Dysfunctional

Dysfunctional Dysfunctional is usually applied to families, but also to describe anything from a broken appliance to society at large. To qualify as dysfunctional, obviously the thing in question has ceased to function, or perhaps never functioned in the first place. A family cannot function if the individual members don¹t communicate their ideas, feelings, needs, and desires. Lack of communication is usually embraced and reinforced by a stringent set of unspoken rules. The same theory can be applied to organizations. Unfortunately I have been part of a dysfunctional organization, although the main problem was contained in one department, but much like teams, an organization is only as strong as their weakest link. I was a Director of Servicing Operations for a major mortgage lender in California. I had recently graduate from college and I had 5 years of servicing experience with the organization and I felt this would be an excellent opportunity for advancement in my career. I was well aware of the departments problems prior to taking the position, but for some reason I felt as though I would be the one to go to bat for my subordinates, reduce turn-over, increase productivity and finally bring the organization, scapegoat, same, dysfunctional, problems, organizations, mortgage, servicing, rather, problem, people, out, one, often, new, much, moves, make, leadership, industry, function, first, felt, couldn’t, continue, aware, applied, although, years, worsen, whose, while, whatever, weakest, verge