Club_It

In addition to Club ITs strategies, the club will also need to implement the following IT solutions. First, the club needs to get an Enterprise Resource Planner (ERP) which are informational tools that organizations can use to enable informational flow between, and within different processes. (Rainer & Turban, 2009) For Club IT, an ERP would allow them the ability to eliminate most, if not all of, the redundant information so that they can effectively use their organizations database. An ERP would also help to allow Club IT website customers to purchase items online including merchandise and advanced tickets. Customer Relations Management (CRM) software. CRM helps to manage activities performed in order to obtain, enhance relationships with, and to retain customers for an organization. (Rainer & Turban, 2009) The software helps organizations to learn more about their customers, including their needs and behaviors, allowing the company to provide a more personalized experience for each customer. To help gather and personalize the experience of customers, CRM will allow the company to place surveys for their customers to take, send instant messages to customers with cell phones about upcoming events and concerts, and allow customers to register their E-mail to receive coupons, calendar events, and special event information. The next thing that Club IT needs to improve on is their Supply Management Chain (SMC). A SMC allows companies the ability to find the raw materials they need to make a product or service, manufacture a product or service, and then deliver that product or service to their customers. [ (Rainer & Turban, 2009) ] For Club IT, an account with Sysco (www.sysco.com) would allow them the abil