Dealing_with_Food_Complaints

ALLEGED FOOD POISONING REPORT In the event of a complaint of food related illness the Food & Beverage Manager, or Senior Manager on duty, should deal with the matter and take action as follows: 1. Complete the form below – one for each person reporting illness 2. Inform Regional Environmental Health and Safety Manager of the incident 3. OBTAIN SAMPLES TO SEND TO NOMINATED LABORATORY, IF INSTRUCTED. If samples are needed, they must be frozen and placed in a leak proof, sterile container and then packed in ice in another leak proof container to await collection by the laboratory. A copy of this form should be enclosed with the sample. 4. Refer to procedures in “Dealing with Food Complaints” | ALLEGED FOOD POISONING REPORT | HOTEL CODE:     00GBSGR+ / Incident No.: 7602 | Enter incident occurrence on StarGuest Response+ and forward form to General Manager.Email form to: Starwood@cliftonenvironmental.co.uk; nina.fairweather@starwoodhotels.com; tristan.thorn@starwoodhotels.com; local insurance | Claim Handling Instructions: Information Only Establish Claim | Hotel name: Aloft Abu DhabiProperty number: 03357 | Name: Mr./Mrs./Ms.:Ms. Elena Bosshart | Home Phone: (971) 050-1880178 | Work Phone: (   )       ext.       | Address: (Street, City, State/Prov, Zip/Post Code)Khaleej Al Arabi Street, Abu Dhabi, P.O. Box 94943 | Registered Guest Room Number: | Visitor | Other | Birthdate/Approx. Age: approx. 35 – 45 y/o | Location of Incident (i.e. outlet name): Relax@12 | Occurred onor between: | 05/04/11 -11.45pm and 05/05/11- 9amMo/Day/Year Time am/pm Mo/Day/Year Time am/pm | Reported on: 05/05/11 Time am/pm 8:00am | Number of people affected: 1Number of people eating same food that service: 4Total covers served: 53. 17 outside guests and 36 in house guests | Details of alleged illness:Nausea NoVomiting YesDiarrhoea NoAbdominal pain YesOther symptoms | Date of meal:05/04/11 Time of meal:11:45pm Date of illness: 05/05/11 Time of onset: 02:00am to 03:00am Incubation period: between 2.25 and 3.25 hours Duration of illness: 7 hours and then the Hotel nurse saw her and she said she was feeling a little bit better | Details of any medical attention givenHotel Nurse have seen and assessed Ms. Elena. She looks a bit dehydrated due to vomiting. Oral Rehydration Solution was given to replace the fluids and to prevent dehydration. Clear liquid intake was advised. Advised Ms. Elena to see a doctor in case vomiting continues so that proper antibiotic can be given.Were stool samples taken' No | Name of doctor / nurse Hotel Nurse: Kharl Torres Details of treatment: -Oral Rehydration Solution was given | List details of all food eaten at the hotel, list any other food eaten on the same day or the day before:Fried Calamari at relx@12 on the night of the 5/3/11Spicy Tuna maki and 3 beers from relax@12 on the night of 5/4/11Send copies of guest checks and relevant temperature records | Are implicated food samples available' YES ListHave they been securely set aside and frozen' yesUse by dates and batch numbers of implicated foods: 5/6/11 | Food Handlers involved: (Names, department/section)Henry Bragas, Relax@12 kitchen/ SushiServer: JuliusHave any of them reported illness recently' NO | Are the local Environmental Health Authorities involved' (please tick box)Name and telephone number of Officer Dealing with Incident: | Yes | No√ | Other notes:No breakfast and dinner the day of the incident. Worked all day at the exhibition and left for the exhibition on the day of the alleged food poisoning at 11am to work all day. | Report completed by | Name / position: Todd Hunter – Executive Chef i/c of F&BDate:5/5/11 | For Environmental Health & Safety office use only | Date Received:Date Final Report:Date Press Office, Legal and Insurance Departments informed: | NB – obtain and attach relevant copies of guest bill and applicable delivery notes, temperature records |