现代人力资源管理中沟通的重要性--Assignment代写范文

Assignment代写范文:“现代人力资源管理中沟通的重要性”，这篇论文主要描述的是在一个组中当中人力资源管理是非常重要的一个环节，人力资源管理的范围较广，主要负责的就是劳资双方的沟通，人力资源管理者有责任为企业招聘到优秀的人才，并未组织带效益，想要让员工为公司创造更大的效益，那么就需要架起员工与公司之间消息的桥梁来传递信息，让员工们都能积极的参与到公司的项目当中。

Executive Summary:执行摘要

Human resource management is the major function and administrative area in an organization dealing with the employees and get the work done from the employees to attain the objective of the company. It is mainly concerned with the managing of people within the organization where policies are focused mainly. This report is to explore how the workplace communication can be efficient in an organization. Barriers in non-verbal communication is discussed and the improvements to be done are analyzed. Effective skills of communication is a very critical element in an individual’s personal life and career.

Introduction:简介

Human resource management is the process in which various tasks are included such as recruitment, compensation, performance management, employee motivation, benefits, management, training and administration. The attitude and performance of an employee have an impact on the failure or success of the business.

A manager has a responsibility to hire the right person and then getting the work done effectively making them more productive. The needs of a business can be met out by bringing the best talents in to the organization. The manager will have to motivate, lead, inspire, training, evaluate and encourage. The required sources are to be provided to the employees by the organization in order to get the job done efficiently (Sean McPheat, 2014).

Boubyan bank is one of the leading bank which focuses on customers on first hand. They maintain high standards of professionalism working as a team to exceed expectations. They foster innovation and creativity in the services and the products they offer. The main focus of Boubyan bank is on employees by creating an organization developing and providing outstanding opportunities to the people. The bank cultivates a culture which promotes the dynamics of learning organization, enabling the business architecture with broad vitality and it has updated itself with the changing trends of the market.

The methodologies used in the integration of people, technology and the process enabled Boubyan to develop, design and implement the solutions to business problems. They maintain a unique business architecture with a culture promoting the wellness of the employees. Principles of good corporate citizenship makes them follow a strategy of having good strengths inthe business. It is a learning organization promoting the interactivity within the organization having a bottom-up approach to identify compatible market and business opportunities encouraging procedures and policies tested on frequent basis and aligning them according to the changing developments in the market and the expectations of the customer.

Employee motivation serves as an important factor in the organization in order to implement lots of new ideas innovatively and make them one of the top banks in the market. They strive to achieve the excellence in the products and services they render to the clients and are customer centric focusing on the employees at its best.

Problem Analysis:问题分析：

In the people management, communication skills plays a vital role where information is exchanged between employees and management. Communication skill is the process in which the information is expressed in such a way that both sender and receiver understand what needs to be communicated. Non-verbal communication deals with communication without oral or written language and it includes signs, symbols, smile or a wave. Barriers in the communication such as semantic barriers, organizational barriers, and psychological barriers should be avoided since these barriers can lead the employees to get distracted from the work they do and make them less productive. Any employee should have a free source of communication with their superiors and sub-ordinates in order to achieve the objective and the target which is set by the organization. In Boubyan bank, the interactivity process takes as bottom-up approach where members of the team are invited to actively participate in every step of the process of management.

Physical Barriers to non-verbal communication:

There are few physical barriers which can be in non-verbal communication process. They are as follows:

Encroaching

Not responding

Negative non-verbal communication

Recommended Solution and Improvements:推荐的解决方案和改进

The bottom-up approach used in the Boubyan bank is an effective approach among employees since the communication can be well executed through managers to their subordinates. The decision about an action to be taken involves the whole team and the managers can communicate the goals and objectives through proper planning. This kind of approach helps the employees think creatively to reach the milestones set by the managers. The feeling of involvement in the project development is enhanced with this approach which results in the increased motivation among employees to finish the projects successfully. The budgets, results and schedules are very transparent and each individual member of the team get opportunity to give their own ideas for the successful solutions of the project. Non-verbal communication is the primary way to communicate emotions through facial expressions, gestures and postures.

Listening:

The main attribute of effective communication is the listening process requiring energy and concentration. A psychological connection with the speaker is necessary to get involved. People should try to see things from the other person’s perspective. In a non-verbal communication, full attention should be given to the speaker. A good communication involves a good communicator having clarity, integrity, adequacy and timing of the communication.

Development of Communication Skills:

The skills of communication can be developed in oral, written and non-verbal. In the non-verbal communication, the areas to be focused are:

Audience awareness

Body language

An effective communication is always a two-way process with active listening skills such as:

Focusing fully on the speaker

Avoid interrupting

Avoid being judgmental

Show good interest

Overcome the physical barriers:

People can overcome the barriers in non-verbal communication through:

Correct personal space

Confident posture

Good use of non-verbal cues

Being empathetic

Being attentive

Labor Force Trends:

As the societies and economies have become more of interdependent, the necessity to enhance the understanding the world of work is becoming very important aspect. There should be a focused and timely information about the global labour market. The type of economic activities carried out by the people and country is to be analyzed. Size of the labour force is taken in to account and the level of the economic development reflecting in the national labour market is determined.

The labor force can be identified in two ways such as internal labour force and external labour market in which the internal labour force deals with the employees of an organization and the people who have the contract to work in that organization. External labour market deals with the people who are looking out for an employment. Usually the HR professionals spend their time on the employees concerns such as retraining the existing employees and retirement planning. Organizations strive to find various ways to attract and retain the young labor force. There are practices to support the diversity management of labor force such as:

Communication

Development

Performance Appraisal

Employee relations

Communication deals with communicating various information to employees who are from a variety of background. Development will ensure the career development of the employees who possess different qualities and abilities in their work. Performance appraisal is the feedback received from the outcome of an objective for an employee. Employee relations is the process of creating a comfortable work environment for all the employees fairly and which fosters the creativity.

Workplace Communication:

Effective workplace communication empowers people to influence others in the organization. The capacity of communicating effectively is an indicator of an individual’s intelligence and ability. Communication process has two phases namely transmission and feedback phase.

For an effective communication in the workplace, people should handle the conflicts diplomatically respecting the cultural differences and giving back good feedback. Management should give what the employees want trusting each other and doing work as fun. Four basic forms of the non-verbal communication are kinesics, facial and eye behavior, paralanguage and proxemics (Nelson & Quick, 2003)Expectancy Violation Theory which examines how the non-verbal information is structured. It advances that violating expectations of other person can be strategy used for conforming to expectancy of another.

Social Exchange Theory says that major aspect of interpersonal relationship is satisfaction of the self-interest of both people which can enhance the relationship.

Development in employment law:

Basically the human resources management field is influenced greatly by regulatory laws which govern the employment issues. Laws and regulations governs all the aspects of human resource management such as placement, development, recruitment and compensation. The employment law in Kuwait basically prohibits the workers from other countries other than gulf countries and are allowed only when they obtain a working license from the social affairs ministry. Work permit are issued in conditions such as:

When worker holds valid passport

When worker has good conduct

When worker obtains residency permit

When worker entered the country legally

Generally the work permit is valid for two years which is renewed every year and this work permit can be cancelled by the ministry of social affairs at any circumstances where the worker fails to follow the rules and regulations. Unemployed workers can register their details and the ministry might appoint such workers when suitable jobs arise. Priority are given to Kuwaiti workers and then the non-residents. A contract is agreed upon by the employee including the date of joining, terms of contract, salary agreed and nature of work. Labor contract defines the probation period. One of the important labor law is Law Decree No.38 in the year 1980 which is concerned with the civil and commercial law proceedings. There are various laws supporting the labor such as:

Penal Law No 16, 1960

Law No. 38, 1964 which concerns with the labor in private sector

Social Security Law in Law No. 61, 1976 issued by Amiri order

Law Decree No. 28, 1980 to enact the marine commercial law

Law Decree No. 67, 1980 to enact the civil law

Law Decree No 64, 1987 to establish the labor department

Law No. 56, 1996 for the law of industry

Many regulations are applicable to all the employer employee relationship whatever the size of the company is. Companies of any size should make an effort to follow these regulations as an ongoing process.

Technological Changes:[G1]技术的变化

Technological changes is defined as a term used to describe the entire process of innovation, invention and diffusion. HR managers performs four tasks such as administration, employee advocacy, change management and strategic planning (David Ulrich, 1996).

Technological changes has enhanced the involvement of HR in the business and with the change management. There are three ways in which the technology can improve the human resource management namely:

Technology can streamline the operations

Relations with other departments can be improved through efficient and timely service

Technology can play a role of transformation in removing the barriers outside as well as within the organization (D. Lepak and S. Snell, 1998)There are three phases which is required to implement the technological change such as:

Adoption phase which requires the needs analysis

Needs analysis questions about the aims of technology and which users must be satisfied

Implementation phase will require the human resource taking into account the service providers, clients and own need of human resources (James B.Shaw, 2004).

From the technological point of view, non-verbal cues are accessible to the senses by detecting it through cameras, microphones or any suitable sensors for the computing technology. The computing community of the non-verbal communication has developed which gains the strength of the machine intelligence and human sciences. Machine intelligence includes the speech processing, machine learning and computer vision whereas the human sciences deals with the anthropology, psychology and sociology (Albrecht, 2005; Goleman, 2005). Research on these sciences rely on the technologies which are related to the non-verbal communication dealing with human-human interactions.

Application Areas of the technology:技术应用领域

The following are the few areas where technology is applied in the human resource management namely:

Human resource information system

Application server model

Vendor management system

Computerized performance monitoring

Workflow technology

E-recruitment software

Virtual office system

Internal mobility software etc.

Human resource department should reinvent itself on a regular basis. The breakthrough in technology may go in surprising directions. The trend towards the increasing substitution of the technology for the administration is very clear. It is in the hands of the human resource department to show their ability in integrating the HR concerns into the business strategy.

Employment relationship:雇佣关系

Employment relationship can be termed as the legal link between the employees and the employers creating reciprocal obligations and rights between them. It will exist when an individual does a work or delivers a service in return for the payment or remuneration. Because of this relationship of employment the employees can get access to their rights through social security and labor law. It is also a key point of reference for employers to determine the obligations and the rights towards the employees. Employment relationship are important for the reputation, motivation, efficiency and output.

The laws enforced for the employment will regulate what a particular business is doing. The contract between the employee and employer arises at the time of employment where the employee agrees for the work to be carried out by joining the organization and the employer who agrees for the remuneration to be given for the employees when the work is done. The agreement also has set of consequences to be faced when there is a breach in this employment contract by either of these two parties.

Conclusion 结论

Modern management offers an integrative view of a manager in their workplace with the changing environment. Careful attention is given in the issues like cultural change, global management and diversity. Any organization including Boubyan bank should concentrate on the improvement in the workplace communication making employees feel comfortable in sharing their views and ideas which can enhance the employees’ participation in the solution to business problems increasing the profitability and make them more productive.

Only when the barriers in the communication process is handled well, the people of an organization and the employer can achieve the goals and objectives which are set in order to make the company a successful one in the global market. Communication skills among employees must be developed as an ongoing and continuous process in any organization to ensure that all employees feel comfortable in their working environment.

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