Business_Proposal_of_Document_Management_&_Storage_Service

Business Proposal Document Management & Storage Service Table of Contents 1.0 Executive Summary 1 Chart: Highlights 2 1.1 Mission 2 2.0 Company formation and Objectives 2 2.1 Company Ownership 3 2.2 Start-up Summary 3 Table: Start-up 3 Chart: Start-up 4 2.3 Objectives 4 3.0 Industry Analysis 5 3.1 Market Segmentation 5 Table: Market Analysis 5 Chart: Market Analysis (Pie) 6 3.2 Target Market Segment Strategy 6 3.3 Service Business Analysis 6 3.3.1 Competition and Buying Patterns 7 3.4 Sales Forecast 7 Table: Sales Forecast 7 4.0 Management, organization structure and staffing 8 4.1 Personnel Plan 8 4.2 Keys to Success 8 5.0 Products and Services 9 6.0 Marketing Strategy 10 6.1 SWOT Analysis 10 6.2 Sales Strategy 10 7.0 Financial Plan 10 7.1 Start-up Funding 10 Table: Start-up Funding 11 7.2 Important Assumptions 12 7.3 Break-even Analysis 12 Table: Break-even Analysis 12 Chart: Break-even Analysis 13 7.4 Projected Profit and Loss 13 Table: Profit and Loss 13 Chart: Profit Monthly 15 Chart: Profit Yearly 15 Chart: Gross Margin Monthly 16 Chart: Gross Margin Yearly 16 7.5 Projected Cash Flow 16 Table: Cash Flow 17 Chart: Cash 18 7.6 Projected Balance Sheet 18 Table: Balance Sheet 18 7.7 Business Ratios 19 Table: Ratios 19 8.0 Operation Plan 21 9.0 Important Assumptions 22 10.0 Referencing 23 Table: Personnel 1 Table: Profit and Loss 2 Table: Profit and Loss 2 Table: Balance Sheet 4 1.0 Executive Summary DigiDoc's Document Management & Storage Service is a full-service, computerized records management company providing secure storage and indexing of paper records, digital media and other business-critical information, including microfilm and all the print media need to keep outside of office with good management for future retrieve. All our customer's document records are safe in our storage facility, we expect around 20,000 square feet for our initial state of the establish office and storage area. Our comprehensive security system features exterior and interior cameras for monitoring 24 hours a day. DigiDoc's tailor made service includes retention schedules, data conversion and OCR from document to searchable digital file, and records relocation. We provide specially designed boxes and other supplies which make handling document easier. At DigiDoc's, we give our customer a competitive edge through the state-of-the-art technology, unprecedented security and quick-response service. Our computerized facility is strategically located in the Kowloon East within easy reach whatever Hong Kong and Kowloon side and to easy to serve the client in New territory. Hong Kong is home to over 800,000 register Company that are seeking advantage in the marketplace constantly. In today's business environment, quick and easy access to critical information gives our customers a competitive advantage. By outsourcing their Document Conversion service and store the document to Digidoc's, they can store their records in an organized environment and improve the speed and ease of access to those records. Digidoc's management committees are the Document Management, digital imaging, Records Storage and I.T. that has over twenty years of experience in the field. We have been instrumental in establishing Document management systems with IBM, Apple, EMC, Kodak, KonicaMinolta and Microsoft. Chart: Highlights 1.1 Mission Why should anyone buy from you' Customers buy because your marketing is better, meaning that you have put together a proposition that is more relevant to them than anything else on offer; and your selling is effective. (Michael Morris, 2008) The mission of DigiDoc's is to assure that our customers can control all of their information, improving their regulatory compliance, and enhancing their cost effectiveness. To be the market leader in the Electronic Document Solution industry within three years. 2.0 Company formation and Objectives DigiDoc's Records Management & Data Storage is a full-service, computerized records management company providing secure storage and indexing of paper records, digital media and other business-critical information. The company will be organized as a limited partnership. Our computerized facility is strategically located in the Hong Kong within easy reach of Kowloon Bay. Records are safe in our 10,000 square foot facility. Our comprehensive security system features exterior and interior cameras for 24-hour monitoring of the premises. Interior doors accessing the archive are locked, as are all dock doors and gates. Intrusion alarms and motion detectors are connected to the local police department and we have 24-hour off-site alarm monitoring. Surveillance cameras monitor all activity throughout the Store House, public and Production area. 2.1 Company Ownership DigiDoc's is owned by all investing partner, the number of investors could vary, based on various interpretations under Operation plan and Financial Management. OPERATING PARTNERS 1. General Managing Partner, with 50% ownership. 2. Managing Partner for Document/Record Management Consultant Service, with 10% ownership. 3. Managing Partner for Conversion service, with 10% ownership. 4. Managing Partner for Storage Service, with 10% ownership. INVESTMENT PARTNERS 1. Limited Partner Group One, with 10% ownership. 2. Limited Partner Group Two, with 10% ownership. 2.2 Start-up Summary The start-up expense for the DigiDoc's is focused primarily on equipment, storage space, and materials needed for storage. All investing partner will contribute equally. In addition, Initial leader will secure the first investment by $5,000,000 cash to maintain the cash flow to the part of the business loan in the initial state and other $5,000,000 will pursue other party to invest this business for the trend just start to growing and organize the big scale to ask the funding in this moment appropriately. Table: Start-up Start-up Requirements Start-up Expenses Legal $16,000 Stationery and Office equirement etc. $50,000 Brochures & Advertising Spending $300,000 Insurance $8,000 Rent $360,000 Leased Equipment $300,000 Storage Space Setup $1,000,000 Security $300,000 Total Start-up Expenses $2,334,000 Start-up Assets Cash Required $1,500,000 Other Current Assets $1,500,000 Long-term Assets $2,000,000 Total Assets $5,000,000 Total Requirements $7,334,000 Chart: Start-up 2.3 Objectives DigiDoc's objectives are as follows: • Achieve a customer base of 100 companies. • Achieve sales goal during first year of operation. • Increase sales with modest stability during the second year of operation. • Establish the Guangzhou office on Yr 2011-2012 3.0 Industry Analysis In Hong Kong, We forecast over 100,000 companies among in around 800,000 register company that are seeking advantage service in the marketplace constantly. These companies has represented over $445 billion GDP in 4th Qtr 2009 at current market prices and keep the year-on-year change in 2.7% and $416 billion GDP in 1st Qtr 2010 at current market prices and keep the year-on-year change in 9.2% (Reported by Census and Statistics Department Report, August 2010) Companies located can be separated up in the following groups: • Small Companies: 60% of the companies are small companies. These companies have 50 to 150 employee and annual sales at around $5-$15 million. They represent a significant market since space and resources are critical to their growth and survival. Outsourcing record management is an excellent solution for a growing company that wants to control record compliance cost and needs more space. • Medium-sized Companies: 25% of the companies are medium-sized companies. These companies have over 300+ employees and their annual sales are between $20-50 million. Record management is a large part of their operating budget and is usually poorly organized and inefficient. Outsourcing record management can cap cost and improve retrieval time of critical documents. • Large Companies: 15% of the companies are large companies with over 1,000+ employees. These companies annual sales are $100-$300 million. Record management is now at the core of the strategic performance of the company. Archiving some percentage of cumulative records is an excellent strategy in protecting records and improving retrieval time. 3.1 Market Segmentation DigiDoc's will focus on the following All target customers: • Small companies • Medium companies • Large companies Table: Market Analysis Market Analysis Year 1 Year 2 Year 3 Year 4 Year 5 Potential Customers Growth CAGR Small Companies 2% 2,000 2,040 2,080 2,121 2,163 1.98% Medium Companies 1% 1,500 1,515 1,530 1,545 1,560 0.99% Large Companies 0% 250 251 252 253 254 0.40% Total 1.48% 3,750 3,806 3,862 3,919 3,977 1.48% Chart: Market Analysis (Pie) 3.2 Target Market Segment Strategy As indicated by the previous table and Illustration, we must focus on a few thousand well-chosen potential customers in Hong Kong. These few thousand active and profitable companies are the key customers for DiGiDoc. 3.3 Service Business Analysis The Document and record management "industry" is small scale and disorganized, only few copier supplier and smaller consulting organizations and individual consultants that from the Kodak far east corp., they draw on the Lean Management by lay off employees plan of the few dozen well-known companies but without one solution service. The participants range from major international name-brand consultants to few individuals, FujiXerox, Canon, Ricoh, KonicaMinolta and the major player is JOS and Automated HK Ltd but they mainly focus on the government Tender. DigiDoc challenges will be establishing ourself as a real professional company, positioned as a relatively risk-free and High quality of corporate purchase. 3.3.1 Competition and Buying Patterns The key element in purchase decisions made at the DigiDoc's client level is trust in the professional reputation and reliability of the consulting service firm, project management service also are the critical element of the successful factor for the build up the client confident. 3.4 Sales Forecast The following is the sales forecast for three years. Table: Sales Forecast Sales Forecast Year 1 Year 2 Year 3 Sales Storage $2,780,000 $6,000,000 $9,000,000 Storage Materials $160,000 $82,000 $100,000 Conversion Service $1,289,600 $1,480,000 $1,560,000 Document Management Solution service $780,000 $1,225,000 $1,531,000 Retrieve and output Production service $780,000 $900,000 $1,200,000 Total Sales $5,789,600 $9,687,000 $13,391,000 Direct Cost of Sales Year 1 Year 2 Year 3 Storage $33,000 $0 $0 Storage Materials $70,500 $85,000 $100,000 Conversion Service $28,500 $28,500 $30,000 Document Management Solution service $312,000 $312,000 $312,000 Retrieve and output Production service $312,000 $350,000 $450,000 Other $16,000 $96,000 $96,000 Subtotal Direct Cost of Sales $772,000 $871,500 $988,000 4.0 Management, organization structure and staffing DigiDoc's Records Management & Storage will be as follows: • DigiDoc's Mr. Pong will be responsible for day-to-day operation of the facility. He will also manage the sales team. • A facility and conversion team will oversee the document storage and retrieval. • A security team will be responsible for monitoring facility access. • A customer service Team will be responsible for processing customer's requests. 4.1 Personnel Plan DigiDoc's personnel are as follows: • General Manager • Facility manager • Security manager • Customer service manager • Facility/Conversion Service staff (4) • Transport staff (4) • Security staff (2) • Customer service staff (2) • Sales staff (2) Table: Personnel Personnel Plan Year 1 Year 2 Year 3 General Manager $288,000 $288,000 $304,000 Facility Manager $240,000 $244,800 $249,600 Security Manager $180,000 $183,600 $187,200 Customer Service Manager $216,000 $220,000 $226,000 Facility and Conversion Staff (4) $515,000 $525,300 $535,800 Security Staff (2) $216,000 $220,000 $230,000 Transport Staff (4) $480,000 $489,600 $499,390 Customer Service Staff $150,000 $153,000 $156,000 Sales Staff (2) $300,000 $310,000 $320,000 Total People 14 14 14 Total Payroll $2,585,000 $2,634,300 $2,707,990 4.2 Keys to Success The keys to success in our business are: 1. Location: Providing an easily accessible location for clients. 2. Environment: Providing an environment conducive to giving relaxing and professional service for client to retrieve their record. 3. Convenience: Offering clients a wide range of services in one step, and extended business hours. 4. Reputation: Reputation of the owner and staff as providing superior service match the business environment. 5. Effective advertising: Advertising in the corporate environment. 6. Excellence Fulfillment: Completely confidential, reliable, trustworthy expertise and information to fulfill the Service level. 7. Variety Service: Building and maintaining strategic alliances with strategic partner and other industry related business partners to provide the variety service. 8. Safety and Security: High standard level of security to achieve the standard to protect all client's data safety. Today, knowledge comes at the organization from all sides-the Internet, greater media coverage, plus all the old ways, like conferences and business articles. What’s more, the competitive advantage today is not the slow, sure building of knowledge, but the breakthrough innovation which might come out of the field. Human resource management and Manage knowledge worker is the most important job a manager has. Knowledge worker already form a large part of any organization and their percentage is growing for the driver of success in the new economy environment According to Frances Horibe(1999). 5.0 Products and Services DigiDoc's'Document Management and Storage Service is a full-service, digitalized document management company providing secure storage and indexing of paper records, digital media and other business-critical information, including computer disks and tapes, optical disks, microfilm, audio and video tapes, medical records, and blueprints. DigiDoc's personalized service includes retention schedules, data conversion and ORC, and records relocation. We provide specially designed boxes and other supplies which make handling digital files easier. DigiDoc's offers a Windows® based environment with a suite of coding and data management tools that can track a work order from the moment a container is requested until it is safely back in storage. This unique data system integrates every aspect of quality document management: request, retrieval, loading, curbside auditing, delivery validation, and return. Our system helps customers manage all their records--paper or electronic--and verifies the chain of custody at every step. 6.0 Marketing Strategy Many small companies have grown in the hothouse environment of a protected domestic market and have not adequately recognized the importance of analyzing the market and making the product compatible with the client’s need. Development engineers too often believe that it is enough to make technological breakthroughs, without ascertaining the willingness of the customer to accept the new products. (Timir Agmon and Richard L. Drobnick,1994) We believe clients place a lot of trust in professional reputation and reliability of brand name. Therefore, our strategy is to hire exclusively from the ranks of professionals. Also, creating a company culture that prizes innovation, quality, excellence, and customer service as our cornerstones will help support and justify the customers' confidence in our company, conveying value to our brand identity. The market is price sensitive because budgets are determined by committees external to the courts, and often have to wait in line for funding IT projects or in some instances have to wait for the next budgetary cycle; for example, Current competitors are capitalizing on market demand for this new service capability and are charging premium prices. On price, DiGiDoc will be the market leader, our strategy is to encourage adoption and secure a large market share and develop brand name recognition. Bandwidth will become crucial to future products as we introduce multimedia features to the litigation process. Great strides in bandwidth are currently being made and we are developing relationships with telecommunication companies to look at partnering so that we can offer a complete solution to both courts and lawyers. We believe that DiGiDoc will become a leader in electronic filing, by maintaining low prices, professional service, and capturing significant market share. This success will propel DiGiDoc to position itself as the premier portal for the business community. 6.1 SWOT Analysis 6.2 Sales Strategy DigiDoc's Sales Team will be the hub of our sales strategy. He will visit potential customers and deliver outsourcing proposals. Initially, DigiDoc's will offer a 15% discount on storage rates for the first year. We anticipate that first month sales will be flat. Sales will pick up quickly in the second month. 7.0 Financial Plan The following is the financial plan for DigiDoc's Document Management & Storage Service. 7.1 Start-up Funding The start-up costs of DigiDoc's Document Management & Stroge Service will consist primarily of Rental, facility, equipment and fixtures. Samuel Pong will invest $5,000,000 in cash, benefits and labor to the start up. Investors will contribute approximately $5,000,000. The company will expect an investment in the amount of $10,000,000 to be paid back on a 3 year amortization. On the other hand, it seem to be over funding in the Start-up state, but in the strategy planning that we keep on to seeking the property to buy a store house for cost saving and earn more Profit when the Rent of property has been save in the profit and loss account. Table: Start-up Funding Start-up Funding Start-up Expenses to Fund $2,334,000 Start-up Assets to Fund $5,000,000 Total Funding Required $7,334,000 Assets Non-cash Assets from Start-up $3,500,000 Cash Requirements from Start-up $1,500,000 Additional Cash Raised $2,666,000 Cash Balance on Starting Date $4,166,000 Total Assets $7,666,000 Liabilities and Capital Liabilities Current Borrowing $0 Long-term Liabilities Accounts Payable (Outstanding Bills) $0 Other Current Liabilities (interest-free) $0 Total Liabilities $0 Capital Planned Investment Samuel Pong $5,000,000 Silent Partner $5,000,000 Additional Investment Requirement $0 Total Planned Investment $10,000,000 Loss at Start-up (Start-up Expenses) ($2,334,000) Total Capital $7,666,000 Total Capital and Liabilities $7,666,000 Total Funding $10,000,000 7.2 Important Assumptions DigiDoc's Document Management and Storage Service has a strong sales advantage that will be the focus in Hong Kong marketing base on the trend of IT development and the security issue on past the day. The advantage is the reputation and success of our professional experience and the relationship of the high technical information for oversea in digital imaging industry. For the past ten years, DigiDoc has been a valuable resource for Document management and digital imaging in Hong Kong and China Market. We successes in improving the efficiency and accessibility of critical successful case and has been duplicated at a number of companies. 7.3 Break-even Analysis The monthly break-even point is calculated in the following table and chart. Table: Break-even Analysis Break-even Analysis Monthly Revenue Break-even $396,639 Assumptions: Average Percent Variable Cost 13% Estimated Monthly Fixed Cost $343,750 Chart: Break-even Analysis 7.4 Projected Profit and Loss The following table and charts highlight the projected profit and loss for three years. Table: Profit and Loss Pro Forma Profit and Loss Year 1 Year 2 Year 3 Sales $5,789,600 $9,687,000 $13,391,000 Direct Cost of Sales $772,000 $871,500 $988,000 Other Production Expenses $0 $0 $0 Total Cost of Sales $772,000 $871,500 $988,000 Gross Margin $5,017,600 $8,815,500 $12,403,000 Gross Margin % 86.67% 91.00% 92.62% Expenses Payroll $2,585,000 $2,634,300 $2,707,990 Sales and Marketing and Other Expenses $208,000 $250,000 $280,000 Depreciation $120,000 $120,000 $120,000 Leased Equipment $60,000 $60,000 $60,000 Utilities $96,000 $12,000 $12,000 Insurance $96,000 $12,000 $12,000 Rent $960,000 $960,000 $1,100,000 Payroll Taxes $0 $0 $0 Other $0 $0 $0 Total Operating Expenses $4,125,000 $4,048,300 $4,291,990 Profit Before Interest and Taxes $892,600 $4,767,200 $8,111,010 EBITDA $1,012,600 $4,887,200 $8,231,010 Interest Expense ($1,625) ($4,500) ($7,500) Taxes Incurred $268,268 $1,431,510 $2,435,553 Net Profit $625,958 $3,340,190 $5,682,957 Net Profit/Sales 10.81% 34.48% 42.44% Chart: Profit Monthly Chart: Profit Yearly Chart: Gross Margin Monthly Chart: Gross Margin Yearly 7.5 Projected Cash Flow The following table and chart highlight the projected cash flow for three years. Table: Cash Flow Pro Forma Cash Flow Year 1 Year 2 Year 3 Cash Received Cash from Operations Cash Sales $5,789,600 $9,687,000 $13,391,000 Subtotal Cash from Operations $5,789,600 $9,687,000 $13,391,000 Expenditures Year 1 Year 2 Year 3 Expenditures from Operations Cash Spending $2,585,000 $2,634,300 $2,707,990 Bill Payments $2,083,600 $3,672,278 $4,774,228 Subtotal Spent on Operations $4,668,600 $6,306,578 $7,482,218 Additional Cash Spent Principal Repayment of Current Borrowing $0 $0 $0 Other Liabilities Principal Repayment $0 $0 $0 Long-term Liabilities Principal Repayment $30,000 $30,000 $30,000 Purchase Other Current Assets $0 $0 $0 Purchase Long-term Assets $0 $0 $0 Dividends $0 $0 $0 Subtotal Cash Spent $4,698,600 $6,336,578 $7,512,218 Net Cash Flow $1,091,000 $3,350,422 $5,878,782 Cash Balance $5,257,000 $8,607,422 $14,486,205 Chart: Cash 7.6 Projected Balance Sheet The following table highlights the projected balance sheet for three years. Table: Balance Sheet Pro Forma Balance Sheet Year 1 Year 2 Year 3 Assets Current Assets Cash $5,257,000 $8,607,422 $14,486,205 Other Current Assets $1,500,000 $1,500,000 $1,500,000 Total Current Assets $6,757,000 $10,107,422 $15,986,205 Long-term Assets Long-term Assets $2,000,000 $2,000,000 $2,000,000 Accumulated Depreciation $120,000 $240,000 $360,000 Total Long-term Assets $1,880,000 $1,760,000 $1,640,000 Total Assets $8,637,000 $11,867,422 $17,626,205 Liabilities and Capital Year 1 Year 2 Year 3 Current Liabilities Accounts Payable $375,043 $295,275 $401,100 Current Borrowing $0 $0 $0 Other Current Liabilities $0 $0 $0 Subtotal Current Liabilities $375,043 $295,275 $401,100 Long-term Liabilities ($30,000) ($60,000) ($90,000) Total Liabilities $345,043 $235,275 $311,100 Paid-in Capital $10,000,000 $10,000,000 $10,000,000 Retained Earnings ($2,334,000) ($1,708,043) $1,632,148 Earnings $625,958 $3,340,190 $5,682,957 Total Capital $8,291,958 $11,632,148 $17,315,105 Total Liabilities and Capital $8,637,000 $11,867,422 $17,626,205 Net Worth $8,291,958 $11,632,148 $17,315,105 7.7 Business Ratios Business ratios for the years of this plan are shown below. Industry profile ratios based on the Standard Industrial Classification of Special Warehouse and Storage, are shown for comparison. Table: Ratios Ratio Analysis Year 1 Year 2 Year 3 Industry Profile Sales Growth n.a. 67.32% 38.24% 40.00% Percent of Total Assets Other Current Assets 17.37% 12.64% 8.51% 50.80% Total Current Assets 78.23% 85.17% 90.70% 75.00% Long-term Assets 21.77% 14.83% 9.30% 25.00% Total Assets 100.00% 100.00% 100.00% 100.00% Current Liabilities 4.34% 2.49% 2.28% 2.00% Long-term Liabilities -0.35% -0.51% -0.51% -0.50% Total Liabilities 3.99% 1.98% 1.76% 1.50% Net Worth 96.01% 98.02% 98.24% 98.50% Percent of Sales Sales 100.00% 100.00% 100.00% 100.00% Gross Margin 86.67% 91.00% 92.62% 88.00% Selling, General & Administrative Expenses 89.87% 81.83% 75.78% 79.70% Advertising Expenses 5.59% 5.26% 5.56% 5.00% Profit Before Interest and Taxes 15.42% 49.21% 60.57% 55.00% Main Ratios Current 18.02 34.23 39.86 32.00 Quick 18.02 34.23 39.86 35.00 Total Debt to Total Assets 3.99% 1.98% 1.76% 2.00% Pre-tax Return on Net Worth 10.78% 41.02% 46.89% 50.00% Pre-tax Return on Assets 10.35% 40.21% 46.06% 50.00% Additional Ratios Year 1 Year 2 Year 3 Net Profit Margin 10.81% 34.48% 42.44% 40.00% Return on Equity 7.55% 28.72% 32.82% 30.00% Activity Ratios Accounts Payable Turnover 6.56 12.17 12.17 13.00% Payment Days 27 34 26 30.00% Total Asset Turnover 0.67 0.82 0.76 0.90% Debt Ratios Debt to Net Worth 0.04 0.02 0.02 2.00% Current Liab. to Liab. 1.09 1.26 1.29 180.00% Liquidity Ratios Net Working Capital $6,381,957 $9,812,148 $15,585,105 n.a Interest Coverage 0.00 0.00 0.00 n.a Additional Ratios Assets to Sales 1.49 1.23 1.32 n.a Current Debt/Total Assets 4% 2% 2% n.a Acid Test 18.02 34.23 39.86 n.a Sales/Net Worth 0.70 0.83 0.77 n.a Dividend Payout 0.00 0.00 0.00 n.a 8.0 Operation Plan As the experience of the document management industry, we will setup the system workflow to guide all the staff to follow the procedure for the working of environment smoothly and enhance the industry norm to establish the new standard to drive the company to be No.1 in the market. The sample of the workflow as following:- Operation Workflow of Document Management Scan Service : 1. Collect the Microfilm/Microfiche /Document with sealed box / cartons. 2. Checking the box's content with the packing list. 3. Preparation and index creation. 4. Microfilm/Microfiche/Document Scanning with proper settings. 5. Quality Checking to the scanned images. 6. Data input for index 7. Burn the CD/DVD with search programs. 8. Labeling the CD/DVD and arrange delivery Six sigma system also a the good choice for the operation standard to improve the process efficiently the Proponents Pande, Neuman and Cavanagh (2000, p.5), noted that, such “six sigma system is transforming companies such as GE like, through improving GE’s productivity, as well as reduction of several costs and the augmenting of GE’s customer retention, looking towards customized approach customized for GE’s needs”. The phenomenon of the six sigma system adheres to GE improvement ways in business effectiveness and performance since, it can be a fact that GE Company is one of the leading innovators for executing the six sigma process impacting GE’s organization involvement and support also GE’s infrastructure and several linkage to GE’s human resource areas. 9.0 Important Assumptions in the non-business issues DigiDoc's Document Management and Storage Service has a strong sales advantage that will be the focus in Hong Kong marketing base on the trend of IT development and the security issue on past the day. The advantage is the reputation and success of our professional experience and the relationship of the high technical information for oversea in digital imaging industry. For the past ten years, DigiDoc has been a valuable resource for Document management and digital imaging in Hong Kong and China Market. We successes in improving the efficiency and accessibility of critical successful case and has been duplicated at a number of companies. 10.0 Referencing - Michael Morris, 2008, Starting a Successful Business, 6th Edition, The Sunday Times,Business enterprise series, Kogan Page, London and Philadelphia, Page 25. - GDP in 1st Qtr 2010 (Reported by Census and Statistics Department Report, August 2010) - - Pande, P.S., Neuman, R., Cavanagh, R.R. (2000), The Six Sigma Way: How GE, Motorola and Other Top Companies are Honing their Performance, McGraw-Hill, New York, NY - - Timir Agmon and Richard L. Drobnick, (1994), Small Firms in Global Competition, New York Oxford, Oxford University Press - - Frances Horobe, 1999, “ Managing Knowledge Workers, John Wiley & Sons P.11 & P.17” - - David W. Cravens, Nigel F. Piercy , D 2006, Strategic Marketing, McGRAW. Hill International Edition, USA