Knowledge_Management

Knowledge Management Introduction In my line of work I routinely encounter managers who come to me in search of help to find the best approach to managing their resources. Invariably I am asked what the best tool, approach, method is, and you can fill in the blank here. This is what I have labeled the “what’s best” question. In answering this type of question I must determine the requestor’s requirements. Therein lies the answer to the initial question, what do you want to accomplish. The purpose of this paper is to compare two approaches to knowledge management. In so doing, we will examine concept definition and the selected solutions, problems faced and the effectiveness of each method. Concept Definition and Solutions The two consulting agencies shared the same concept of knowledge management. Their overall idea was to capture specific organizational knowledge an organize it and make it available to those who need access. The difference between the two projects came in the concept of the delivery system. Step Two Designs delivery concept was to capture the information contained in RTA’s employee’s minds as shown in the following excerpt:1 Much of this work involved converting tacit knowledge, information, portal, two, solutions, requirements, each, concept, team, tacit, system, rta, project, method, management, frito-lay, employees, systems, specific, rta’s, question, projects, problems, problem, help, goals, documented, delivery, database, capturing, best, work, within, web, way