Demonstrative_Communication

Demonstrative Communication Teresa House BCOM/275 PJ Rosch November 07, 2011 Demonstrative communication can be defined as verbal and non-verbal actions direct or indirect connection with other people. Verbal communication makes up about seven percent of one’s message while thirty eight percent is tone and fifty-five percent is non-verbal cues.( College of DuPages) In relevance to this information it shows the importance of how strong non-verbal communication can really affect the conversation. Verbal communication however is straight to the point because when one is speaking you can hear the sincerity or the sarcastic implies within their voice. In addition commands can be made and you will know exactly what to do because these words are instructing or explaining what needs to be done. Plus, words can have different meanings depending on the tone that is being used with them. Non-verbal communication however is considered to be one’s body language which includes facial expressions. When someone is angry and yelling they have strong facial expressions and maybe pointing their finger this is the body language that is reinforcing their verbal communication. Another prime example of body language would be a police officer directing traffic. They do not speak, but point and use their body to communicate with drivers on where they need to go. Non-verbal communication includes facial expressions, eye contact, tone of voice, body posture and motions, and positioning within groups.(Papa,2011) Demonstrative communication can be effective when it provides people with the information they need to know to complete the task they are given. Thus, motivates the receiver to perform at their best productivity and performance level. The effective communication will have a positive outcome; where as, misunderstood communication will have a negative outcome. Misconceptions will occur when people start expressing their ideas, thoughts, and emotions which can cause the communication to become ineffective. Plus, the lack of clarity from sender to receiver will cause misunderstandings and have a negative outcome also. Inconsistencies and lies can be ineffective for communication because it contains untrue information and can ruin the relationships of colleagues or employees. For example, saying, "I'm really impressed with your work" while your facial expression, tapping foot, or wandering eyes communicate the message "I'm bored" or "I don't care" can amount to a lie in your colleagues' eyes. (Hirsh, 2011) Another example would be mixed message, these can also have inconsistencies that make it more difficult for the receivers to understand or cause confusion. An example of this could be the changing of the mind from day to day and not showing consistent deadlines could be disasterous for business. Demonstrative communication involves listening and responding. Another sign of ineffective communication is if the sender or receiver in the communication process does more talking than listening. Effective communication is a two-way connection between the sender and receiver. Being responsive to the perspective and needs of the other person is an important element in effective communication.(London,2011) The sender of the message should do some cross-checking with the receiver to make sure the message was understood. While the receiver should do the same, if the receiver has any misunderstanding or confusion about the message they should be responding with questions. Communication has all types of barriers because the sender is using language that the receiver does not understand, this would include different languages, jargon, acronyms. Using jargon, such as acronyms that are not common knowledge to all your employees, can cloud understanding and make others feel excluded from the conversation or ridiculed for not knowing what you mean.(Hirsh,2011) When using these examples one should take caution because there are many types of cultural differences when it comes to jargon or even body gestures. Some examples of this would be chatting distances, greetings, friendly intentions and shaking hands. It is always important to remember that our culture might find something harmless but the same gesture or action in another culture may be uncomfortable or disrespectful. References College of DuPage: Communication Supplement http://www.livestrong.com/article/141480-what-is-verbal-non-verbal-communication/ Effective and ineffective communication; Joey Papa, 2011 http://www.ehow.com/about_6110746_effective-ineffective-communication.html Signs of ineffective communication; John London, June 3 2011 http://www.ehow.com/info_8534378_signs-ineffective-communication.html The Most Ineffective Communication Techniques in the Workplace; Anne Hirsh, September 25, 2011 http://www.ehow.com/info_12094836_ineffective-communication-techniques-workplace.html#ixzz1cqwNuSxe