Essay

Background of the Study Hospitality is the relationship between guest and host, or the act or practice of being hospitable. Specifically, this includes the reception and entertainment of guests, visitors, or strangers, resorts, membership clubs, conventions, attractions, special events, and other services for travellers and tourists. In France, at the beginning of the fifteenth century, the law required that hotels keep a register. English law also introduced rules for inns at that time. At the same time, around 1500 thermal spas were developed at Carlsbad and Marienbad. During this epoch, more than 600 inns were registered in England.  At the end of the 1600s, the first stage coaches following a regular timetable started operating in England. Half a century later, clubs similar to English gentlemen's clubs and masonic lodges began to appear in America. In Paris in the time of Louis XIV, the Place Vendôme offered the first example of a multiple-use architectural complex, where the classical façades accommodated boutiques, offices, apartments and also hotels. Sofitel was first opened in Strasbourg in 1964 and it was manage by Accor. Sofitel Philippine Plaza is an iconic hotel built in 1976, a structural masterpiece created by National Artist for Architecture Leandro Locsin, while the hotel’s grounds, resort pool and gardens were designed by Ildefonso P. Santos, another National Artist. Boasting of spectacular views of the Manila Bay and lush landscapes and greenery, the exquisite tropical setting within the city is unrivalled. Newly renovated with minimalist interiors, breathtaking views and traditional touches of local décor using capiz shells and coconut inlays make the muted elegance and luxurious details of the famous hotel by the bay a sight to behold. The only 5-star luxury resort hotel in Manila, Sofitel Philippine Plaza is an iconic property standing amid an expansive tropical setting. Known for its spectacular Manila Bay sunsets, the hotel continues to attract both local and international travelers alike with its signature brand of Filipino hospitality and the French joie de vivre that is reflected in its rituals in food and wine, and varied entertainment offerings. Setting of the Study The researcher conduct the study at Sofitel Philippine Plaza Hotel located at CCP Complex of Roxas Boulevard Pasay City. Pasay city is one of the cities and municipalities that make up Metro Manila in the Philippines. It is bordered on the north by the country's capital, Manila, to the northeast by Makati City, to the east by Taguig City, and Parañaque City to the south. The hotel is only 20 minutes ride from the Manila international Airport as well as the domestic airport. As the hotel shares a good means of transportation travellers can reach the hotel in a number of ways. You can very easily get any taxi or public bus to reach your destination.  [pic] Figure 0.1