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建立人际资源圈Comunication
2013-11-13 来源: 类别: 更多范文
Comunication
Communication In Business
Improving personal communications is very important to today in the fast moving world. The communication process is very important, it is estmated that 80 percent of messages get deport" For better results replace "You statements" with "I statements." Say Im concerned...That will bring the person off of the defensive approch. Also discuss things as they happen with out waitng. When you wait things can be losted or forgotten. If you work them out early it will be much easier for you and the other person. Select the right ime and place to discuss something. Like and office away from co-workers or customers or busy phones. So that person has your full attention. Overwhelming other with your self disclosure is not a good idea. You shoudl be open, but dont share too much, too fast. Before sayign anything consider these three things. 1. Is the statement true' 2. Is the statement necessary' 3. Is the statement kind' Be aware of your nonverble cues. Cues give you away easy.
Example, hesitation in your voice, expression of doubt on your face, and a long pause. The emotion you give is how intrested you are. doing this their is filters example.
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