Family_Restaurant

Running Head: FAMILY RESTAURANT Family Restaurant BUS 210 May 1, 2010 Family Restaurant Family Restaurant is a full service family restaurant serving American, Polish, Mexican, and Italian food. This restaurant is open for breakfast, lunch and dinner and serves alcoholic beverages. The owner and partner are very active with the business. Both owners are very hands on and take part in the ordering of inventory/supplies, staffing, and day to day operations of the restaurant. This restaurant is located centrally in a small town to offer friendly service, great food and spirits, as well as great entertainment. Structure The restaurant consists of managers, cooks, bus staff, servers, bartenders, and host and hostesses. The managers are responsible for maintaining the scheduling of personnel, training of employees, and overall satisfaction of the customers. The managers also are responsible for reporting to the owners concerning staffing needs, inventory needs, customer needs, and any other trends/needs they find on a day to day basis. The cooks, bus staff, hostesses, servers, and bartenders are responsible for different duties. Each individual’s duty is to service the customers, keep the restaurant clean, keep the customers happy, and comply with manager requests and duties assigned by the managers. The overall structure of the restaurant is top down meaning each employee has an assigned supervisor to answer to. Business Model Family Restaurant is located in Howell, Michigan. It has really good food, service, entertainment, and are popular in the community. The three components of the business system that comprise this business are the products and goods the business offers, the service the business provides, and the entertainment the business brings to the community.  Petrenas’ Family Restaurant serves excellent American, Polish, Mexican, and Italian dishes along with beverages and desserts using great servers and bartenders as the commerce component.  As the occupation component the restaurant has the servers and bartenders who are experts in the food and beverages served make the business an enjoyable place to go because the service is so good.  As the organization component the restaurant has the common goal of keeping the customers happy by offering entertainment, food, drinks, and excellent service.  All three of these business components make Petrenas’ Family Restaurant an excellent and profitable business system the community enjoys to visit and have as an entertainment and restaurant venue in town.  This business is also successful because it offers a family environment where the children can enjoy the atmosphere with games and television entertainment, but the adults can also relax and enjoy a beverage and watch sports while enjoying a meal with friends and family. Culture The culture of the restaurant is very friendly and open. The behaviors and attitudes that should be cultivated in this organization include keeping the customer happy, service with a smile, and having fun while doing so. The attitude should be friendly, honest and fun so all employees and managers can pass this on to the public that chooses to visit the restaurant. Each employee is aware the restaurant has an open door policy for ideas and concerns to be presented and considered. Each employee is expected to understand that the rules of the restaurant management as it pertains to services and products offered may be open to change if a trend and need persists by the customers.