Leadership_In_Hospitality_Industry

Leadership In Hospitality Industry LEADERSHIP IN HOSPITALITY CEO Mary Mahoney stated, “leadership is having a plan, getting a group of people to follow you down a certain path, and encouraging them along the way that will lead to successful achievement of the plan” (Greger; Peterson 2000, p.17). Determining a leader in the hotel-motel business would be difficult because of how the properties are classified. The type of service provided by the business determines the rating of the property. Motel 6 is considered a one- star because it does not offer any amenities. Quality Inn is a two-star because it only offers a continental breakfast. Courtyards by Marriott are considered three-star because it offers breakfast, lunch, a bar and laundry services. The Hilton is a four-star because it offers a restaurant, banquets, room service, and shuttle service. A five-star can offer a variety of services ranging from twenty-four hour service for restaurant, room service, personal maid or butler, spa-salon, valet parking, workout center and a business center. Banquets, concierge, dry cleaning are also offered. The Westin and Renaissance, are the only five-star hotels in Oklahoma. The success of a business depends one a focused leader with a plan, the ability to lead and knowledge of leader, business, problem, plan, make, know, good, company, about, properties, leaders, employee, different, being, because, 2000, way, volume, success, service, people, one, knowledge, issue, hotels, hospitality, future, employees, customers, customer, always, world, work, right, restaurant