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Comprehensive performance assessment of the public sector in the UK

2019-03-11 来源: 51due教员组 类别: 更多范文

下面为大家整理一篇优秀的assignment代写范文- Comprehensive performance assessment of the public sector in the UK,供大家参考学习,这篇论文讨论了英国的公共部门综合绩效评估。综合绩效评估是英国地方公共部门绩效改进的一个有效工具,它用来衡量在硬性规定约束减小的情况下,地方公共部门为当地公众和社区提供服务、改善地方公众生活质量的能力。最初的评估体系于200112月正式颁布,后来英国审计委员会又建立了新的CPA评价框架,及有关服务绩效评估和持续改进能力评估的两个文件。

Comprehensive performance assessment,英国公共部门综合绩效评估,assignment代写,paper代写,北美作业代写

Comprehensive performance evaluation is an effective tool for the performance improvement of local public sectors in the UK. It is used to measure the ability of local public sectors to provide services to local people and communities and improve the quality of life of local public sectors under the circumstance of reduced mandatory constraints. The original evaluation system was officially promulgated in December 2001. In June 2005, British audit committee published The new CPA evaluation framework, namely CPA -- The Harder Test, and two documents related to service performance assessment and continuous improvement ability assessment, which were introduced in The comprehensive performance assessment from 2005 to 2008.

Audit committee in 2005 a new framework of the basic framework and the judging principle similar to 2001 old frame, but from the overall, pay more attention to in the process of public sector performance to improve, strengthen the public sector's own ability to serve the public, continuous improvement, funds use and external public supervision of the public sector, etc., in order to realize the sustainable development of the public sector organizations, rather than just stay in the evaluation phase. Specific features are as follows:

The new framework is composed of the overall classification of CPA and the continuous improvement ability of local public sectors, which reflects the public service level and ability of local public sectors. The overall classification of CPA is determined by core service performance score and overall ability evaluation score. Core service performance is divided into two parts and evaluation criteria are set respectively. The part of resource use and social concern for children are listed separately. As the first part of core service performance evaluation, service efficiency and humanistic care are highlighted. Core service performance takes issues of public concern to people's livelihood and wisdom as the second part of the evaluation, such as housing, environment, relief, fire prevention and cultural issues, and establishes standard 2.

The overall capacity of the public sector is reflected by four themes, namely, the local public sector's ability to grasp strategic objectives, the local public sector's ability to play its own advantages, the performance management level and the actual performance level.

The new framework explains the connotation of continuous improvement capability through clear judgment rules. The ability of continuous improvement requires the public sector to provide superior services and the breadth of services in combination with its own endowment, which can be reflected by self-longitudinal comparison and horizontal comparison with other local public sectors. Faced with the increasingly complex demand for personalized and diversified community services and the public's demand for the efficiency of the use of funds in the provision of these services, the ability of continuous improvement requires the public sector to provide relevant flexible solutions and achieve success; As planning is an important guarantee of sustainable development, capacity for continuous improvement also pays great attention to the planning and implementation capacity of local public sectors. According to this connotation, the continuous improvement ability of local public sector can be divided into four types according to the score: strong improvement; Good and sufficient improvement; Insufficient or no improvement.

First, it not only considers whether the local public sector has a reasonable use of funds planning, but also requires a quantitative evaluation of the advantages and disadvantages in the actual implementation of the planning. Two is the introduction of more clear the service efficiency of funds evaluation, the evaluation is concentrated in two aspects: the comparison of the public sector in and elsewhere, only can prove the cost reasonable use, cost and services, performance, the results are consistent, and it can reflect the decision cost, local public sector currently is to obtain a better effect to use money; Compared with the recent three years, the local public sector has been proved to have improved the use of funds and improved the efficiency of the use of funds by monitoring and evaluating the use of funds. Only when the benefits and investment decisions of the local public sector take into account sufficient long-term costs, can the local public sector be considered to have a certain fund management capacity.

Through local public departments' surveys of service objects, citizen groups and other consulting methods, the depth, scope and quality of these survey results are considered to enhance the evaluation ability of the overall capacity of the public sector. The public sector can also conduct an independent investigation before the overall capacity evaluation to obtain objective evidence for the inspection team on two related issues: how the local public sector serves the local public and how satisfied the public is; Local people's views on participating in the survey and receiving the consultation. By adopting these methods, the evaluation body hopes to correctly evaluate the effective collaboration and capacity between local public sectors and the public and communities.

The central public sector is the first to relax requirements for local improvements to get priority approvals. When the audit committee introduced the new evaluation framework in the comprehensive performance evaluation from 2005 to 2008, it emphasized that the mandatory requirements for local public sectors that could better fulfill the policy principles of CPA would be further reduced. Local public sector can also according to the requirement to self assessment of the service efficiency of funds, in complete mandatory index or necessary minimum index on the basis of the central government departments to other indexes also endows local option, helps to make full use of their own resources endowment, play to local advantages and enthusiasm, and the formation of local public sector by independent decision and provide the opportunity for reasonable interpretation, the tilt policies to CPA policy expanded local free, to enhance the local public sector policy autonomy, actualizing the rigor of performance evaluation and local public sector of flexibility and freedom to maintain harmonious and unified.

Based on the previous year's classification levels and taking into account the current performance of local public departments, the classification levels of local public departments will be updated in due course and published on the board's website. Where conditions are appropriate, quarterly rather than annual updates are implemented. The classification table provides timely feedback on local performance improvement, and becomes a barometer of local public departments' concern. It makes performance management a key daily activity and work topic, constantly urges every staff to work hard to achieve performance target improvement, and forms the competitive advantage of local public departments on the whole.

Britain's public sector has invested heavily in developing essential computer systems, setting more than 1,800 performance indicators. And using the modern technology methods of performance indicators data integration analysis, it is concluded that the specific comprehensive performance index, at the same time, the whole assessment framework on the basis of implementing the balanced scorecard thought, according to the key indicator design idea, the CPA and the continuous improvement of the overall classification and local public sector capacity two parts respectively set up the core index, highlight the key. Although the development of the evaluation system is complex, in order to increase the transparency and fairness of the evaluation process and facilitate the supervision and understanding of the evaluation process by the public, the evaluation methods, rules and indicators set in the whole evaluation process are easy to understand and operate.

The CPA evaluation framework in 2001 was based on the "best value" project and the local "public service agreement" implemented in 2000, but the scope and content were broader. 2005 new CPA evaluation framework emphasizes the surrounding public service, increasing the service efficiency of funds and loosen local public sector regulatory measures, but these measures must be rooted in the old framework requirements reflect the five strategic principle, and formed an effective system before reform policy, build a kind of continuous improvement of service quality evaluation framework, reflected the UK public sector reform of political system design and implementation of the characteristics of the steadily.

This feature also has a certain historical continuity. From rayner review, minister management information system, new financial management plan, next action plan, citizen charter campaign, competition for quality campaign, white paper on public sector modernization, CPA has been continuously optimized and improved till today. It can be seen that different stages of reform have different emphases, different goals and different main forms of reform. However, there are organic links between the reforms in different stages, and each major reform measure should be independently evaluated to ensure a solid foundation for the next step of reform. The system design and steady implementation enhance the continuity and stability of policies and guarantee the continuous improvement of public sector performance.

The core idea of the balanced scorecard is to reflect the comprehensive performance of the department through the measurement of the indicators of finance, customer, internal process, learning and growth. CPA new framework will improve the service quality and level of the public in the first strategic position, financially stressed the use efficiency of funds and resources of the internal control, in the public sector as a whole and sustainable ability evaluation content includes learning and growing and internal process, enables the public sector to focus on how to get the ability to adapt to the change and development, the public sector shall bear the liability of the current and long-term development of social responsibility, in order to realize the sustainable development of the public sector. At the same time, public sector officials can pay more attention to the long-term interests of the public, formulate and achieve long-term strategic goals, and to some extent weaken the phenomenon of the public sector's eagerness for quick results and instant benefits formed in the process of frequent elections.

Taking it as a key indicator to measure the administrative performance of local governments and departments will help change the current view of political performance and work style. Paying attention to the use effect of funds and the performance result of public sectors will promote the transformation of "no mistakes" public sector or non-efficient public sector into a responsible and efficient public sector.

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