Observe_and_Evaluate

Observe and Evaluate I chose to observe and evaluate a Wal-Mart Tire and Lube customer service representative. On February 16, 2002, I went to the Wal-Mart store in Upstate New York to change both of the tires on the front of my car. At around 4:45 PM, I walked up to the Tire and Lube department counter inside of the store. A customer service representative, Linda, proceeded to assist me with my purchase. While my order was being worked on, I observed Linda while at work. I was able to observe Linda, while she was taking care of about six customers. For this observation report, I chose to evaluate this worker on the following criteria: Politeness - how polite she is with customers and her coworkers' Interest - does her job seem to be interesting or boring to her, and her reaction to performing tasks for her job' Speediness - her pace of performing tasks for her job. Knowledge - how knowledgeable she is about her area of work' Cleanliness - how clean she is dressed and how clean her workspace is' Organization - how organized her desk and her papers are' Personality - how well she interacts with customers and coworkers' Interaction linda, very, customers, job, work, while, customer, coworkers, seemed, time, tasks, questions, performing, orders, clean, workspace, worker, tire, taking, right, order, lube, glad, future, feel, completed, come, business, answer, about, worked, walked, wal-mart, valuable, succeed