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建立人际资源圈Episode171L-Collection Controls
2015-07-05 来源: 51due教员组 类别: 更多范文
Episode171L-Collection Controls
The main issue of collection controls is the fact that the receivable can become stale at fast speed. Thus control over the receivable collection is necessary. There are three types of control. Firstly, divide a clear line defining when the receivables are considered overdue. Action must be initiated to collect the receivable once the line is crossed. There are all kinds of excuses from both customers and collecting staff when the payment misses the deadline. Therefore, the company should make sure once the checks pass the deadline, they should notify the respective customers.
Secondly, the collection manager has the responsibility to make sure that overdue expenditure is assigned to someone. The manager needs assign the same customer to the same collection staff. However, there could be situations when staff turned sympathetic to the customers and allow some delays of the payment. If this is the case, the company should rotate customers to different staff.
Thirdly, continuous pressure should be issued to make sure the customer will pay. Collection staff needs to be actively managed as well; the manager can use the central system to see if any staff needs a little push. The important point is to follow the principle consistently.
The main issue of collection controls is the fact that the receivable can become stale at fast speed. Thus control over the receivable collection is necessary. There are three types of control. Firstly, divide a clear line defining when the receivables are considered overdue. Action must be initiated to collect the receivable once the line is crossed. There are all kinds of excuses from both customers and collecting staff when the payment misses the deadline. Therefore, the company should make sure once the checks pass the deadline, they should notify the respective customers.
Secondly, the collection manager has the responsibility to make sure that overdue expenditure is assigned to someone. The manager needs assign the same customer to the same collection staff. However, there could be situations when staff turned sympathetic to the customers and allow some delays of the payment. If this is the case, the company should rotate customers to different staff.
Thirdly, continuous pressure should be issued to make sure the customer will pay. Collection staff needs to be actively managed as well; the manager can use the central system to see if any staff needs a little push. The important point is to follow the principle consistently.
In addition, credit memo is another effective way to control payment and invoice. Yet it could be a source of fraud for the collecting staff because the invoice can be offset invoice. In order to avoid this situation, the company should impose control, for example, install a lock box or request management level control.
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