflicts: Everyone needs to feel understood, nurtured, and supported, but the ways in which these needs are met vary widely. Differing needs for feeling comfortable and safe create some of the most severe challenges in our personal and professional relationships. (helpguide 2012) Bibliography CIS (2010) role of health and social care worker (online) available at: http://www.cis-assessment.co.uk/docs/pdf/st1_wkb.pdf [accessed Monday 27th February 2012] James Manktelow & Amy Carlson (2012) conflict resolution (online) available at: http://www.mindtools.com/pages/article/newLDR_81.htm [accessed Monday 27th February 2012] Scotland government (2010) guidance on working in applied health care (online) available at: http://www.scotland.gov.uk/Publications/2010/05/27095736/5 [accessed Monday 27th February 2012] Help guide (2012) conflict resolution skills (online) available at: http://helpguide.org/mental/eq8_conflict_resolution.htm [accessed Monday 27th February 2012]