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建立人际资源圈Emotional intelligence--论文代写范文
2016-04-19 来源: 51Due教员组 类别: 更多范文
51Due论文代写网精选代写范文:“Emotional intelligence”。这篇论文主要介绍的是情商，情商是一系列有效地界定个人认知、理解、评价和管理自己以及他人的情绪和情感的能力，我们的情绪和感情会影响我们的工作绩效，对人际交往能力影响很大，同时，也影响了企业的工作氛围，所以说情商是很重要的。
IntroductionEmotional intelligence is a series of how effectively define personal cognitive, understand, evaluate and manage themselves and others feelings and emotional skills.Our emotions and feelings will influence our job performance every day, whether it is good effect ,such as ,good performance in working,or a bad effect performance.
“These role emotions will not only influence our relationships in the workplace, but also it have great impact on interpersonal skills, at the same time, they also influence enterprise working atmosphere, it has very important factors, such as employee satisfaction, employee engagement and team morale”(Morris &Keltner, 2000,p17).
No dissent, how comfortable among employees is efficiency at the enterprise level and decision by motional intelligence, and its ultimate reflect the internal resource operation. The more senior leaders must have role emotion intelligence, because it is very important.
EASI model EASI模型
“Role emotions are playing the role of affect interpersonal interaction state in daily life, mood also can produce different interactive results”(Van Kleef, 2008,p392). Within the organization also is same, whether it's head between the subordinate and colleagues. Role emotion is a part of everyday communication and the different role emotion may cause stronger emotion influence.
Role emotion is an integral part of attitude. Its introverted feeling, intention and attitude have a consistent. It is a kind of complicated attitude on the physiology and the stability of the biological evaluation and experience. Role emotion includes two aspects of moral sense and sense of worth embodied in the love, happiness, hatred, disgust, aesthetic feeling, and so on. Many scholars believe that: "Role emotion is one of whether objective things meet their own needs and the attitude of the interactive ". Generally, psychology course also think: "The mood and role emotional are people's attitude toward its objective things experience. Basic role emotion demand desire just tends to be more individual attitude experience and tend to the needs of society desire and role emotion attitude interactive ".
Role emotion has such a core position in human affairs, we should be able to develop a general theory to explain why in individuals and groups will produce certain Role emotion, and special attention in the social relations as well as the broader social and cultural patterns in the emotional consequences. As a general theory, should be able to explain the Role emotion power a variety of forms. Role emotion makes people build friendships with others, for instance, commit to social structure or participate in collective fear of terrorism. When construct theory, therefore, people should find a set of theory of common basis points, and thus to explain emotion all dimensions in human affairs.
Role emotion intelligence effective organization
Role emotion intelligence plays an important role in human resource worker. effectiveness. Effective management can effectively solve the organizational conflict, even coordinate the member's relationship and improve the organizational atmosphere and organizational performance. Interpersonal problems proportion accounted for a considerable part of the work of human resource. Therefore, human resource worker successfully completing tasks to fulfill the requirements of the role are indispensable in role emotional intelligence.
Human resource worker in the process of management organizations often have to deal with a lot of problems, some of it about interpersonal conflict, such as conflict between subordinates and departments or between the employees and customers conflict, etc. The interpersonal conflict problems in some relatively easy to solve, while others are difficult to solve, it can let a person produce a lot of pressure. human resource worker not only to deal with these problems and conflict must also be able to be effectively solved, thus between team members in the formation of an atmosphere of mutual trust and cooperation.human resource worker with high role emotion intelligence can be more constructive thinking through the double-win way to solve the problem to encourage trust and cooperation within the organization.
Role emotional intelligence contributes to effective communication, and effectively motivates subordinates. The role of communication in team building can be compared to the binder. When the adhesive strength is not enough, so it's difficult to form an effective whole team. Effective communication requires the following two conditions: one is the transfer information is the communicator hope pass; two it is to transfer information can be accurately to accept and understand each other. When passing information, human resource worker managers must consider how to encode information and adopt what kind of way to convey the most we can accept and understand for each other. Because of the different role emotion affect information processing and understanding. And effectively motivate the subordinates, human resource worker must be able to understand complex emotions, and understand how emotions between reciprocal transformation.
Role emotion intelligence helps to form a good interpersonal relationship. As a manager, if people want to establish a good relationship with subordinates or clients, they must have high emotional intelligence. It is able to do a good employee in a timely manner to give positive feedback, when the subordinates have an error in a timely manner to give criticism and sincere help. So can identify subordinates reciprocal transformation. Emotion management can effectively take the right way to guide the subordinates of positive emotions. It also is essential to leader management skills.
The implication of emotional intelligence
According to “EASI” (Van Kleef, 2008,p392), the emotions of others can be mainly through the observer speculation and role emotion response, two paths to influence the behavior of the observer. And the observer information processing, social factors and other two factors also will affect the both strength of the relations.
“Speculation refers to the observer can be through the role emotion expression of others infer others' attitudes, behavior intention” (Barrick&Mount, 1991, p26), and thus “the subsequent behavior of affect mood observer” (Van Kleef, 2008,p392); While role emotion response refers to the observer of the emotional response is likely to be other people's role emotion expression, so the subsequent behavior is also affected. For example, when a man was late to meet his friends, his friends have some an expression of negative emotions. The angry mood will be through two paths influence subsequent behavior of the individual.
Speculates that he observed his friend's negative role emotions may speculate whether because caused by the late, so he avoids the same situation happens again, then tell myself must not be late next time. Role emotional response: because he received his friend negative role emotions, therefore he maybe role emotion contagion that - contagion and disappointed, sad, or angry emotional reactions, and then fight with his friend. In EASI theory, negative role emotion expression influence on individual behavior that it have a positive and reverse side effects respectively.
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