Cover Memo

学习英语，就需要知道在英语当中，有许多的用法和习惯都是有别于汉语的，比如书信，电子邮件和备忘录等的格式。本文的几篇范文主要给大家展示了这些日常生活我们经常使用到的文章格式。

To:      ***

From:   ***

Date:   July 7 2014

Subject: Challenges and strategies in project 1

Dear professor:

Here is a report of my assignment about project 1.

Before I start to write the Emails and demos, I read the provided materials carefully to understand and absorb the knowledge in business communication.

Firstly, I create 4 situations which we usually will meet in our ordinary life as follows:

Situation 1: Supposing you are a manager of a clothing firm named Beautiful, you receive a customer complaint about the quality of the clothing that he bought several days ago from your company, and you need to reply the email to solve the problem.

Situation 2: Supposing you are an English professor in New York University. You have received a letter from China and a student named Elena wants to continue her master degree under your guidance. She has already read lots of your essays and sent her resume to you and you need to give a reply to her Email.

Situation 3: Supposing you are a sales department manager of financial company and the board has decided to promote a new policy about saving overheads, and you need to inform all the employee in your department about the policy and give accurate suggestions by using a memo.

Situation 4: Supposing you are an assistant of a sales manager, you just get a phone call which hopes your manger to attend a business meeting this Next Friday in Mary Hotel. Please inform your manage in the form of a memo.

With the establishment of different situation, challenges come to me. To begin with, in different situation, the context is totally different, I need to figure out the theme of each situation and know how to pass it by emails or demos. Secondly, I act as different roles, manager, assistant, professor, which means my tone and the way I am thinking is different. As I manager, you need to consider costumers, benefit of the company, as a professor, you are an educated and a specialist in a field. Thus adjusting my tone and my way is important. Thirdly, there are some format I need to learn when I began to write an email or a demo, like the different opening, body and closing, even the subject line or salutation is important. Analyzing the subject, drawing a draft, revising are the main process when I deal with assignment.Finally, although email and memo are ways of correspondence, but there are some different details I need to distinguish and applying it in my assignments. Emailing is a way to share electronic files colleagues, clients and customers while memos recording is a way to circulate information within your organization, and the format of those two ways is also different.

There are all the challenges I face and my correspond strategies when finishing Project 1. If you have any suggestions to my project 1, please tell me. I will appreciate the advice you give me and try my best to improve my writing skills.

Thank you.

***

Email 1

Subject:  our apology and solutions

Date：   July 7 2014

From：  Jane

To：     Mr. Wright

Dear Mr. Wright:

We have received your complaint and we are so sorry to hear that. Providing clothing with good quality is our first consideration, however, we understand that we sometimes fail to meet customer’s satisfaction and cause you frustrated.

You mentioned that the buttons came off your coat and you could not wear it without buttons. It must be the problem of the process and we have informed our employee to solve it immediately. We suggest that you could come to our company to change another new coat or we can also refund if you want.

We do apologize for the inconvenience we have caused to you and we will do our best to improve the quality of our clothing.

If there is anything else we can do for you now or in the future, please do not hesitate to let us know.

Thank you.

Jane

Manager of Beautiful

Email 2

Subject:  Reply to your application

Date：   July 7 2014

From：  Jane

To：     Elena

Dear Elena:

I have received your letter about applying for master degree in New York University, here is my reply with brief introduction and some suggestions which I hope can help you.

New York University welcome all the excellent students around the world and we are glad know there are many young talent students want continue their studies in NYU.

I have reviewed your materials and happy to know you are so passionate in my field and must have done lots of homework. I enclose you an attachment, in which there are some additional materials in my profession you may be interested, you also will find the requirements that we need you to meet.

Studying abroad is a hard but wonderful thing, I hope you can make full preparations for it and as for the application procedures, you can find corresponding websites to move on.

If you have any questions about my profession, please contact me.

Thanks you.

Jane

Professor of New York University

Memo 1:

To:       all stuffs in the sales department

From:    Jane, Sales Manager

Date:     July 7 2014

Subject :  Saving overheads

To all stuffs:

In order to saving costs, the board of our company has decided to advocate us to save overheads. Here are some specific suggestions we would follow:

1. Remember to turn off the electric appliance when you leave the office.

2. Try to use less paper, double-printed paper is a selection.

3. Invoice about transportation and catering is a must if you go out for a business.

If anyone of you have any questions or other good suggestions to cut overhead, please keep me informed.

Jane

Memo 2

To:      Gwen

From:   Jane

Date:    July 7 2014

Subject:  Meeting Notice

Dear Gwen:

There is a business meeting for you to attend in Mary Hotel next Friday, 13 July. I have listed it on your schedule.

If there is anything which needed me to prepare for you, please keep me informed.

Jane

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