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建立人际资源圈Dispute_Resolution
2013-11-13 来源: 类别: 更多范文
Teamwork is one of the best factors that a group of people can possess when a common goal needs to be met for a wonderful end product. In a perfect world every mission would go smoothly, with no conflict of interest that would lead to any problems or disagreements. Unfortunately, we are not in a perfect world and it is not likely that a group of adults would easily agree to complete a mission. This applies to Learning Teams members putting their heads together to agree on who, when, where, what, time, date, etc., on completing or attacking an assignment. This may seem like an easy task, but huge disagreements can or will take place and a form of Alternative Dispute Resolution will need to be put in place. In a situation of this nature I would incorporate mediation and negotiation of the situation. The following would be a proper way to ensure all goes well;
* Always remain calm and show respect for you team members. No matter how much you disagree with someone, you must concentrate on attacking the argument, not the person.
* So often, disagreements are created or maintained because there is no real discussion. We make assumptions about the other person's point of instead of discussing the disagreement in fear of defeat.
* Apply rationality because most disagreements are not about substance rather perception. Try to clear through the perception to discover and agree on how things really are.
* Try compromising and presenting different types of solution from those so far rejected by one of the team members.
* Much conflict is created or aggravated by lack of trust. So consider introducing an agreement in stages whereby each action is dependent on another action.
* Seek mediation from a neutral team member and consults with those involved in a conflict to see if the problem can be presented in a way which facilitates a resolution. The mediator may simply listen and ask questions; he or she may suggest other ways of looking at the problem or even possible solutions.
* Accept the situation because there is not always a solution waiting to be found and, if there is a solution; it is unlikely to be the only one.
In conclusion, when trying to solve a team disagreement, take the above bullet into consideration to come to a rationale agreement among all team members.

