Gain_Access_to_the_Homes_of_Individuals,_Deal_with_Emergencies_and_Ensure_Security_on_Departure

Criteria covered in this assignment: |Assessment Criteria |Question it has been covered in | |HSC2019 – 1.1 |Question 1 | |HSC2019 – 1.2 |Question 1 | |HSC2019 – 2.1 |Question 2 | |HSC2019 – 2.2 |Question 2 | |HSC2019 – 2.3 |Question 2 | |HSC2019 – 3.1 |Question 5 | |HSC2019 – 3.2 |Question 5 | |HSC2019 – 3.3 |Question 5 | |HSC2019 – 3.4 |Question 5 | |HSC2019 – 4.1 |Question 4 | |HSC2019 – 4.2 |Question 4 | |HSC2019 – 4.3 |Question 4 | |HSC2019 – 5.1 |Question 3 | |HSC2019 – 5.2 |Question 3 | |HSC2019 – 6.1 |Question 6 | |HSC2019 – 6.2 |Question 6 | |HSC2019 – 6.3 |Question 6 | |HSC2019 – 6.4 |Question 6 | |Question 1: | |The following questions are on how you find out information about how to access a service user’s home: | | | | | | | |1. |What kinds of information do you need to know about if you are making visits to people’s homes and gaining access' | | | |The address, tel. number and how to gain access to the home. | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |2. |Where can you go to get this information' | | | |From my line manager, or service user care file. | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |3. |Think of one of your service users that you visit regularly in their home. What special requirements do they have in accessing and | | | |leaving their home' Where did you get this information from' | | | | | | | |I’m entering his home using the key in the key safe. I got the information from service user care file. | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |HSC2019 – 1.1, 1.2 | | |Question 2: | |The following questions are about how you gain access to service user’s homes. Here you need to think of a specific time you did this and | |describe what you did on this occasion. | | | | |How did you make the service user aware of your visit in advance' | | |1. | | | | |There is a rota in place which is completed by my manager and shows what time and who is going to visit the service user. | | | |Phone the service user before my visit . | | | | | | | | | | | | | | | | | | | | | | | | | | | |Who else was informed that you would be making a visit at this time' | | |2. | | | | |GP, social services, relatives | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |3. |How did you gain entry to the client’s home when you got there' | | | | | | | |Using the key in the key safe | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |4. |How did you identify yourself to the service user when you arrived' | | | | | | | |Before entering ring the front door bell and speak out to identify myself and always show proof of identity. | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |HSC2019 – 2.1, 2.2, 2.3 | | |Question 3: | |The following questions are about you ensure security when you leave a service user’s home. Here you need to think of a specific time you did | |this and describe what you did on this occasion. | | | |1. |What are the specific security arrangements for leaving this service user on completion of a visit' | | | |Perform a final check to ensure that all gas and electric appliances are switched off or left in a safe state. Ensure there are no | | | |dishcloths etc hanging over gas hobs, and that any free-standing heaters are left in a safe position. | | | |Ensure that all food used in the preparation of meals etc has been properly stored away, and that any snacks left for the service user | | | |to consume later is both covered and left in an easily accessible position. | | | |Ensure that all exterior windows and outer doors are secured, unless the service user requests otherwise. | | | |Put the key in the key safe. | | | | | | | | | | | | | | | | | | | | | | |2. |On this occasion, how did you follow these arrangements and ensure the home’s security when you left them' | | | |I always follow the instructions written in the service user care file | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |HSC2019 – 5.1, 5.2 | | |Question 4: | |The following questions are about discovering and dealing with emergencies after gaining entry to a person’s home: | | | |1. |What kinds of emergencies might you discover after gaining entry to a service user’s home' | | | | | | | |The service user is not at home | | | |The service user is on the floor | | | |The service user is not feeling well and he/she ask for a doctor | | | | | | | | | | | | | | |2. |Reflect on a time when you have discovered an emergency and describe what you did. Describe the action you took as well as how you | | | |reported and recorded the incident. | | | |I have emergency first aid training and depended on the situation I can act using my knowledge and skills. | | | |If I have to ring the ambulance I’m following the SBAR; | | | |Situation : | | | |I’m calling about….. | | | |I am calling because I am concerned that/ I am unsure about | | | | | | | |Background : | | | |Service user has been having….. | | | |Their other history includes….. | | | |Their normal condition is……. | | | |Assessment : | | | |On examination I have found……… | | | |I think the problem is…..OR | | | |I don’t know what’s the problem but I am concerned | | | |Recommendation : | | | |I need to…..Advise me what to do /when' What next' | | | | | | | |HSC2019 – 4.1, 4.2, 4.3 | | |Question 5: | |The following questions are about difficulties in gaining entry to a service user’s home: | | | |1. |What kinds of reasons might there be for not being able to gain access to a service user’s home' | | | |If the staff member is unable to gain access to provide the care / service as arranged | | | |and the staff member is unable to establish contact with the service user as a result | | | |of: | | | |• No response, | | | |• Access refused by client or third party. | | | |Then the visit will be classified as a failed access to home. | | | |Staff members do have a duty of care to service users, however service users do | | | |have a responsibility wherever possible to inform staff if they will be unavailable to | | | |receive care/service in their own homes. | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |2. |What are the procedures you must follow in your care setting if you cannot gain entry to a service user’s home' | | | |The visiting staff member must make an immediate assessment as to whether this is a serious / life threatening situation and act | | | |immediately (dial 999) or not. Staff member should make attempt to contact service user/clarify if information given is correct/service | | | |user hasn’t cancelled appointment. Document this in records. If the situation is unresolved I must contact line manager/on call manager | | | |to formulate action plan. | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |3. |Give an example from your own experience of a time you could not gain entry. What did you do, how did you report this and document it' | | | |What advice were you given to resolve this' | | | |On a regular booked appointment call to a service user I could not gain entry to the house when I rang the door bell, I repeatedly rang | | | |the bell three times, however there was no answer. I was reluctant to believe the service user was out of the house as they have a | | | |scheduled appointment every week that they have never missed in the past. This raised awareness to myself, so I rang my supervisor to | | | |seek instructions who advised me to try the phone, I then rang the home telephone number to see if the service user would answer the | | | |phone, fortunately they answered the phone and were able to let me in the house. I wrote on the day notes what had happened in case | | | |another carer becomes concerned if the same happens, therefore meaning that this is brought to their attention. Fortunately the client | | | |had just fallen asleep and had not heard the bell, it was nothing too serious. | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |4. |Why is it important to report and record any difficulties you have in accessing a service user’s home' | | | |It is very important to document the difficulties so that any other carer’s who attend the house are aware in case they face the same | | | |difficulties. Also anything that is out of the ordinary for the service user should be recorded for their protection and the carers. | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |HSC2019 – 3.1, 3.2, 3.3, 3.4 | | |Question 6: | |The following questions are about reviewing with the service user the procedures for entering and leaving their home on visits. Here you need to | |think of a specific time you have done this and needed to discuss a difficulty you had been having in accessing or leaving their home. Describe | |what you did on this occasion. | | | |1. |How did you encourage the client to give you feedback on what they thought of the current arrangements' | | | |We all need to take the time and energy to listen to what our service users have to say. We have to look for ways to make them feel | | | |comfortable, and to tell us their opinions on what we do well and which aspects of our practise we need to improve. | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |2. |What was the difficulty you were having with accessing or leaving the service user’s home and how did you help them to understand this | | | |difficulty' | | | |Gaining entry into an individual’s home can be challenging. | | | |When dealing with any individual where you have to gain entry to their home you must always make an assessment with regards to their | | | |abilities and preferences. | | | |The Service User will always know when a Homecare Support Worker is expected (via a rota or telephone call). There are agreed procedures| | | |on entering and leaving the Service Users house including the safe storage of keys. All this is written in their care files. | | | |Depending upon circumstances, the support worker may or may not have a key with which to gain access to a service user’s home. The need | | | |for a key will have been previously resolved when the original Care Plan was developed for the service user. If the support worker has a| | | |key, then he/she must enter using it. When using the key it is advisable to ring the front door bell and speak out to identify himself /| | | |herself prior to | | | |entering to alert the service user of the support worker arrival, and to avoid startling the service user. | | | |If the support worker has no key, then access must be gained by using door-bells or knockers in the normal way. | | | |Before leaving the service user’s home I must check everything around me is safe if not I must make the area safe and remove all the | | | |hazards. | | | |Perform a final check to ensure that all gas and electric appliances are switched off or left in a safe state. Ensure there are no | | | |dishcloths hanging over gas hobs, and that any free-standing heaters are left in a safe position. | | | |Ensure that all food used in the preparation of meals has been properly stored away, Ensure that all exterior windows and outer doors | | | |are secured, unless the service user requests otherwise. | | | | | | | | | | | | | | | | | | | | | | |3. |How did you reach agreement with the service user to overcome this difficulty' | | | | | | | |Explaining the risk for their own safety and how the overcome of the difficulty will benefit them. | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |4. |How did you then document the changes and then get the new arrangements in place' | | | |All the changes must be written in the service user care file. | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |HSC2019 – 6.1, 6.2, 6.3, 6.4 | | |Assessor Feedback: | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | ----------------------- Level 3 Diploma in Health and Social Care Unit 54: HSC 2019 Gain access to the homes of individuals, deal with emergencies and ensure security on departure Assignment Workbook This workbook covers some criteria of Unit 54: HSC 2019 Level 3 Learner Name: Signature and date on completion: Assessor Name: Signature and date on completion: