Club_It_Part_Ii

Club IT II Carlos J. Caballero BIS/219 October 14, 2010 Carlos Casillas Abstract Over the last few months I have been learning about the nightclub business with the owners of Club IT, Ruben and Lisa and I have discovered opportunities for Club IT to improve its information technology capabilities. Although Club IT has excelled in their business as a nightclub, is necessary to improve the information technology and take advantage of the technology with the customers, suppliers, and employers. Club IT II Club IT has most of the customers into the net generation. The customers of club IT are regular users of electronic devices or mobile technologies such as Blackberries, PDAs, cameras phones, and other wireless communication devices. Today’s generation also do online shopping as part of their lives to save money and time. After few months of research on the Club IT’s information technology, data management, and decision-making some problems has been found that can be resolved through few applications. The applications that can be used to resolve these problems can be • CRM (customer relationship management) • SCM (supply chain management) CRM (customer relationship management) is an information industry term for methodology, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organized way. For example, an enterprise might build a database about its customers that described relationships in sufficient detail so that management, salespeople, people providing service, and perhaps the customer directly could access information, match customer needs with product plans and offerings, remind customers of service requirements, know what other products a customer had purchased, and so forth. With these application the customers can use the mobile technology and wireless devices to buy or obtain tickets or make reservations for special events at the nightclub. The customers also can be notified by the management on drinks or food specials through the electronic devices. SCM (supply chain management) is the combination of art and science that goes into improving the way the company finds the raw components it needs to make a product or service and coordination of operations with all the companies involved in the entire sequence of suppliers that contribute to the creation and delivery of a product or service. Effective supply chain management can provide an important competitive advantage for a business marketer, resulting in improved communication and involvement among members of the chain, increased motivation, and decreased costs. ERP (enterprise resource planning) is a process by which a company (often a manufacturer) manages and integrates the important parts of its business. An ERP management information system integrates areas such as planning, purchasing, inventory, sales, marketing, finance, human resources, etc. ERP is most frequently used in the context of software. As the methodology has become more popular, large software applications have been developed to help companies implement ERP in their organization. Think of ERP as the glue that binds the different computer systems for a large organization. Typically each department would have their own system optimized for that division's particular tasks. With ERP, each department still has their own system, but they can communicate and share information easier with the rest of the company. Conclusion Club IT nightclub has the ability to improve its relationships with the customers, suppliers, and the employees by creating an upgrade on the information management system. The customers will be able to be in contact with the nightclub at alltime without the necessity of be there in person. The management will be able to have communication or interaction with the suppliers for the needs of the nightclub. The different departments at Club IT will be able to work more independent but with the ability to share the information regarding the best interest of the Club IT nightclub. Reference www.answers.com http://searchcrm.techtarget.com www.cio.com