Engineering

Engineering Description and Analysis of Case Study Support and Kalki Case Study In the description and analyzation of a case study, the study chosen was that of the customer support company Qsupport and their inquiry into a more sophisticated expert system from the developer, Kalki. Qsupport is a customer support company that is based in Bangalore, India. Personal as well as corporate customers send queries on various software and hardware related problems by e-mail. Qsupport has a support team, who go through the e-mails and reply to all the questions the questions posed by the customers. In case the support person does not have an answer at hand to the numerous and extensive questions, they must go through the appropriate reference material and find out the answers. The primary reference material for all unknown answers is Qsupport's personal database, since all questions asked and answered are sent and stored in a database. A problem arose as Qsupport was using a simple word search program to search this database and find appropriate questions. As the database grew in size and magnitude it had the capacity to contain around 15,000 questions and their answers. This sharply brought down the accuracy system, expert, questions, user, database, search, query, answers, qsupport, time, provided, various, required, question, answer, support, since, kalki, go, customer, case, based, through, study, performance, new, information, find, users, units, systems, sub-domain, stored, simple, sent